InterContinental the Clement Monterey by IHG

Reviews

• RR

  R Rodriguez

  4 days ago
  5.0
  An absolutely wonderful and memorable stay. The rooms were super clean, courteous and attentive staff. We had breakfast and dinner at restaurant, delicious! Devin was our waiter, wonderful service. Can't beat the location.
• AN

  Andres Nunez

  Sep 20, 2026
  5.0
  🇺🇸 English Version ⭐⭐⭐⭐⭐ An unforgettable 20-star experience! 🌟🌊 We made the trip from the San Francisco Bay Area to Monterey for a wonderful getaway, and this is hands down the place to be if you really want to enjoy the ultimate Monterey experience, walking to the piers and taking everything in. We stayed in a truly spectacular suite: modern, impecably clean, featuring a double fireplace, double balcony, and an absolute breathtaking, phenomenal ocean view. 🌅🔥 The service goes far beyond VIP treatment—the entire staff makes sure you are well taken care of from start to finish: 🚗 Valet Parking: Jody greeted us with a great attitude and carefully parked our car in the garage. 🧳 Room Service / Luggage: Julius helped us with our bags, hung up our jackets and coats in the closet hangers, and kindly told us, "Whatever you need, we're here to accommodate whatever you guys need." Details and a level of hospitality like this are so rare to find! 🧥✨ 🛎️ Front Desk & Management: Josh Lewis welcomed us with a wonderfully kind smile. Meanwhile, Alex Padilla and Ms. (Akemi) Moreno were exceptionally cautious, incredibly alert, and always on top of things to provide us with the highest standard of service. 📺 Personalized Touches: They went above and beyond by customizing the TV screens with our name and promptly bringing up our extra food requests. The staff constantly checks in to make sure everything is perfect. Truly top-tier! 🥂 On top of all this, the location is unbeatable: beautiful, right by the pier, and very close to the world-famous Monterey Bay Aquarium. 🐠 We highly recommend it for a romantic escapade or a family trip. We also highly recommend this Amazing Hotel by Nuñez G-Wagons Promotions and Lorena Diaz Corona on TikTok! We will definitely be back to the InterContinental Monterey! ❤️ 🇲🇽 Versión en Español ⭐⭐⭐⭐⭐ ¡Una experiencia inolvidable de 20 estrellas! 🌟🌊 Hicimos el viaje desde el Área de la Bahía de San Francisco a Monterey para una escapada maravillosa, y este es sin duda el lugar indicado si realmente quieres disfrutar de la experiencia de Monterey, caminando hacia los muelles y disfrutando de todo. Nos tocó una suite verdaderamente espectacular: moderna, impecablemente limpia, con doble chimenea, doble balcón y una vista al océano absolutamente fenomenal que te roba el aliento. 🌅🔥 El servicio va mucho más allá de un trato VIP; todo el personal del hotel se asegura de que estés atendido de principio a fin: 🚗 Valet Parking: Jody nos recibió con una gran actitud para estacionar el carro con total cuidado en el garage. 🧳 Atención en habitaciones: Julius nos ayudó con las maletas, tuvo el detalle de colgar nuestros sacos y chamarras en los ganchos del clóset, y nos dijo con total amabilidad: "Lo que necesiten, aquí estamos para acomodarnos a lo que requieran". ¡Detalles y una hospitalidad que muy pocos hoteles ofrecen! 🧥✨ 🛎️ Recepción y Equipo: Josh Lewis nos dio la bienvenida con una sonrisa sumamente amable. Por su parte, Alex Padilla y la Sra. (Akemi) Moreno demostraron estar súper cautelosos, sumamente atentos y alerta en todo momento para brindarnos un servicio impecable. 📺 Toques personalizados: Nos sorprendieron personalizando las pantallas de las televisiones con nuestro nombre y enviándonos unos platos extras que pedimos. El equipo se encarga de preguntar constantemente si necesitamos algo. ¡Una atención de primera! 🥂 Además, la ubicación es inmejorable: está hermoso, muy cerca del famoso Acuario de Monterey y junto al muelle. 🐠 Lo recomendamos ampliamente para una escapada en pareja o en familia. , Les recomendamos ampliamente este hermoso Hotel por Nuñez G-Wagons Promotions y a Lorena Diaz Corona en TikTok! ¡Sin duda volveremos al InterContinental Monterey! ❤️
• TL

  Trudy Larson

  Sep 17, 2026
  1.0
  On Thursday, Sept 3 my husband, phoned the IHG hotel front desk to check on availability for a room for that night, checking out on Monday, Sept 7. He spoke with Ryan at the front desk, who confirmed that there was a suite available, but only for Thursday and Friday, but said we could move to another room for the last two nights of our stay. Ryan then transferred us to the 800# reservations line to check on the rates, and to book the rooms. The 800# confirmed the availability, and quoted a rate of $895/night for the first 2 nights, and $402 for the last two nights. We arrived at the hotel and were greeted at the front desk by Josh Swan, who for some reason unknown to us clearly did not want to check us in to the hotel. He found our reservation, but said that since the suite was only available for the first 2 nights he would not be able to accomodate us. We explained that we were aware we would have to move to a smaller room for the last 2 nights, but he said the IHG is not set up to handle a reservation with room change. We told him about the conversation with the 800# where they made the reservation for us, and that Ryan from the front desk was aware of the situation since the 800# had called him to confirm that the suite was still available before they booked it. We suggested that in that case, we keep the reservation for the suite for the first 2 nights, and make a new reservation under my name for the last two nights. He begrudgingly agreed to keep our reservation, and we checked in. The next day Josh called my husband and told him that they (he and the 800#) had made an error when they made our reservation, and had given us a 'rack rate', but that the room should have gone for $2100/night. We explained that we had been quoted the lower rate, and that it's unethical to change the rate after we had already stayed in the room. He said he would be willing to knock the price down to $1900.night- still over double what we had been quoted and agreed to. We asked to speak to a manager, but he said that Matt, the manager was gone for the weekend, and there was no one else we could speak to. We asked to be transferred to leave a message for the manager anyway. The next day we called Matt again and explained the situation. He said that it did not sound right, that the rate should not have been changed after the first night stay, and that he would look into it and get back to us with resolution. He did not call back. Upon checking out we were given a printed folio, but did not notice until we got to the airport that they had only printed the page for the last 2 nights, which was charged at $402/night. When we arrived home we called the hotel and asked them to email the pages for the first 2 nights and it was only then that we discovered that while Matt had credited us $200 for the second night, he had charged the first night at $1554. We called Matt back assuming it was a simple oversight, but when we told him that we had never been quoted, nor agreed to $1800 for the suite he laughed at us and said that wasn't true- effectively accusing us of lying, and refusing to adjust the room rate to the amount we had confirmed when we checked in. I then called and spoke with Vince Daniels, who said the rates he showed we should have been charged for the first night was $402 and $1554 for the second night. I explained that this is not what we were quoted, nor what we were charged. He put the onus on me to call the 800#reservation line to confirm what we had booked. When I called them they said that they showed us being confirmed at $895/night, and that regardless of the room type, or changing rates, that that confirmed and booked rate should have stayed the same for us. When I explained that to Vince he said that the averge for the 4 nights would be the same as that, basically ignoring the fact that we had been quoted different rates charged different rates, and treated as if we were making the whole thing up. I have reached out to the hotels General Manager, John Turner, but have not had any response.
• LA

  Lee Auger

  Sep 16, 2026
  5.0
  Where to start??? This place is great! Location is wonderful. Right on the Pacific Ocean, perfectly placed on Cannery Row. Close to Route 1. Beautiful picturesque scenery. An easy trip to Big Sur, 17-Mile Drive, Carmel-by-the-Sea and beautiful Pebble Beach. The Monterey Bay Coastal Recreational Trail and several beaches are a very easy walk from the hotel and the Aquarium is a half block away. We had a partial ocean view and kept the patio door open much of the time so were able to watch seals and sea lions and otters and sailboats and sooo many seabirds birds, as well as hear the waves and smell the fresh sea air. There was also a gas fireplace for those cooler nights to provide a little extra coziness and ambiance to the room. Lovely thick towels and bathrobes. Good water pressure in the shower ( there was both seperate a shower and a huge tub in our room). The breakfasts there were fabulous! We tried something different every morning. Flank steak, avocado toast, eggs, salmon, breakfast burrito, fresh berries and more. Excellent selection of healthy food and meals, at reasonable prices. The people there were all wonderful and helpful, too. Great conversations with several of them. Just fyi: The only downside for us was no on-premises laundry facility, but I'm sure people dont go to a hotel like this to do laundry (we had been in Cali 3 days already, and spent 5 days here, so laundry was stacking up) They did have dry-cleaning available, however.
• BL

  Bianca Loarca-Sun

  Sep 7, 2026
  1.0
  A genuinely disappointing stay. We booked two of the higher-category rooms approximately a month in advance specifically because we were traveling with our three-year-old and needed connecting rooms. Traveling with a young child is difficult enough, which is precisely why we planned our accommodations so carefully in advance. When I booked by phone, I clearly explained that we needed connecting rooms because our son sleeps in his own room. The IHG agent told me that families are prioritized for connecting rooms and even spoke directly with the hotel manager regarding our arrangement. Had I been told that we could arrive and potentially have our three-year-old assigned to a completely separate room, I simply would have booked elsewhere. When we arrived, Joseph handled the situation and told us that our connecting rooms were unavailable and that connecting rooms are not guaranteed. We ultimately had to downgrade to rooms with two double beds just to have connecting accommodations. Obviously, putting our three-year-old alone in a separate hotel room was never a reasonable alternative. I understand that the hotel could not displace an existing guest, and I would never expect them to. What I don’t understand is why, after booking a month in advance and specifically discussing our family’s need for connecting rooms with both the reservation agent and hotel management, the appropriate room configuration was not planned for our arrival. What was even more disappointing was how the situation was handled. Instead of feeling that there was genuine concern or an effort to make things right, my interactions with Joshua felt dismissive and, at times, even hostile. The apology we eventually received felt lukewarm at best, with very little sense of genuine concern or ownership of what had happened. Unfortunately, the rest of the stay continued to feel subpar. My husband later called Joshua to request bottled water. After approximately 45 minutes without receiving it, he had to call again and ultimately asked to be transferred to room service instead. Housekeeping was another disappointment. After our room was serviced, we found a significant amount of fine black residue covering the bathroom sink. The attached photo was taken after the sink had already been used and rinsed multiple times, so much of what was originally there had already washed away. We were provided breakfast vouchers and refunded the difference for the downgraded rooms. However, after such a significant problem with our accommodations, I expected considerably more care and attention to ensuring the remainder of our stay went smoothly. I even declined early check-in and brought our own travel crib because I knew it was a busy weekend and genuinely wanted to minimize the burden on the hotel. Instead of making traveling with our young child easier, this experience made it considerably more stressful. This was our first stay with IHG, and I have rarely been this disappointed by a hotel experience. I do want to recognize Julius, who assisted us with our luggage and was genuinely helpful and pleasant. His service stood out positively during an otherwise disappointing stay

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