InterContinental Mark Hopkins San Francisco by IHG

Reviews

• AH

  Ashlee Hahn

  4 days ago
  2.0
  I had mixed feelings about my stay at the InterContinental Mark Hopkins San Francisco. The highlight of the property was definitely Top of the Mark. It’s a beautiful restaurant/bar with incredible views of the city. That said, if you’re expecting to walk around and take in the entire panoramic view, that’s not really possible because most of the windows are surrounded by occupied tables. We also stayed at the hotel itself, and honestly, it was pretty mid. The rooms felt old, were very compact, and had a slightly musty smell. The valet service was also incredibly expensive. To make matters worse, I accidentally left something in my car, and since the valet parks vehicles about 10–12 blocks away, it took over an hour to get my car back just so I could retrieve one item. My boyfriend has IHG Platinum status, so we received the complimentary continental breakfast without it, it would have been $60 per person. Without a doubt, that was the best part of our stay. The breakfast buffet was absolutely phenomenal—the best hotel buffet breakfast I’ve ever had, with a huge selection and excellent quality. Overall, the breakfast and Top of the Mark were memorable, but the hotel itself didn’t live up to the reputation or price. Personally, I’d rather stay at a Holiday Inn Express, where I’ve had more comfortable rooms and a better overall value.
• DW

  Dean W

  6 days ago
  5.0
  I had an amazing stay at the Intercontinental Mark Hopkins hotel. The Mark Hopkins hotel has a storied past, has a commanding presence at the top of Nob Hill - with breathtaking views of the San Francisco cityscape, and skyline. You are within walking distance to Grace Cathedral, Huntington Park, the Fairmont hotel, and the California St. cable car line. As a Platinum Ambassador, the hotel SPOILED me with an amazing corner room overlooking Nob Hill, as well as parts of the city. Look over my attached photos. The room was well appointed, with plenty of space to spread out. The King bed was comfortable - although I didn't sleep much the first night due to the road noise (San Franciscans REALLY love to use their car horn) - until I remembered that I packed ear plugs in my suitcase. The bathroom had a full-size tub, and Byredo toiletries (a favorite of mine that I discovered during my frequent stays at the Intercontinental Monterey). Throughout my stay, every interaction I had with MH staff was pleasant. Ric, the Head Concierge - was especially helpful with providing me instruction on how to ride the cable car, as well as how to purchase access via the app. The wifi is fast and efficient. There are two Flowater machines (one near the lobby, the other down at the gym). There's also a CVS Pharmacy vending machine here - which I thought was neat. Gym is 24 hours, and well equipped. Top of the Mark and Nob Hill Club, are the hotel's two restaurants - although TotM is more of a bar. I was able to use my IHG Platinum drink voucher and Ambassador credit at TotM - assisted by the super amazing Vincent - which I'll rave about in a separate review. Keep in mind, the MH sits at the top of Nob Hill - which is pretty steep - regardless of which street you take to get up there. Downhill isn't an issue - but uphill is another beast in and of itself. I utilized both the cable car and Waymo (robot car) to get around. By the way - Waymo picks you up in front of the Fairmont, not the MH - likely due to the steep hills that surround the MH. The IC Mark Hopkins is definitely worth a visit if you would like to stay at a part of San Francisco history. Despite what others have mentioned, this hotel is well maintained - albeit with some areas of wear and tear - but you have to admit - the MH looks great for being 99 years old! I'm hoping to come back later this year when MH celebrates its 100th birthday in December.
• KM

  Keiko M

  Jul 19, 2026
  1.0
  I had stayed at other InterContinental properties before and always had great experiences, so I booked this hotel with high expectations. Unfortunately, this stay was extremely disappointing. Throughout our stay, the bell staff provided virtually no assistance. They did not help with our luggage upon arrival, nor did they open the doors when we entered or left the hotel. Despite the hotel never appearing busy, they were often standing around chatting with each other instead of assisting guests. This was especially surprising for an InterContinental property, where I expected a much higher level of service. The front desk staff was also not welcoming. There was no smile or sense of hospitality during check-in. At around 9:30 p.m., we tried to contact room service, but no one answered the phone. The room itself raised serious concerns about cleanliness, maintenance, and hygiene. The ChargePort/router on the desk was covered in grime and felt sticky—I didn’t even want to touch it. Its condition raised health concerns and made me question whether the room had been properly cleaned. One of the ceiling lights was burned out, making me question whether the room had been properly inspected before our arrival. There were also stains on the ceiling and numerous signs of wear throughout the room. Unfortunately, I didn’t take photos of everything because there were simply too many issues. The room’s security latch (door guard) was broken and had been removed, leaving visible screw holes on the door frame (see attached photo). As a female guest, I found this concerning because I expect basic room security features to be in working order. The only positive aspect of this stay was the view, which was beautiful. Unfortunately, a nice view alone cannot make up for the poor service and lack of cleanliness. This experience was far below the standard I expect from an InterContinental hotel. I was genuinely surprised that a brand like InterContinental would allow a property to fall to this level. Sadly, I would not stay at this property again, nor would I recommend it to friends or family.
• FF

  FA

  Jul 4, 2026
  1.0
  This is one of the worst hotels I have ever visited. One major issue is the lack of basic amenities; they do not provide drinking water or coffee in the rooms. When I asked the receptionist for a water bottle, he was incredibly rude, wouldn't even make eye contact, and dismissively told me to refill an old bottle in the lobby. Having to go downstairs every single time you need a drink of water is incredibly inconvenient. I eventually just bought my own water outside for very cheap. It is ridiculous that a hotel charging hundreds of dollars for a room refuses to provide a bottle of water that costs less than $0.25. Another significant drawback is the location. The hotel is situated on a remarkably steep hill, making it practically impossible to walk anywhere. The climb is so exhausting that I was forced to pay for an Uber or taxi back to the hotel every single day. To make matters worse, I had a terrible experience at checkout. Even though I had already paid my booking in full upfront—including all taxes and fees—the hotel charged me for the taxes and fees a second time. I explained the situation to the staff, but they ignored my concerns and simply told me to take it up with the website I used to book the room. I ended up paying the taxes and fees twice. I highly recommend avoiding this hotel.
• AA

  Aly Abdelkareem

  Jul 4, 2026
  1.0
  This is one of the worst hotels I have ever visited. One major issue is the lack of basic amenities; they do not provide drinking water or coffee in the rooms. When I asked the receptionist for a water bottle, he was incredibly rude, wouldn't even make eye contact, and dismissively told me to refill an old bottle in the lobby. Having to go downstairs every single time you need a drink of water is incredibly inconvenient. I eventually just bought my own water outside for very cheap. It is ridiculous that a hotel charging hundreds of dollars for a room refuses to provide a bottle of water that costs less than $0.25. Another significant drawback is the location. The hotel is situated on a remarkably steep hill, making it practically impossible to walk anywhere. The climb is so exhausting that I was forced to pay for an Uber or taxi back to the hotel every single day. To make matters worse, I had a terrible experience at checkout. Even though I had already paid my booking in full upfront—including all taxes and fees—the hotel charged me for the taxes and fees a second time. I explained the situation to the staff, but they ignored my concerns and simply told me to take it up with the website I used to book the room. I ended up paying the taxes and fees twice. I highly recommend avoiding this hotel.

Frequently Asked Questions About InterContinental Mark Hopkins San Francisco by IHG