Sunset West Hotel, SureStay Collection by Best Western

Reviews

• LL

  Ludivine Lefevre

  Aug 22, 2026
  1.0
  Ne réservez surtout pas. L’hôtel a fermé pour loger les sans abris. Nous avons réservé sur booking et nous n’avons pas été prévenus. Résultat, nous sommes arrivés à 20 heures avec deux enfants et avons été accueillis par deux agents de sécurité qui nous ont signifié la fermeture définitive de l’hôtel.
• JL

  Joseph Lee

  Aug 21, 2026
  4.0
  Service was great. Room has some banging that woke up my family in the middle of the night but they switched us to another room which was awesome. Lost one star on service because the lady who came in to make up the room turned off the air unit in the middle of a heat wave. First room was good besides the banging. Second room was good but had a smoke odor. Parking was great as long as you're there before night. The showers had no water pressure.
• GL

  Giuseppe Lorusso

  Aug 21, 2026
  4.0
  Situato in una zona ricca di senza tetto ma non é colpa loro anzi c'è ina guardia armata all'entrata sempre. Piscina piccola ma carina, colazione con l'essenziale, parcheggio auto piccolo ma comodo.
• CM

  Carlos Armando Aguiar Moguel

  Aug 16, 2026
  5.0
  Estoy tratando de reservar, pero en todas las fechas que pongo en sistema, páginas, me sale que está agotado totalmente, cualquier fecha, sin excepción, ya puse hasta agosto 2027 y me sale agotado, está actualizada su página, algún teléfono
• ED

  Ely d4Wwisks

  Aug 5, 2026
  1.0
  Aquí tienes una versión mucho más concisa: International travelers should be aware that this hotel only accepts payment with a physical credit card or cash. Mobile wallets and virtual cards are not accepted, which may force guests from outside the U.S. to use a different card and pay unnecessary foreign transaction fees. This policy is not clearly stated on the hotel’s website, unlike at other Best Western hotels. Unfortunately, the staff member who assisted us was abrupt and unwilling to help, simply repeating that it was the hotel’s “policy.” The location is decent and the rooms are average, but the lack of transparency and poor customer service made our experience disappointing. They don’t have a complaint form available aswell, which is unacceptable for a public space like an hotel.