InterContinental the Clement Monterey by IHG

Reviews

• A

  Макар Я

  5 days ago
  2.0
  Please I urgently ask you to refund the double payment (probably because of use 2 different cards) I was in Intercontinental The Clement Monterey by ING hotel in 2 rooms 20-21.07.26, name Nemtcovich Reservation was made through Booking.com
• AM

  Abdullah Al Mamun

  Aug 13, 2026
  1.0
  I am extremely disappointed with how this hotel handled my reservation during a serious wildfire situation in the area. There were road closures and legitimate safety concerns, yet the hotel still refused to approve any refund. From my experience, it felt like the hotel authority gave priority to protecting its revenue over the safety and well-being of its guests. During a natural disaster, especially when travel may be unsafe, I believe human lives and guest safety should come before money or a rigid cancellation policy. It felt like they are treating people like their lives don’t matter to them at all, and the behavior of the front desk was trash. I contacted the hotel directly and explained the circumstances, but I did not feel that my concerns were treated with the seriousness or compassion they deserved. This experience has seriously affected my confidence in this hotel. Travelers should be aware of how the property may handle cancellations when unexpected emergencies or genuine safety concerns arise.
• SF

  Sam Fish

  Aug 11, 2026
  1.0
  Lied about using sensors in minibar fridge. Then overcharged me. Not only overcharged me but charged me incorrect prices for everything. Took me escalating 3 times to get resolved and it was literally a $50 error. So stingy. Then a manager had his email hacked and sent out phishing links. They don’t seem to care that my work laptop could have been compromised because a manager got his email hacked. They still have not sent out communication about resolution and number of people impacted. The manager hacked was assistant front office manager Phillip Olson. While hotel was nice enough (below standard for intercontinental brand) I cannot trust myself to stay somewhere that values guests so poorly.
• LZ

  Lindsey Zawacki

  Aug 8, 2026
  5.0
  This is a beautiful hotel! The staff is so friendly, and we were so pleased with our stay. We would absolutely recommend this hotel for families, or even a romantic getaway. It's in the heart of everything, yet has relaxing views. I hope to visit again
• DA

  Dan Armstrong

  Aug 1, 2026
  1.0
  So we’ve only been here 6 hours and the experience so far: 1) we called ahead to ask about maybe having a recommendation for a birthday cake as we were coming to celebrate a child’s birthday. I was told the concierge was away this week and next and that they couldn’t help 2) we brought our own bags in as there was nobody from bell services available. A curt young man from check in pulled the cart away from me saying “we have bell services to deal with those” and pushed the cart to a back wall - I think we were making his queue look untidy. I mentioned that we’d had to do it ourselves as nobody from bell services was available to assist. This was ignored. 3) when trying to pick uo our car from the valet, the five minutes turned into half an hour. It ended with me being taken in another customers car to look for the key as it had been misplaced only for us to pass our car coning into the hotel. 4) at 23:30 there was club music thumping from a venue down the street. I called the front desk to ask what time it would finish as it was stopping me sleep. I was told that this was the cannery in summer and it was to be expected. Unfortunately I’m pretty sure this isn’ advertised on the website when booking. We were offered earplugs but were told that the hotel was fully booked.

Frequently Asked Questions About InterContinental the Clement Monterey by IHG