Holiday Inn Los Angeles - LAX Airport by IHG

Reviews

• ZY

  Zhiwei Yu

  1 day ago
  1.0
  Avoid this hotel. I stayed here for one night, and it was a disaster from start to finish. The only good thing is the proximity to the airport. Other than that, service wise it’s worse than a motel with high prices. First of all early check‑in was a joke. I arrived in the morning and was told the room wouldn’t be ready until 11. It’s understandable when the rooms are sold out. But they kept pushing the time to noon, then past normal check-in time. I waited almost 5 hours because the front desk kept giving me wrong information about when the room would be ready. Zero compensation, even as a IHG Diamond member. They wouldn’t even let me have the breakfast benefit while waiting. Staff were rude, dismissive, and acted annoyed anytime I asked a question. Multiple employees didn’t even know where the back entrance was. Basic knowledge. No one cared. I got stuck in the elevator for several minutes, reported it, and nothing was done. And the worst part: they served MOLDY strawberries at breakfast. Visible mold on top. Absolutely disgusting and unsafe. Shows the staff doesn’t care and the kitchen has food safety issues. This hotel is poorly run, unprofessional, and clearly doesn’t care about guest safety or hygiene. IHG needs to seriously investigate this property.
• EL

  Elisabeth Lie

  2 days ago
  5.0
  We stayed at this hotel for one night, and overall, we had a very pleasant experience! The location is incredibly convenient, especially for travelers flying in or out of the airport, which is only about 10 minutes away. There are also plenty of restaurants nearby, along with Starbucks and even a grocery store, making it easy to grab a meal or pick up anything you might need. One of the biggest advantages of staying here is the complimentary airport shuttle, which is a great convenience for travelers. However, there is one thing worth mentioning. According to the hotel's website, the shuttle runs every 20–30 minutes, but the actual wait time may vary depending on traffic and other circumstances. We missed the first shuttle at around 6 AM and expected the next one to arrive within 30 minutes. Unfortunately, we ended up waiting an entire hour! Thankfully, we had planned ahead and allowed ourselves plenty of extra time, so we still made it to the airport without any issues. On a positive note, the shuttle driver was extremely friendly, helpful, and welcoming, which we really appreciated! Aside from the unexpected shuttle delay, we had no complaints about our stay. Overall, I would recommend this hotel for anyone needing a convenient overnight stay near the airport. Just plan ahead and allow extra time for the shuttle!
• RR

  Rachel

  2 days ago
  2.0
  Our entire group was not informed about the free breakfast buffet 😕. One of our members showed that she had a coupon for breakfast buffet, so I asked the front desk & was told I had to speak with someone in the morning. I spoke with management who informed me of the $22 already assessed for everyone in the group. At this point, no one received any meals for Thursday & Friday, nor Saturday. Then when we tried to utilize the free breakfast on Sunday, we were denied, as our group was not on some list that the employee had at the register, so this was extremely disappointing & I don't appreciate being misinformed by management. I didn't get her name, but she has blond hair. I spoke with her about my check-in experience, which was not pleasant at all. The employee who checked me in needs additional training on customer service. He was argumentative with me when he stated that my card would be charged, even after I explained to him that when I spoke with reservations, that it's a hold until after check-out. He clearly said charge more than once, then tried to clean up what he said by arguing with me that he said, '...hold...", when he didn't. My roommate was standing with me & even told him she heard him say, "...charge...", as well. I was polite throughout the process, but I cannot stand for certain things, especially in a business. You not gone talk to me like I'm stupid. I don't know his name either, hopefully your system keeps track of who helps who. Also, the tub in room 822 cracks really loud to the point of scaring me, & it's concerning because it may be ready to break, and now y'all could potentially have a case if someone gets hurt; I provided this information to the same management employee who gave me the wrong information about having a $22 breakfast buffet credit. I really hope that Holiday Inn does something with my feedback that involves resolutions so that no one else has this same or similar encounter/experience as I did. Utterly ridiculous, especially for almost $200 a night. Oh, & don't even get me started on the elevator situation. When I informed management (same lady), about only ONE elevator working, & that it stopped on every floor going down, even when no one was there. She informed me that one elevator was down, I said, "Well, apparently two elevators are down, & one is on the way of probably not working properly either". The elevators were still not operating correctly the next day; too much waiting around to get to & from each destination; so unnecessary. Your building has water dripping down to the ground from I don't know what that is that the drops are coming from, but that probably needs to be fixed so people who aren't as observant as myself don't get blasted with dirty water. The towles were the roughest I've ever felt in any hotel, just invest in some laundry softener, sheesh. I absolutely loved having access to the outside via the shades moving up, this was very exciting for me!!! I left them up the entire time to see the city lights & the sunlight appear; beautiful window space. The room was clean, not a fan of where the coffee is located, almost didn't even see it. Oh, when I asked management about the coupons that our friend had, she didn't know how they were obtained. Again, this is all just merely feedback to make not just others experiences better, but especially mine. I hope to hear from someone about this fiasco, & that hopefully something will be done to appease me 😂.
• AM

  Andrea Morgan

  4 days ago
  5.0
  The amount of value this hotel offers is outstanding. I had a one night layover in LA so I decided to stay here. I took the free shuttle from the airport, arrived a couple of hours earlier before the check-in time, and they already had one room available, I also had a couple of packages delivered there and The concierge was super nice and had them stored for me. The next day I had a lot of time to kill since I had a night flight, so I went out to do some shopping after checkout, and they kindly stored my luggage until I got back. Once I returned I still had one hour to wait, so I did at their huge lobby, which is also very comfy and has power plugs conveniently placed. After that, I took the free shuttle back to the airport. I know all these services are usually normal in hotels, but it always feels like they want you gone quickly, I never felt like that here, all the staff is super kind and helpful. I'll definitely come back. Thanks! ✨
• AA

  anjyu001

  Oct 1, 2026
  4.0
  bts sofiライブで利用させて頂きました。地理が分からなかったから不安でしたが、結果、次回も泊まりたい。。 ホテルの側の交差点にsofi行きのバスがある事、コンビニもある。空港までもシャトルバスがあり、近い。sofiまでは、歩いてはいけません。バスかurberです。昼間は2000円位、LIVE後は会場裏のurber乗り場？から、一万円位。。ホテル自体は、快適です。ダブル✖️2ベッドで、4人きついです。長旅の疲れは取れないから2人が良いです。2階にlaundry、洗濯4ドル、ドライ4ドルです。部屋の中は、エアコン、TV、Wi-Fi、バスタブ、シャワー、ボディソープ、シャンプー、コンディショナー、トイレ、コーヒーメーカー、紙コップ、コーヒー用のコップ。砂糖、クリーム。小さめな冷蔵庫、 バスタオル、フェイスタオル、ハンドタオル、足マット。セーフティbox.ハンガー6本、、、 今回、前半、後半と同伴者が違いました。 それぞれチェックインしたら良かったんだと思います。それをせずにカードキーを2枚出して貰ったら、エラーになる事数回。１枚は使えたけど、使えない方と両方チェックして欲しく、フロントに預けたら、パスポートを出せ。。いや、今カードキー渡したでしょ、、部屋にあるパスポート取れないでしょと、拙い英語で言っても、取ってこいの一点張り。理不尽な場面でした。そばにいた、初老の方が、一緒に行くからパスポート見せて。と言ってくださり、同行してパスポート見せて、カードキーを頂きました。。友達曰く、普通のホテルでダブルで取って、ラブホテルの様な使い方をする人がいるらしい。。 ホテル側も危ない橋は渡りたく無いから、セキュリティを掛ける。と。。 同行者が別々にチェックインする時は、お互いパスポートを見せると、良いと、今回学習しました。、、 スタジアムには、近いホテルで、バスで10分、降りて10分。そのあたりは、みんな歩いてます。しかし、ハリウッド、リトル東京、サンタモニカ、メンバーも打ち上げしたアガシコプチャンまでは、urberでも40分以上、7000円位は掛かります。観光には向いて無いです。ホテルからsofiまで、一日75ドルのシャトルバスが出てます。高いので使いませんでした。バスの時間も20分に一本。しかし、LIVE当日は行きも遅延して遅れます。早めの移動が良いです。帰りは大渋滞なので、 会場近くでご飯するとか時間ずらしてurberが良いかもです。。 また、泊まらせて頂きます。有難うございました。

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