SB
Sarah Anne McLaughlin Brewer
Apr 13, 2026
The location of this hotel is amazing. We could walk to the piers, Chinatown, and were right near some amazing Italian restaurants.
The room was fine, and had everything we needed. But the digital key app did not work for us, even though I filled out all the online forms well in advance. They send a lot of emails with very clear instructions, which I followed exactly, so I'm not sure what went wrong. Since there's no staff, we did have some trouble accessing our room which was hard as we had been driving for a long time and were eager to rest and use the restroom.
There were piles of bagged garbage in the front entry, and someone was sitting or sleeping in front of the door at times, and not always willing to move.
KH
Keenan Hurley
Mar 27, 2026
This is a terrible hotel. Booked through external booker and the transfer to the key app didn't transfer over. Since there is no front desk reception staff, we called a number, who didn't answer. It took 20 minutes to check in since the error on the app just said, "pending" and was vague. Called again and it was sorted out. Later in the evening, there was a homeless person just smoking from a pipe on the steps of the hotel, again because no front desk reception address this.
Room had bleech stains on the carpet, and the bathroom needed more cleaning, found a lot of hairs from the previous person.
It's just a place to rest your head and it is barely passable at that.
We have tried to call their customer service afterwards and they have never replied to any of our contact attempts.
CQ
Carolina Qum
Mar 6, 2026
I had a great stay at this inn in San Francisco. It’s a small place, but very cozy and comfortable. The service was excellent; everyone was friendly, helpful, and made the stay feel very welcoming.
The location is also amazing. It’s in the Italian neighborhood, which felt very safe and full of great restaurants and cafés within walking distance. It was the perfect area to explore the city.
MM
Mariana Morris
Feb 16, 2026
The hotel is great, it's super convenient to have the key on your phone. The location is great, there are so many things around. We unfortunately came when there was an event going on near by so trying to find parking was next to impossible. When everyone was gone the next day there was a ton of parking available. The hotel was recommended by a friend and I would definitely recommend and return. Affordable and convenient
CJ
Christy Jourdan
Jan 26, 2026
I loved this place. The location is fantastic. Digital room key and the front entry code worked perfectly, and I honestly liked not having to wait for anyone or talk to anyone. When I had a question about the shower, and then again about check-out, I texted and received immediate and friendly responses.
We stayed one night in a room with a king bed and ensuite bathroom with shower/tub. Room and bathroom was super clean, nice bed and bedding, cute furniture. It was spare but it was all we needed. Note: would have liked a fold-out luggage rack. 24/7 coffee, tea, and water refill station was lovely.
It kind of reminded me of staying in a hostel, but a beautifully decorated and appointed hostel. Very euro and cool. We will be back.