SureStay Plus by Best Western Point Richmond

Reviews

• VC

  V C

  1 day ago
  3.0
  You get way you pay for. It was clean and seemed safe. My room had an order that was masked by cleaner. The cleaner smell was so strong. I had to turn off the lihts and leave door and windows wide open and sit in the dark but the smell never left. I could not sleep the 1st night. I asked front desk if we could change and they said they were full but check in the morning. Front desk said they may be able to once we checked out by 12pm but we weren't going to be around by then but they could sent a cleaner. It didnt help. So we had to spend another night there. We asked for a discount but they didnt give us one. It was room 138. The smell they were trying to hide was from the bathroom. Other than that it was a clean place. I knew by reviews that we had a 50/50 of having issues. Our traveling companions had no issues so I guess it was 50/50 lol So I am glad they didnt but we were embarrassed that we recommended the place to them. Breakfast was ok. Waffles, sausages and egg yogurt breads coffee. Etc
• MH

  Milton Hernandez

  Sep 6, 2026
  4.0
  Man I stay on room 227. The bed is busted! The place is clean. Good location. The girl in the front I like her. She is direct and firm. Good service at the front desk. The place has potential and it really does have the value. I will give it another try.
• SK

  Sahil Khangura

  Aug 30, 2026
  1.0
  Very bad and dirty hotel room 251. Smell the cigarette inside the room. Bathroom no body wash no shampoo. Who’s running hotel please check
• DD

  D_MAN

  Aug 29, 2026
  2.0
  Pros: Friendly staff and accommodating. Hot breakfast and location. Cons: Floors needed to be mopped, Leaky mini fridge, and I had to kill a small roach that was walking around my TV counter table. The TV is a cheap brand so don't expect to see a good quality picture on it.
• JJ

  JovanaAguilar11

  Aug 20, 2026
  1.0
  Worst experience ever. Morning staff, including management are very rude. We stayed 2 nights. Rooms are very small, space in the bathroom is very reduced. Floors only get swept not mopped. Rooms are very humid & A/C units do not work to their full potential at least the one in room 213. Traffic & train in the area are very loud. You are given complimentary ears plugs. First morning we asked front desk for fresh towels. Female was very rude, she replied with “well don’t expect any towels until after 10:30am.” Didn’t even note down our room number & was walking away while we were trying to let her know that our WiFi & TV were not working. Our towels were not replaced we had to go & ask front desk again around 10pm. & tv was not worked on until our last day around 9:30am. Breakfast is ok, there is hot oatmeal, self serve waffles. Only fresh fruit was old apples. They also offer scrambled eggs, toast(only white) & English muffins. Coffee runs out very quick & they only refill once. You must arrive to breakfast lobby by 7-7:30am. But 8am everything is running out. Only thing they will replace is waffle batter & coffee. When we asked front desk to speak with management she needed a reason & room number 1st. We spoke with management about our issue with towels & wifi & she did not seem to care, & she seemed upset with us about the issue.

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