Holiday Inn Express & Suites Rancho Mirage - Palm Springs Area by IHG

Reviews

• BG

  Bert Genera

  Jun 18, 2026
  1.0
  This hotel is very nice, and we initially had a great experience. My sister is a Gold Elite member, and we booked through a Friends & Family rate, which was an excellent deal. During check-in, we were greeted by two very friendly gentlemen, although I unfortunately did not get their names. We decided to extend our stay, and that is when things started to go wrong. We went down for the complimentary breakfast, which looked very appetizing. After eating, we grabbed a few yogurts to take back to the room as snacks for our grandkids. When they became hungry later, we gave them the yogurts. About an hour afterward, both children began vomiting. To our surprise, we discovered that the yogurt had expired. The next morning, we brought the issue to the attention of the staff. Instead of showing concern, the staff was very rude. My daughter was informed that our card would be charged $300 for damage to the sheets. When she asked for a refund so that we could check out, Raquel at the front desk told her that we would not be refunded for something our children had caused. When I returned from work, I asked to see the sheets that supposedly had human feces on them. A houseman named Johnny was standing behind the desk and threw his hands up, asking, “Do you really want the sheets?” I replied, “Yes.” He then sarcastically stated that he would have to “go dumpster diving in 179-degree weather” to retrieve them. Throughout this interaction, the General Manager, Joaquin, stood by and allowed this behavior. Joaquin then stated that we would not receive a refund because the sheets had human feces on them. Since that was a serious allegation, I asked for proof. I also informed the staff that we were checking out because the smell in the room was horrific. Raquel agreed, stating that it was so bad that housekeeping had been gagging. I pointed out that if the condition of the room was truly that severe, no one had offered to move us to another room despite knowing that we had babies staying with us. What is most disappointing is that this entire situation began because the hotel was providing expired food to guests. Instead of addressing that concern with professionalism and empathy, we were met with hostility, accusations, and poor customer service. The hotel itself is nice, but the way this situation was handled completely overshadowed our stay.
• CK

  Cary Kenner

  Jun 16, 2026
  5.0
  This is my second visit to this well kept property! Always attentive, welcoming staff. Close to everything in the valley. Impressive breakfast selection for guests!! I will be back! Many thanks for making my stay so pleasant! Cary K.
• AM

  Alina Mitchell

  Jun 15, 2026
  4.0
  I’d like to give special recognition to Bella and Katya at the front desk. They were both exceptionally friendly, kind, and welcoming throughout our stay. Their positive attitudes and willingness to help made a great impression and truly enhanced our experience at the hotel. The breakfast included had may options and was a great way to help start our day.
• RS

  Robert Sepanloo

  Jun 7, 2026
  5.0
  The best to stop when you drive between Phoenix and LA. Rooms are big, modern and clean and price is very reasonable. Brk is included.
• GH

  Gabrielle Harper

  May 19, 2026
  5.0
  The staff were so incredibly nice and thoughtful! They went out of their way to get a room cleaned in time for an early check-in so we could get some rest before a busy evening. On top of that, they upgraded us to a suite and left a sweet treat in our room. They always had smiles on their faces and seemed genuinely excited to help us with anything. The hotel itself was clean and comfortable. We got a great nights sleep on their comfy mattresses. The only issue was that it seemed like the building is a little older so the walls/floors were a little thin, but not too bad.

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