Best Western Plus Executive Suites

Reviews

• SZ

  sean zhu

  May 3, 2026
  3.0
  I can hardly believe the service here. It’s honestly disappointing, especially for a Best Western Plus — the experience doesn’t match the brand’s usual standard at all. I’ve seen other guests complain about the WiFi, and while it is extremely slow, that’s not even my main concern. The room service is by far the worst I’ve experienced. It really makes me question the housekeeping standards. The tissue box was empty, and both the shampoo and conditioner bottles were completely used up and not replaced. The breakfast was also very disappointing — the food was clearly not fresh. The patties and eggs looked and tasted like they had been sitting overnight rather than being prepared that morning. On top of that, the front desk setup feels unprofessional, with a breakfast table placed almost right in front of it, which gives a poor first impression. I’ve stayed at smaller Best Western properties before, and none of them were like this. To make matters worse, there was even a large spider in the room, which raises concerns about cleanliness and maintenance. Overall, this stay has been far below expectations.
• EH

  Emilee Houston

  Apr 16, 2026
  1.0
  DO NOT STAY HERE. Carlos was so rude at check in. Called for a ground floor as traveling with two small kids and no elevators. Called ahead when making reservations and spoke to the front desk and Carlos stated that we requested a ground floor but it’s not guaranteed which was not stated when making the reservation. He was unable to refund us our money and was unwilling with even help with bags to the second floor. He also Could not call around for availability or accommodate in any way. He was more than rude and told us we had to call corporate. Now it’s late and I’m trying to find a hotel for me and mg kids. What a joke.

Frequently Asked Questions About Best Western Plus Executive Suites