Best Western Plus Island Palms Hotel & Marina

Reviews

• MP

  Marge Peary

  May 11, 2026
  3.0
  Beautiful views. Helpful front desk at check in. Grounds well tended with all staff encounters friendly and pleasant. Great relaxing pools. Really enjoyed our time while here. However . . . Had a problem post check out. Personal item left behind. My sister experienced poor post stay service. However, management reached out and all turned out well.
• JT

  Jeremy Turrittin

  May 8, 2026
  5.0
  I stayed at this Best Western for work and loved it, so much that I have already booked my next trip with them. The first room I was given, the AC was out. After their maintenance department couldn't fix it, the Lady and Gentleman at the front desk happily moved me to a room with working AC. Staff here are extremely friendly and helpful and the views walking around the property were gorgeous.
• SJ

  Shaundale Julg

  May 4, 2026
  4.0
  Stayed here from the 1-3 and enjoyed my stay. It was a quick check-in process and the staff from desk services, cleaning and the restaurant staff were all on point and added to the overall atmosphere. Great view of the marina and enjoyed the room layout. Would've benefitted from having a coffee maker in the room or at least more access to little items like that. Clean room and bathroom. Parking was a bit of a hassle, not enough spaces. The best bang for your buck hotel.
• JH

  Jessica Henderson

  May 2, 2026
  1.0
  Location is great and rooms are big. That’s where it ends. The rooms are old and dirty. Furniture is falling apart and filthy. There were several moldy spots in the room and on the hotel grounds. This part is technically for the restaurant but I did deal with hotel staff for the issue. This is literally the stupidest reason to receive a bad review. I went to dinner with my spouse and two children. No rush, not very busy. My entire family's food came before mine, no big deal. (My meal was also the only one that didn't require any cooking) But after nearly thirty minutes, and my entire family finishing their meals, I asked for a manager. Manager came, offered to comp my meal. Comping a meal that was never eaten seemed like the bare minimum to me? Then, for some over dramatic waste of my time I had to wait for the hotel director? A hotel director and another half hour of my time? She also offered to only comp my meal. Which I accepted, as long as her name and corporate number were also provided. Some how I ended up with my entire bill covered, but no name and no corporate name or number. Nor was any employee, at any point, willing to take any kind of accountability or take any blame. Everything felt like a placation. Which is silly because at no point was I angry or loud. But they screwed up and were very unwilling to do anything to right their own mistake. Unfortunately this one staff interaction completely changed my opinion of this hotel. It should also be said, ask questions about the menu. Especially if you're picky. The kids menu says "Kraft macaroni and cheese", it's not Kraft. It's cavatapi noodles with cheese sauce. It also says "french fries" and it's waffle fries. Kids are picky. Especially about macaroni and their French fries. This miscommunication could ruin a family vacation. Also, the "avocado salsa" is creama. Not salsa. So mind your allergies because the menu describes almost everything incorrectly.
• JL

  Johann L

  May 2, 2026
  5.0
  I stayed from 25th to 27th April 2026 lately with my dad, Thomas. I was here my 3rd time already. I am actually from Germany and this is the ONLY hotel I would pick in San Diego. It is super quiet and elevated on shelter island. Here, I always get upgraded, lately to the WONDERFUL marina view suite with a balcony. Very reasonable rates as well. Always one of the highlights of our WHOLE california trips. Thank you to the team!! Greetings Thomas & Johann from Germany

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