Best Western Inn & Suites San Diego – Zoo/SeaWorld Area

Reviews

• PS

  Paolo Sensi

  3 days ago
  2.0
  Poco comprensibili le buone recensioni. Se guardiamo solo all'aspetto economico avrebbe anche 5 stelle, per il resto lasciamo stare. Stanza che da sulla autostrada, rumorosa. Condizionatore improbabile, rumoroso e poco funzionale. Moquette ovunque. Colazione nella norma per un motel, senza infamia e senza lode. La stanza viene rifatta tutti i giorni e le pulizie sono buone. Attenzione parcheggio a pagamento, ben 26 dollari, ingiustificati dal momento che sulla strada adiacente si parcheggia tranquillamente e gratis. La posizione dell'hotel è sicuramente il suo punto forte. La distanza tra le varie attrazioni di san Diego, giustifica la scelta insieme ai costi, decisamente più bassi di altri punti, ma ovviamente rimane il ma....del servizio e condizioni difficili
• PS

  Popcorn Snuffler

  Aug 22, 2026
  5.0
  I stayed here a few weeks ago and it was the best hotel experience I've had. The front staff were all incredibly friendly and personable, and would always say something positive when we were in the lobby! The woman who checked us both in and out was Ashley, and I am simply incapable of speaking to just HOW bubbly and friendly she was! Thanks to the whole staff for making this experience as positive and a good time as it was!
• BS

  brookelyn smith

  Aug 13, 2026
  1.0
  We stayed August 3rd -9th. I decided to post a review online as I reached out to the hotel and was told I’d hear from the general manager. However, I still have not heard anything. Which is disappointing. So I have attached the partial email I sent to the front desk supervisor. I personally booked this trip through Expedia because we also needed to rent a car and wanted to bundle the arrangements together. My husband and I are Best Western Rewards members, and I understood that because I booked through Expedia, I would not receive Best Western points for this stay. That was completely fine and was not an issue for us. However, I am extremely disappointed with our experience at this particular property. We have stayed at many Best Western properties in the past, and unfortunately, I would have to say that this has been by far the worst experience we have had with the brand. We checked in on August 3 and are scheduled to check out on August 9. Since arriving, we have experienced the following: • August 4: Our room was not serviced at all. We did not receive fresh towels, and there was no housekeeping service. • August 4 breakfast: There were no butter knives available and no butter. • August 5 breakfast: The advertised breakfast potatoes were replaced with French fries, the only juice available was cranberry juice, and there was no yogurt available. • August 5 parking: We returned to the hotel late that evening after having prepaid $26 for parking. Despite paying for parking, there was no available parking space for my husband to park in. If guests are required to prepay $26 per night for parking, I believe there should be adequate parking available for paying guests. • August 6: Once again, our room did not receive fresh towels. We also discovered that there was no breakfast being served. We were told this was due to an issue with the delivery of the food. • August 7: When we returned to our room today, we noticed that our sheets had finally been changed, which we appreciated. However, we still were not provided with fresh towels. I would also like to point out that these issues do not appear to be isolated to our room. We have other family members staying at this same property who have experienced similar problems. Tonight, my husband went downstairs and his cousin was also requesting towels. At the same time, there was another guest who was asking for pillows because he had not received any. This makes it especially concerning because it suggests that the lack of basic room amenities and housekeeping services is affecting multiple guests throughout the property. There are also several other ongoing concerns. Every time we have gone to the pool, there have been no towels available poolside. Our bathtub/shower faucet also leaks. Additionally, on multiple occasions, we have seen employees smoking. I completely understand that employees may smoke while on their breaks, but we have witnessed this on multiple occasions, which has been noticeable during our stay. On August 8 when we returned back to our hotel room. They had brought us two fresh towels however we are family of four and made the reservation with 4 so I still had to call down, and get two more towels. We again went to the pool and there were no towels. The lady came out and there was probably at least 20 or more people down in the pool or more. She probably brought about 15 towels they were gone with multiple people still needing towels. I was down there for around 30 more minutes and no other towels were brought. That lady was still there when all of the towels were gone.
• OP

  Olga Pilipey

  Aug 9, 2026
  2.0
  The room was "clean" but the stench of old wood and dampness was overwhelming. Hotel is old and you can smell and see that everywhere. Bedding had a hole/rip in one and the other had yellow stains. The couch converts into a bed put the mattress needs to be thrown away no comfort you can feel every spring. The shower did not contain water in it meaning everytime someone would shower water leaked to the floor outside of it. The first and last night people in the adjacent room were so loud you can hear them talking and laughing through the adjacent door. And you can see light from their room through the crack underneath the door. You have to pay for parking $27. Outside there are some homeless and weed smokers on the street. Breakfast was crazy with how many people there was. No seating to sit. Staff was friendly and cleaning staff was very efficient. Hotel close to seaworld and a couple of beaches.
• VV

  vitaliy

  Aug 9, 2026
  1.0
  Room is soooo stinky! Even my 2 year old was asking to leave! Horrible! Left window open, that didn't help! Very noisy! All walls and floors are not insulated! You can hear everything happening next room or above! Only half of roll of toilet paper, no shampoo or body wash was left for us! $26 to park in a super tight spots? 🤯 Very Horrible! We travel a lot, stay in different hotels a lot, this was by far the worst experience

Frequently Asked Questions About Best Western Inn & Suites San Diego – Zoo/SeaWorld Area