The Langham Huntington, Pasadena

Reviews

• MM

  Mary Morelli

  2 days ago
  1.0
  We went to the Afternoon Tea. Very disappointing experience, as the food was awful. I have been to many English Teas across the world and this was extremely subpar in its quality. Most of the sandwiches were inedible. The desserts were tasteless . I would highly recommend to avoid this Tea. I was immediately skeptical when we walked in and we were the only people there!
• TZ

  Tony Zhu

  5 days ago
  1.0
  We had a very disappointing breakfast experience during our stay at The Langham Huntington, Pasadena. The restaurant was extremely busy, and we were told that the wait for breakfast would be over an hour because we did not have a reservation. However, no one informed us at check-in that breakfast reservations were strongly recommended or practically necessary during busy periods. As hotel guests, we reasonably assumed that we could simply go downstairs for breakfast. What made the experience even more frustrating was the way the restaurant manager handled our concerns. Instead of first acknowledging the lack of communication or apologizing for the inconvenience, she repeatedly emphasized that it was a busy holiday weekend, that “we are a resort,” and that we should have made a reservation. She also kept pointing out that we could use our breakfast credit for to-go items, but that completely missed the point. We were not simply looking for something to eat—we wanted to sit down and enjoy breakfast at the hotel we were paying to stay at. I even suggested that, during particularly busy periods, the restaurant could communicate with the front desk so hotel guests could be informed at check-in and encouraged to make reservations in advance. The manager responded that she was “just a restaurant manager,” which was surprising to hear from someone in a management position. Cross-department communication should be a basic part of providing a seamless guest experience at a luxury hotel. The restaurant also appeared to be seriously understaffed. We were told that there were not enough tables because the restaurant was so busy, yet several tables remained uncleared and unused for an extended period. We personally observed one table sitting dirty and empty for approximately 20 minutes without being cleaned. This made it difficult to understand why guests were being told there were simply no tables available when the restaurant’s capacity was not being efficiently managed. The issue was not simply that the restaurant was busy. Busy holiday weekends happen, and reservations are perfectly reasonable. The problem was the lack of communication with hotel guests, the apparent staffing and operational issues, and, most importantly, a manager who seemed more interested in defending the situation than listening to constructive feedback or acknowledging a poor guest experience. For a hotel positioned as a luxury resort, I expected much better communication, service recovery, and hospitality.
• GC

  Guillaume Cachia

  5 days ago
  2.0
  Hotel is cool for its historical value but it really just is a massive Marriott with more crown molding… checking in was subpar, the rooms are old and smelly, we had a gigantic baby crib in the room we had to move ourselves (did not request it), elevators are always down, had to take our luggage up via service staircases filled with smelly old room service trays… walls are extremely thin and we can hear everything happening in next door rooms which is so unfortunate if you’re trying to sleep and they’re talking or watching TV. Breakfast start is 7am (6:30am would be better). We were there 3 nights and each night had a huge event (weddings) which means lots of noise and lots of noisy guests screaming down the hallways in the middle of the night. Definitely regret booking this resort that looked awesome on the website, but so disappointing in real life.
• JL

  Juwon Lee

  Aug 18, 2026
  3.0
  Beautiful property with lovely gardens. However, the soundproofing was a significant weakness. I was assigned a room next to the pool bar, and from around 8 PM onward, loud music from the bar was clearly audible in my room, which was annoying as I was trying to get work done or relax. I contacted the front desk a couple of times about the noise, but the music continued until 11 PM. Expected much better given the price point.
• PF

  Panda Forest

  Aug 9, 2026
  1.0
  Very disappointed with this stay having been to Langham properties around the world. We stayed in one of the cottages and the room was dilapidated, dull, and dated and had an old musty smell permeating through the vents. The room itself was poorly finished, with aged and spartan furnishings, cracks in the bathtub, and stains on the carpeting. The air conditioner did not work, and in hotter days we felt super warm in the daytime, and then super cold at night. Finally, as others have shared, the maid service itself was very mixed - morning service still left cleaning spots in the bathroom, and on one day just left one toilet roll for two bathrooms! Beyond that, the pool service was very inconsistent. You can get great service at times (thanks Matthias) but really poor service most of the time, with a lack of towels and clean-up afterwards. Lots of small babies in the Royce pool and loud children in the main pool - it's not a luxury experience at all and I would not recommend this if you want any tranquility or peaceful moments on vacation. On a more positive note - the breakfast is quite good with a weekday menu full of great Mexican breakfast items and the chips and guacamole offered at one of the pools is wonderful. Just note that on the weekend, the menu changes at the Royce pool and that 18 dollar chips and salsa is literally a snack size offering. Overall, a real disappointment and our party booked four rooms. I would not recommend this to anybody expecting a luxury resort experience - feels more Westin or Marriott like - and alternatives exist with greater access and better rooms in the LA area.