Aiden Los Angeles Downtown Dragon Gate Inn

Reviews

• NT

  N T

  5 days ago
  5.0
  Had a great stay during the Canada vs South Africa game during the world cup. Close to the train station to access SoFi and to catch a trains all over California. Room was clean spacious and central. Extremely fair pricing. Would return again 100%. Important above and beyond service: I unfortunately forgot an expensive suit jacket in the closet and was boarding a flight back to Canada when I realized it. I called the hotel who had located it and they were very happy to help return it to me. It took a few days as the office manager was busy, but Itzel at the front desk was kindly able to ship it to a US address. I am very appreciative as this was my mistake in forgetting my jacket. 10/10 stars on service. Thank you Itzel!!!!
• BB

  Brittany Barrett

  Jul 4, 2026
  2.0
  I'll start this review off by saying if you're not a Dodger fan then don't book this hotel there's Dodgers everything!! Second the front desk team is trash. I called 8 hours before my arrival to confirm that I would be able to pay for the reservation using my credit card though the hotel was booked under my boyfriend's name mentioning that two guests were staying in the room. I spoke with Desiree she approved she said everything would be fine as long as I could provide identification for the card. Of course when I get there things change and that's no longer the case. Now I must be added to the reservation. Funny one of the workers even called Desiree to confirm that she had agreed that my payment would be allowed. I guess they just wanted to call and scold her in front of customers because that didn't change the outcome. Thankfully booking com is very easy to navigate and they allow you to edit your bookings. If not, I would have been out a to place to stay after traveling from San Diego to Los Angeles on a busy holiday weekend. Now let's get to the rooms I wouldn't say the pictures online look the same as in person. The beds are not queens. They are large twins. And one matttess slanted to the side and was extremely hard to lay on. The bathrooms are much smaller than pictured online and the shower has half a door which causes a large mess of water on the floor. Now, Looking out my window I had a great view of a cement wall. The only positive about this hotel is the location. Its located in Chinatown. I will not be revisitng this location anytime soon, not because of the room quality, but because of how I was basically called a liar in the front Lobby with other guests watching. How embarrassing Best Western. Your employees should do more to be more helpful.
• DS

  Deivis de jesus Silva

  Jun 16, 2026
  5.0
  Exelente servicio las recepcionistas hablan español, inglés una super limpieza en los cuartos todo nuevo super recomendado mi mujer y yo satisfechos mil gracias
• BA

  Benito aragon

  Jun 12, 2026
  1.0
  Trash, service was absolutely horrendous. Do not waste your money. Stinks like urine and feces. Me and my son drove from Phoenix to Los Angeles and my license was stolen. I have the DMV app with my license on it and she refused to let us use it to check in even though room was already paid for. We had to find a room last minute and ended up paying way more. Because she could not understand that it was not a picture of my license. It is an actual ID.
• CG

  Charles Gall

  Jun 6, 2026
  3.0
  Call me old fashioned but if I'm paying $225/night for a hotel room I expect 2-ply toilet paper! That was one example of the bare minimum, nickel and dime experience we had at the Aiden. Pros were the location (walking distance from Union Station and lots of DTLA attractions) and the caring staff (Erica was wonderful). Cons were almost everything else - 1 ply toilet paper, TINY bathroom with a half shower door (messy and cold!), uncomfortable bed, no microwave in room, missing tv remote, loud courtyard with amplified music in the middle of the rooms, no free breakfast or parking, being nickel and dimed for every little thing, not being recognized as an elite rewards member and then pulling teeth to get any benefits. This hotel served our purpose of visiting DTLA without a car but I'd not likely stay here again. The pictures are misleading...definitely a lipstick on a pig experience.

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