Hartford Hotel, BW Signature Collection

Reviews

• AM

  Alex Min

  2 days ago
  1.0
  They took $200 from me for a policy the hotel never informed me of in the first place. I paid for the hotel fully in advance of $800, wasn't able to make it, I was fine with losing that $800 reservation money because I KNEW of those rules beforehand. I consented to that. What I didn't consent to was to get charged another $200 for a policy nobody from the hotel made me aware of properly so I could operate under those rules. I consider myself a very "by the book", rules-oriented person. I don't think angry Karens should get rules waived just because they don't like them. That's why I'm so furious because if someone had simply let me know beforehand that I was supposed to call and let them know I couldn't make it,otherwise I would be charged a $200 no show no call fee, then yeah, I would have been all game to make a call and let the hotel know I wasn't coming in. What is also very scummy of the hotel is that the Best Western policy is either to have the full reservation payment in advance OR the equivalent of one night's hotel stay. Trying to wring both out of your customers is just horrible customer service. The main reason "No Call, No Show" policies exist is because hotels need to recuperate the money that they may have lost by holding a hotel room for a customer that didn't show up when they could have had a customer that did and would pay. The emphasis is that I *did* already pay for the room in advance. There were no "losses" for the hotel to recuperate here, because the hotel room was paid in full! Would they want to sell the same room twice if they were able to and maximize profits? Sure! But trying to put that fee on your would-be customer is ridiculous. I don't want to act like I know everything about the hotel industry. Perhaps by not calling, I made it harder on staff, however whatever the reasons unknown to me of this are, I know asking someone to pay an extra $200 for a room I never even stepped a foot into is ridiculous, especially when $800 was already paid for that room in advance, in order to get $1000 worth of money on a room **I never even used**. Luckily I got the fee disputed from my credit card company. I got a call from the manager after I submitted a low score survey and they left a voicemail, no apology given, just "We noticed that you WERE a no show that night and we want to explain the no show policy"...I know of the no show policy NOW on account that it took $200 from me with zero explanation or consent, until I had to call and get an explanation for myself. This policy could be explained to me 100 times now and it wouldn't matter since I should have been informed of it priorly, THAT'S when it should have been explained to me. I don't want a "you simply don't understand our policies!" You had your chance to tell me of this policy, months of it, and only want to tell me about it AFTER you charge my card, and AFTER I had to call and complain about it. Otherwise the charge would have been made with zero notice or explanation because the only reason I was even getting explanations is because I'm the one who had to inquire about them. So to summarize my bad experience here: I paid for my hotel room months in advance and gave the hotel $800 worth of my money, non-refunadable, and that non-refund was fine to me. I couldn't make it to my reservation and figured, hey, email says cancellation isn't allowed so why would I call them? My $800 is paid either way. Woke up next morning to a $200 charge on my credit card by the hotel and no calls or emails in an attempt to contact me priorly about it or afterwards. I called the hotel, pretty much got a "that's our no call no show fee policy, deal with it :)". I submitted an upset survey, got a voicemail and a paraphrased "Yeah we noticed you were a no show that night and we want to explain our no show no call policy". No apologies, no kosher. Just bad customer service. I'm sure there's a lot of employees that are nice and the hotel rooms very clean, it's a shame I'll never know because I think I'll stay away from Best Western and this hotel forever now. :/
• LA

  Luigi Altamura

  3 days ago
  5.0
  L’Hartford Hotel è una struttura piacevole e funzionale, ideale per chi cerca un soggiorno confortevole e senza particolari complicazioni. Le camere sono pulite, ordinate e dotate dei servizi essenziali per garantire un buon riposo. Il personale si è dimostrato gentile e disponibile, sempre pronto a soddisfare le esigenze degli ospiti. La posizione è comoda per gli spostamenti e permette di raggiungere facilmente i principali punti di interesse della zona. Un hotel semplice ma accogliente, con un buon rapporto qualità-prezzo. Consigliato a chi cerca praticità, tranquillità e un ambiente curato durante il proprio viaggio.
• CP

  Cahit P

  Jun 2, 2026
  5.0
  Otel biraz şehir dışında ama biz araç kiraladığımız ve sonraki günlerde Las Vegas geçeceğimizden bilerek bu oteli tercih ettik. Otopark ücretsiz ve yeterli yer var. Odalar geniş, yataklar geniş ve rahat. kahvaltı çeşit daha fazla olabilirdi, bir krem peynir eklenebilir. Biraz şehre uzak, bunu bilerek gelinebilir.
• JM

  Jet Mann

  Apr 28, 2026
  5.0
  Stayed here few times in the past. It’s a newer clean hotel with good rooms. Have also stayed in their two bedroom suite upstairs. Very quiet hotel. It’s a small lobby with free breakfast. Breakfast is typical freebie and the ladies running it are nice. There’s no fitness room but you can go across the way to UFC gym to workout or do a class. Across the way is a Target store if you need sundries. Real Close to Hwy 10 and Valley Blvd where all the good restaurants located.
• AB

  angel barajas

  Apr 19, 2026
  5.0
  Very clean very quiet

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