Holiday Inn Express & Suites Sacramento NE Cal Expo by IHG

Reviews

• KG

  Karsten Gerdes

  Sep 18, 2026
  5.0
  The front desk customer service workers were super friendly! And the rooms are pretty clean which always makes me happy.
• DK

  Dianna Kay

  Sep 15, 2026
  5.0
  Very quiet, clean hotel. Comfortable beds. Staff was very friendly. Breakfast was very good with bacon, eggs, sausage, bagels, cereals, nuts, milk, juices and the wonderful cinnamon rolls and bean to cup coffee. Complimentary with room stay. Laundry room for guests had table and a chair in there for comfort, while you are doing clothes. Thank you.
• LW

  Logan Wright

  Jul 24, 2026
  5.0
  Continental breakfast was absolutely peak
• II

  itschieng

  Jul 8, 2026
  3.0
  The rooms were clean, comfortable, and well-maintained, and the hotel itself was a good value. One issue with the room, however, was the bathroom ventilation. Although there was a vent installed, it didn’t appear to be functioning, so there was essentially no ventilation after showering. Unfortunately, the service during our stay did not meet expectations and significantly impacted our overall experience. We arrived for breakfast around 7:30 a.m., well before the advertised end of breakfast, so we were not arriving at the last minute. Even then, many breakfast items were already empty. There was only one staff member managing the breakfast area, and food was refilled in very small portions despite the hotel being nearly fully booked. Many guests were standing around waiting for food, and we overheard several guests expressing frustration about the lack of food and the wait for refills. I genuinely appreciate the staff member who was working, as it was clear they were doing their best. However, it seemed unreasonable to have only one person responsible for breakfast during such a busy morning. To make matters worse, breakfast service ended about 30 minutes earlier than the time we were told at check-in. Several guests, including us, arrived expecting breakfast to still be available based on the information we had been given, only to find that it had already ended. Better communication and staffing would have made a significant difference. Another disappointing experience was when we requested additional towels. We had four people staying in a double room, and we explained that we needed extra towels because some of us wanted towels for our hair and others planned to shower after our morning workout. The older front desk employee questioned why we needed additional towels, stating that there should already be enough in the room. He then made a written note next to our room number indicating that we had received four extra towels. That interaction made us feel uncomfortable and unwelcome, especially over what seemed like a very reasonable request. As a rewards member, I’ve stayed at many hotels and have never had to justify asking for extra towels or felt as though I was being treated with suspicion over a standard guest request. The rooms themselves met our expectations, but the breakfast experience and customer service left a lasting negative impression. I hope management reviews its breakfast staffing, customer service practices, and room maintenance so future guests have a better experience.
• MC

  Martha Chang

  Jun 11, 2026
  5.0
  Everyone was absolutely fabulous! From front desk, housekeeping, they were so attentive they even opened doors, helped us with our luggage to elevator, breakfast was good and the young lady named Rosemary was so sweet and helpful!

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