The Saguaro Palm Springs

Reviews

• TA

  Talia Ash

  Jul 16, 2026
  1.0
  I REPEAT, do not book a room here! Unless if you want to torture yourself. First of all there is barely air conditioning in hallways and the elevator. The hallways are 86 DEGREES and Palm Springs itself is super humid so it feels even hotter. The elevator is so hot that it is hard to breathe in there. It smells totally greasy and humid too. The pool is absolutely terrible, it is warm rather than cold so it is not refreshing. People also spill their drinks in there and it is not clean AT ALL!!! Our first room, we were in had no fridge, and later at night a huge roach was found. We were moved into another room which was such a downgrade. The outlets were harder to find, the bed sheet had some sort of dirt on it. Room service was terrible, no matter how many times we had called for supplies such as towels, cups, and other necessities they would tell us they would bring it and never end up bringing the stuff. There was a janitor who was trying to force us to pick up trash in the restroom when it wasn’t even our trash, she also gave us a weird look and was completely rude. After talking to the hotel about how it was such a inconvenient to have to switch rooms on the first night, they let us rent a Cabana. It was nice at first, until we had returned to see the remote was not there. The tv was the main essential part of the cabana and it was different from the one on the hotel, we could use apps on it. We had gone to the front desk to ask for it, they said they would bring it. We sat there in the heat and humidity waiting for it. After 30 minutes we went back and they told us they would bring it and to just go wait outside. TWO hours had gone by and they did not bring the remote. This hotel might look aesthetic, but it’s just a illusion of colors they have added to the walls and furniture.
• LD

  Loo Doo

  Jul 16, 2026
  1.0
  TERRIBLE. The only good part is that the hotel is colorful good for pics but that means nothing when the staff is so unprofessional and unreliable. (Not to mention the carpeting inside the hallways are torn and disgusting). We found a massive cockroach in our room night 1. They moved us to another room, where we called room service asking for basics like more towels & plastic cups on THREE separate occasions in which they said they would bring them up and never did. Completely unreliable. This room also lacked wall outlets to comfortably situate my 3 friends & I, so I had to charge my phone in the bathroom. They also did not clean the bedding properly, as there was a weird brown mildew substance on the corner of one of our sheets. The following day, we booked the poolside Cabana for the night. The staff took our TV remote before entering our Cabana, so we were unable to watch TV, which is one of the main perks of the $300 rental. We had to go to the front desk three separate times, to request a new remote. They kept saying “We’ll bring you one.” We waited at the Cabana until the pool literally closed for the night and we never received our remote, or even a follow-up. So extremely unprofessional and not worth it, don’t even waste your time. I rarely leave reviews on places but this was so bad I have to.
• LM

  Leah Marie

  Jul 16, 2026
  1.0
  DONT BOOK HERE. me and my friends booked her and at first it was a very cute experience. But right at away the staff showed to be rude and passive aggressive. All of my friends were 18 but the staff treated us with disregard like we didn’t matter as much as the older guest. Ok the first night we found a roach in our room and although they moved us to a different room they didn’t bother cleaning the bedding properly and it was an overall downgrade from the room my 4 friends were in. My mother had to bargain with them to help our experience be enjoyable and they offered us a Kabana which at first was great and we have it till the pool closed but once we left for a few hours and returned to find the remote missing we let them know and after telling us they’d retrace it they NEVER did having us wait in the pool area thinking they’d return. If you’re in Palm Springs I’m sure there are much better places with better service also the pool was disgustibg %90 percent of the time with people spilling their pina coladas constantly. Elevator was also humid as hell it was a drag even going up and down from our rooms.
• TW

  Trevor Wood

  Jul 7, 2026
  2.0
  We stayed in the two-bedroom suite for four nights over a holiday weekend after hearing The Saguaro was known for its pool scene. Unfortunately, the experience didn’t live up to the reputation. When we checked in, the room had a strong musty smell and the carpet felt damp. At first glance the room looked clean, but a closer inspection told a different story. There was visible mold growing in the bathtub, and overall it didn’t feel like the room had been thoroughly maintained. Even more disappointing, housekeeping never serviced our room during our entire stay despite multiple requests. We eventually had to track down our own towels and supplies. The biggest letdown was the pool. It’s the main reason we booked this hotel, but the pool water had an unpleasant odor and didn’t appear particularly clean. Many of the lounge chairs and daybeds were in rough shape, with rusty frames and ripped, stained cushions. There was only one server trying to cover the pool area, so service was nearly nonexistent. It took 47 minutes to get drinks from the bar, and while the staff seemed overwhelmed, they were never particularly friendly or engaging. To make matters worse, the hotel ran out of pool towels every day. We were actually told it’s best to bring our own towels if we planned to spend time at the pool. The towels that were available were thin, stained, and well past the point of being replaced. The DJ played good music, but this wasn’t the lively pool party experience we expected. Because food and beverage service was so limited, many guests brought in coolers with their own food and alcohol, which made the atmosphere feel more like a day at the lake than a destination pool. At night, people wandered the courtyards and parking lot drinking and being loud well into the evening, making it difficult to fully relax. One thing worth mentioning is the location. If you’re hoping to walk to downtown Palm Springs, restaurants, or shopping, this probably isn’t the best choice. You’ll likely find yourself driving or using rideshare to get almost anywhere. The best part of our stay was the comfort of the room. The beds and pillows were genuinely comfortable, and we slept well every night. This hotel has a fun concept and could be a great destination with some attention to detail. Better housekeeping, improved maintenance, additional pool staff, and more consistent cleanliness would make a significant difference. Based on our experience, though, I wouldn’t stay here again.
• NC

  Nathan Cruse

  Jul 6, 2026
  1.0
  We stayed at The Saguaro Palm Springs from July 3–6, and unfortunately it was one of the most disappointing hotel experiences we’ve had. We understand this is a more budget-friendly property and weren’t expecting luxury, but we did expect basic cleanliness and service. During our entire three-night stay, housekeeping never serviced our room once. We had to track down fresh towels ourselves, and even those were disappointing. The pool towels were thin, stained, and looked worn out, and the pool itself was visibly dirty. There was a film of hair, dirt, and white sunscreen floating across the surface throughout the weekend. At one point I even tried using the skimmer myself, only to find that the skimmer was broken and the net was barely attached. The property as a whole feels very neglected. The hotel is extremely dated, carpeting is lifting in multiple areas, and we found black mold underneath the soap holder in our bathroom, which was unacceptable. Service was equally disappointing. On Friday afternoon after driving in from Las Vegas, we sat by the pool hoping to order lunch. We asked a server for a menu, and they simply never came back. We eventually gave up. The colorful exterior and fun branding make for great photos, but unfortunately that’s where the positives end. Between the lack of housekeeping, poor maintenance, dirty pool, and nonexistent service, we would not stay here again. There are far better options in the Palm Springs area, even at a similar price point.

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