InterContinental San Diego by IHG

Reviews

• LS

  Lydia Smith

  6 days ago
  2.0
  This was such a disappointing trip! I stayed for the weekend of the 4th of July. We stayed from Friday the 3rd to checking out on Monday 6th. It started with problems with my reservation. They said it was handled via email and text but when I arrived I didn't get the room that I wanted. I paid for breakfast for every morning and then was informed it was not allowed to be taken to the room but they do have room service; although the breakfast credits was only for the restaurant. My mom is diabetic and I thought that I had gotten her prepaid breakfast in the room before arrival. Then one of the beds had highlighter or marker on the duvet or comforter. They wrapped it in sheets instead of having duvet covers (not a big deal but something to be noted) which is how we saw it. When I asked for the linens to be changed they left the pillowcases on the windowsill. I was so angry at this point! It seemed like they just didn't care! I am one of their members and I still wasn't happy by the time I left. When I complained to the concierge he didn't take it very seriously at first. He was friendly and he did end up taking some money off of my bill because we didn't use it but frankly I wasn't satisfied by his reactions. He said that was the best he could do. I wanted to feel like this would be changed and that they took these problems seriously. Instead, I left feeling unhappy and unresolved. The main hospitality manager was supposed to come speak with me but she never did. I don't want free stuff or money off I'm pissed that I paid that much to get mediocre a room and hit and miss service. All of the valets and bellmen were all amazing!!! Three of the five people working the front desk were awesome and so kind, but that is exactly the problem. I thought I was getting a wonderful room, facing the Bay, in one of the nicest hotels in the area with everything prepaid and already taken care of. Instead, my entire trip was figuring out the different ways things weren't the way I was expecting and how to deal with it. I was dealing with issues the whole weekend and didn't feel like I really got to relax. I will never stay there again! I feel sort of bad because there were some very kind and thoughtful people working there but the ratio was not enough! It was very disappointing but beautiful!
• DC

  David Choi

  Jul 19, 2026
  4.0
  Every few years, I like to get a little fancy and fly somewhere beautiful, buy some nice things, eat some fancy food, and stay somewhere nice. This time I chose San Diego and to stay at the Intercontinental San Diego. What. A. Beautiful. Hotel. Everything is immaculate from the elevators, gym, room, and even the parking lot was nice and didn’t feel grungy. It is also located in a prime spot within walking distance to downtown, the port, and a bunch of other things to do. I am already getting excited just thinking about going back there. I booked the hotel through a luxury hotel program called The Edit and was stoked about all the extra benefits that came with staying there. The reason I am taking a star off is that nobody working there seemed to know exactly how it works. My final invoice seemed incorrect and was missing some of my benefits. I called probably around 2-3 times to work it out but ended up giving up.
• JJ

  Justin

  Jul 17, 2026
  2.0
  We booked the top-floor corner suite for three nights and spent approximately $3,000, plus an additional $150 for the birthday package as a surprise for my fiancée. When we arrived, none of the birthday amenities that were purchased—balloons, decorations, chocolates, or anything else—were in the room. The surprise was the main reason I purchased the package. I called the front desk immediately. I was simply told the concierge was responsible and had already gone home. There was no apology, no effort to resolve it that evening, and no attempt to make things right beyond agreeing to cancel and refund the package. While the room itself was acceptable, it did not feel exceptional for the price paid. Combined with the complete failure to deliver a prepaid birthday package and the lack of customer service, this was a disappointing experience. Unfortunately, I would not choose this hotel again or recommend it
• SI

  Sowmiya Iyengar

  Jul 14, 2026
  1.0
  My experience with this hotel has been extremely disappointing, not because of the stay itself, but because of how they handled a post-stay billing issue. I was incorrectly charged and was assured that the charges would be reversed. I promptly completed all the required forms with the correct information, yet despite multiple follow-ups over an extended period of more than 3 weeks, the hotel failed to process the refund. Every time I reached out, I was met with delays and empty assurances rather than a resolution. What is most frustrating is the complete lack of accountability. As a Platinum Elite IHG member, I expected a much higher standard of customer service. Instead, I was left chasing the hotel to correct an error that should never have happened in the first place. The issue was entirely avoidable and could have been resolved quickly had the hotel taken ownership. Instead, they chose to prolong the process, causing unnecessary frustration and wasting my time. This experience has completely eroded my trust in this property. I will not be returning, and I cannot recommend staying here based on how they handle customer issues after checkout.
• MH

  Mina “Shogun” Hanna

  Jul 11, 2026
  5.0
  After an incredibly long day of travel, flight delays, and not arriving at the InterContinental San Diego until around 1:00 AM, we were exhausted. Thankfully, Mauricio at the front desk completely turned our night around. From the moment we walked in, he greeted us like old friends with genuine warmth, kindness, and an infectious positive attitude. He was incredibly informative, took the time to answer all of our questions, and made the check-in process smooth and welcoming despite the late hour. It’s rare to come across someone who truly enjoys making guests feel at home, but Mauricio absolutely does. His exceptional hospitality and uplifting energy were exactly what we needed after such a stressful day of travel. He made us feel valued, cared for, and excited to start our stay. InterContinental San Diego is fortunate to have someone like Mauricio representing their team. He deserves recognition for going above and beyond to create such a memorable first impression. Thank you, Mauricio, for your outstanding service and for reminding us how much a little kindness can mean. We hope to see you again on our next visit!

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