Best Western The Inn & Suites Pacific Grove

Reviews

• JC

  Jesse C.

  2 days ago
  1.0
  Beware with this place does is they'll post their last room that doesn't even work on priceline. You're going to rent it, figure out the heater, or the fireplace doesn't work? And they're going to downgrade you, and in the morning tell you, you have to contact priceline to get a price adjustment, then you're gonna call priceline for 20 minutes, while they call the hotel, and the hotel tells price line to tell you, it's the exact same price, complete waste. Of time, then the manager of the hotel, it's going to show you how important you are to them by sending you a prettypyped email saying, thanks for your feedback. We'll use it to better our team. My wife and I stayed here multiple times we like the location and the kitchen suite, it was our 25th anniversary. We bought some steaks, we were gonna cook them in the room. Drink some wine. Take a stroll to the beach and relax, but that all came to a halt. When we figured out the fireplace didn't work. And before we complained, we tried the heater that also didn't work. So my wife is gonna freeze, and we didn't pay $244 for that. So we thought, maybe ask moving rooms. They would compensate us in the morning at a price adjustment, but it was just all really weird. Ask for a receipt. She said it would be emailed. It never showed up, so just beware. I'm sure they do this to a lot of people. It's the location, it's the convenience, it's crappy customer service
• HH

  honestcomment8

  Jun 16, 2026
  2.0
  Breakfast has many items that was not refilled. Milk, yogurt, boiled eggs weren’t there at the time the breakfast opened. No ice. The ice machine is broken and the hotel people say it has been broken for a while. They ran out of ice that we had to go buy ice. The only reason I gave 2 stars instead of 1 is because the room is quiet.
• TG

  Teena G

  Jun 3, 2026
  5.0
  Great Best Western. Comfortable rooms and beds. (We don't like super firm beds.) Great area. We saw a deer and fawn outside the carport.
• SM

  Sarah McTague

  May 15, 2026
  5.0
  Love this hotel and location! Great breakfast, the room we were in was really nice and large, super easy walk to the State Beach and the trail through Pacific Grove, and very reasonable price for the area!
• ER

  Eileen Rodriguez

  May 12, 2026
  5.0
  Very clean rooms, smells good and easy walk to the beach. Enjoy the free waffles for breakfast.