Staybridge Suites Long Beach Airport by IHG

Reviews

• LL

  LARZ

  3 days ago
  1.0
  Very poor service. Our room was not serviced after many requests. Items were not refilled or replaced ie. towels, hand wash, tissues etc. we could not use the kitchen as the tap was broken in our room after being told it was going to be fixed within the 10 days we were staying there. Breakfast service solely was based around one worker. If this lovely lady wasn’t working, the lines everywhere were backed up, items were depleted, surfaces were left dirty and bins over stacked. Funnily enough the best service we received was when we checked out.
• DH

  Daarina Huerta

  May 2, 2026
  5.0
  I rarely write reviews but Sasha at the front desk was so kind to me and my family so I had to this time. At a time when customer service is ever evolving his kindness, helpfulness and professionalism was so appreciated. I would definitely recommend this hotel. Thank you again!
• D2

  Dud 2000

  Apr 23, 2026
  2.0
  I stayed here for two weeks Mar-Apr 2026. I would not recommend this hotel and will not stay here again. Overall, the hotel is no better than any other neighboring hotel, same price or more than most others, and there are too many negatives to recommend the hotel in a positive way. Best to pass on this place; it is not competitive for the area. The hotel is nice and the main facilities are clean, but they only clean your rooms once every 5 days; if the 5th day lands on a weekend they wait until Monday. The cleaning staff and reception desk employees are friendly, but the manager is shady and passive aggressive. I stayed under a government reservation and was charged $30/day for taxes and it took my entire stay fighting with the manager before he agreed to remove the taxes despite me showing multiple documents to prove I was there for work. After they removed the taxes, they added a parking fee for $30/day; what a coincidence that it was the exact same amount as the taxes they fought hard not to remove.
• JD

  Jvs Deals

  Apr 23, 2026
  5.0
  Had an excellent stay at Staybridge Suites Long Beach Airport, and Diana made it even better. Her customer service was outstanding, friendly, professional, and went above and beyond to help. Really appreciate the great experience she provided!
• LM

  Lisa McDaniel-James

  Apr 16, 2026
  3.0
  So hotels aren't telling the hotel guest that if you want your dirty towels and trash taken from the room to place the items outside in the hallway near the door to your room. The hotel claimed to offer room service. So when I called the front desk the hotel rep answers, I ask for a menu and or number to order food and he gives me a number to call. I call the number and I'm talking back to the front desk. So I explain to the other person what just happened and she says oh, we don't have room service. The flyer that was on the elevator is to the hotel next to us. You'll have to go over there to get food. I'm thinking why are they advertising for the hotel next door. That just for our hopes up thinking we can order food to our room. Now the location is great if you flew into town for a business meeting. The early morning complimentary breakfast isn't too bad. The pool isn't heated. The laundry room will cost and you need to bring your own laundry soap. Bring your own towels because you will wait over a hour if your needing clean towels. At least in the evening because staff is limited. Rooms are nice and clean except for the sheets. Happy travels

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