Best Western Town House Lodge

Reviews

• GC

  George Cuza

  Jun 16, 2026
  1.0
  They allow people to smoke on the property and smoke seeps into your room because the ac units suck it in. We couldn’t sleep without choking all night from the chain smokers next door. It’s also next door to an event venue and they had Mexican ranchera music blasting all evening.
• RB

  Ryan Benjamin

  Jun 13, 2026
  1.0
  Even though this property has a good location, I will never stay here again, because the customer service is horrible. ARTIKA at the front desk is awful. She treats guest like garbage. Unfortunately, she needs a lot more customer service training. She is not genuine, and does not have a knack to work with the public. The representatives at the front desk of a hotel is important, because often times it’s the only individual guest will interact with. Her style is very formulaic, and not friendly. She needs more training, on what type of behavior is considered professional in the United States. She indicated to me that the hotel is Indian owned, so they do not care about their bad reviews. I’ve never met someone so rude. I hope that the hotel management reconsider their customer service policy, otherwise, this property will continue to lose a lot of revenue, and never meet their full potential. Just one negative interaction, can keep guests from coming back, and potentially lose thousands in revenue throughout the year. I stay in Modesto every month to visit family. A customer service professional should enjoy their job, and have fun interacting with the public. It’s clear that ARTIKA no longer enjoys her job, and should be working behind the scenes at this point in her career. I’ve stayed at the hotel before, and she has always been generally unpleasant and rude. I hope the owners are smart enough to realize what a detriment it is to have her working in that position, and how much better their hotel could do, with a genuinely friendly front desk attendant. With all the money and effort that goes into maintaining the motel. This is a position that truly should not be underestimated, in terms of its importance. Perhaps they should pay more, to bring in a higher caliber. ARTIKA doesn’t understand standard social norms. In our culture, kindness & charisma are traits that are rewarded in customer service. The objective should never be to make each guest as uncomfortable and unhappy as possible. It’s worth the extra $50 to stay at the doubletree, just to be treated with dignity and respect. ARTIKA could benefit from the Doubletrees customer service training. But if she isn’t a naturally kind person, it won’t help. You can see other reviews, referencing her. She is ruining the motel. I’m going to assume the problem goes beyond her though and the owner is also not understanding that guest like to be treated with kindness. I’ve stayed at hotels all around the world, from the Ritz Carlton, to the motel six, and right now, she is giving motel six vibes. It’s clear that she’s never been trained, on the art, of making a guest feel genuinely welcome and appreciated. I guarantee that her supervisor, and the hotel owner, could also use training on the same subject. The property is nice enough, and the housekeepers are doing an exceptional job, but the service creates a “low class” experience. It’s a shame that the attitude of one miserable employee, can undermine the work of so many others. There is an old saying, “one bad apple spoils the bunch”. Good luck to her and to this motel.
• JW

  Janice Weikal

  May 30, 2026
  5.0
  Love the waffles and hot eggs and sausages. We come here often when we visit.
• VS

  Viktor S

  May 24, 2026
  3.0
  Avg motel experience with an unsolicited concert from the room next to us at 3am
• AT

  Alejandro Torres

  Mar 29, 2026
  3.0
  No te recomiendo Aser tus travesuras fuera de la cama por qué todo rechina y más en el segundo piso pensé que estaba en el muelle🤔🤪