Best Western Inn & Suites San Diego – Zoo/SeaWorld Area

Reviews

• JJ

  John

  4 days ago
  5.0
  Jessica who helped us at the front desk was helpful, kind and courteous. It's so rare to receive good customer service these days that she is a breath of fresh air. Great experience 👍!!!
• DM

  Desiree Montes

  Apr 28, 2026
  5.0
  We hosted a group block with high school students this past weekend. The students spoke highly of the rooms, mentioning that they were spacious and comfortable. The hotel representatives were very polite and kind to our group. Thank you for hosting us.
• SR

  Sophie Rubirosa

  Apr 24, 2026
  5.0
  Only leaving 5 stars cause front desk attendant ashley was super sweet
• JG

  Jason Guenther

  Apr 7, 2026
  1.0
  The overall hotel feel was fine. Typical Best Western. So why the 1-star review? German roaches. Found one in our bathroom first night and one on the wall near the breakfast the following morning. Caught it in a napkin and took it to the front desk, and we were offered to switch rooms. Almost like they knew about the problem. I get that roaches are everywhere but crawling on the wall in daylight in a crowded room is strong indicator of an infestation. They are knowingly infesting guests bags and clothes by not better dealing with it. This isn’t a slight on the front desk. All agents were terrific in empathy and service, but what can they do? I’m almost certain I’ll have to deal with roach eradication when I get home now. Had I known this I would have paid almost anything more to avoid this headache.
• LV

  Luz Villarreal

  Apr 6, 2026
  1.0
  I had a very frustrating experience with Best Western. During the reservation process, there was no clear check-in time provided, which made planning difficult. Because of that, we arrived earlier in the day not fully aware of when check-in would begin. Later, we found out that check-in was at 4:00 PM. However, when we returned at 4:00 PM—the official check-in time—we were told that our room was still not ready, even though we had booked a specific room in advance. Instead of properly accommodating us, we were told we could get a different room right away, but only if we paid an additional $46. On top of that, we were also charged $26 for parking within the hotel facilities, which felt like another unexpected fee that was not clearly communicated beforehand. Overall, the lack of communication, poor organization, and added costs made this a very disappointing experience. As guests, we expected our reserved room to be ready at check-in time and for all policies and fees to be clearly explained upfront. I would not recommend staying here based on my experience.

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