Hotel Keen

Reviews

• VP

  Vy Pham

  May 5, 2026
  2.0
  TLDR: Encountered an after-hours receptionist on a crazy power trip and threatened to kick us out over hotel rules he made up on the spot. This was our second time staying at Hotel Keen and location, rooms/cleanliness, and day staff are great. HOWEVER, my friends and I came back to our hotels after hours Saturday night and was met with the rudest and belligerent after-hours receptionist I have ever encountered in my life. We walk in and he was asleep on the couch. My boyfriend leans on the elevator because it was like 2-3am and we were tired. Suddenly the man gets up and yells at us and saying we have to leave, and only people with keycards can enter the hotel. We explain that we all have rooms and this is our second night there. He threatens to kick us out saying "do you want to sleep or not". I tell my bf to bring my card down to show him I have a card and a room and suddenly it's "1 person per room only" ??? This guy is out of his mind because that makes no sense. So now he screams for our room number so he can "check". We give him the wrong room number on purpose because we don't need him retaliating and sabotaging us. I know he was full of BS when he "checks" on his computer and suddenly I can go up. If you ever encounter an older man named Al during afterhours do yourself a favor and ignore him because he's out of his mind. He was asleep on the couch, doors unlocked, and suddenly he wants to be top tier security. Every other receptionist was otherwise lovely. Somebody put a leash on that man and don't let him work the front desk ever again.
• EH

  Elín Halla

  Apr 27, 2026
  5.0
  The hotel was great, especially for the price! Location was perfect for exploring Palo Alto and Stanford area, walking distance to a lot of restaurants and shops. The staff was very friendly and the rooms were clean and had everything we needed (though rather small).
• BT

  Brenda Tan

  Apr 1, 2026
  5.0
  Great location very close to the main stretch of downtown Palo Alto and close to lots of eateries. Close to Stanford University's main campus as well. Staff were very friendly and kept my room meticulously clean. Breakfast was simple (cold cuts, some egg, potatoes, sausage and lots of yogurt and juice). I love the juice and non-dairy yogurt, especially with all the viruses these days. No fridge in small room but ask nicely and they will refridgerate your items for you.
• PG

  Prakhar Garg

  Mar 24, 2026
  4.0
  Room was quiet clean and comfortable. Staff was always available. Light breakfast available on the mornings. Only qwerk I saw was that they provided a 2in1 soap shampoo mix by the sink and shower. Kind of wish they didn't get stingy on that. Otherwise comfortable place toncall in from the night and very close to restaurants and the Caltrain.
• CC

  Candelaria Copper

  Mar 8, 2026
  5.0
  Esta muy bien hunicado a 10 min caminando de la Universidad con muchas posibilidades para comer alrededor. Los cuartos son muy cómodos y limpios, el servicio es muy bueno. La única observación es que el extractor de aire es un poco ruidoso por la noche.

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