Holiday Inn Express La Mesa Near SDSU by IHG

Reviews

• DG

  Denis Iakovlev (Lion Glock)

  Sep 22, 2026
  1.0
  The worst holiday in hotel that I've stayed so far. Stains of blood on your bed sheets rusted imprints on everything. They only got one laundry machine working. They charge extra $20 for the parking spot. They provide the worst breakfast I had so far with Holiday inns. The quality of this holiday is just like it's a motel, not a hotel. This hotel got first place for the worst Holiday inn hotel.
• NM

  nicholas monfredo

  Sep 19, 2026
  5.0
  Having an outstanding staying at the holiday inn La mesa ! The service is phenomenal and the front desk are all great especially Miguel. Very helpful the housekeeping is definitely 5 stars and the amenities are endless especially the grills by the pool. All around great place to stay
• SA

  Sarah Atmar

  Sep 18, 2026
  4.0
  We had to stay here for a period of many weeks due to our house undergoing renovations. The service was absolutely fantastic and very quick to move. Every request was fulfilled and both room service, the food workers, and the front desk were all very kind. Steven, a front desk worker, was particularly a highlight of the crew. He was extremely helpful and kind, and helped all of our requests happen.
• YA

  Yasaman Amirkamvar

  Sep 14, 2026
  1.0
  I’m extremely disappointed and frustrated with our experience at the Holiday Inn in La Mesa, San Diego. Our university arranged for us to stay here for three weeks while we are completing a healthcare rotation. We leave the hotel around 7 AM every morning and usually don’t return until around 6 PM after a long and exhausting day. At the very least, we expected to have a quiet and clean room where we could get enough sleep. Unfortunately, the room we were given is on the ground floor, facing the parking lot, and our wall is directly next to the hotel kitchen. Every morning around 4–5 AM, the kitchen staff begins preparing breakfast, and there is so much noise that it wakes us up and makes it almost impossible to go back to sleep. We are losing almost two hours of sleep every morning, which is especially difficult when we have to work in healthcare all day. On top of that, there is a light fixture between the two beds that constantly makes a clicking/ticking noise when it is turned off, making it even harder to sleep. We have spoken to the front desk multiple times and asked to change rooms. We were told that they would try to move us on Monday, and if not Monday, then definitely Tuesday. Today, when we followed up again, we were suddenly told that we could not change rooms unless we were available around 11 AM. We explained that this is impossible because we are at our rotation from approximately 8 AM to 5 PM. We even said that we would be completely willing to pack and move everything ourselves when we return around 6 PM, but they were not willing to accommodate us. We brought enough belongings for a three-week stay, so packing everything in the morning, checking out, and somehow dealing with all of our belongings during a full workday is simply not realistic. To make things worse, yesterday we specifically requested that our room be cleaned. We came back around 6 PM, exhausted after working all day, and found that the room had not been cleaned at all, even though we had asked for it. What is most frustrating is that we are not asking for anything unreasonable. We simply need a room where we can sleep at night, basic housekeeping when requested, and some reasonable flexibility in changing rooms considering our work schedule. We have explained several times that we are healthcare students here through our university and that we cannot just leave our clinical rotation in the middle of the day to change hotel rooms. This entire situation feels very unfair. When someone is staying at a hotel for three weeks, especially while working long days in healthcare, being able to sleep should be the bare minimum. Instead of trying to help us find a reasonable solution, we have had to repeatedly explain the same situation to different people at the front desk and still have no solution. We are exhausted, frustrated, and very disappointed with how this has been handled. Yes, definitely add that because it makes the interaction sound even more frustrating and inconsistent. I’d put this near the end: What made the situation even more frustrating was our interaction with one of the front desk employees. Unfortunately, I did not get his name. When we asked if we could speak with a manager, he first told us that the manager was not there. When we continued trying to explain the situation and asked again about speaking with a manager, he then told us, “I’m the manager.” This was extremely confusing and made us feel like our concerns were not being taken seriously. He was also the person who told us that they could not accommodate our room change outside of their specific daytime hours, even after we explained multiple times that we are at our healthcare rotation during those hours and physically cannot be at the hotel. The whole interaction felt dismissive and unhelpful, especially after we had already been told by other staff members that they would help us change rooms.
• JE

  Jenn E

  Sep 10, 2026
  1.0
  I was highly disappointed with the customer service I received from this hotel. Yesterday, the power went out in our area, so I began looking for a dog-friendly hotel where I could stay for the night. This hotel had high reviews and advertised itself as dog-friendly, so I called hoping to book a room. Unfortunately, the experience was disappointing from the start. The receptionist spoke so quietly that I could barely hear her, almost as if she were whispering into the phone. When I asked about the nightly rate and tried to book a room, she repeatedly encouraged me to book online because I could supposedly get a better deal. The whole reason I was calling was because we were experiencing a power outage, and my internet connection was extremely slow. I was genuinely trying to give this hotel my business and simply needed some assistance making a reservation over the phone. What bothered me most was the lack of willingness to help. In a situation like this, a little compassion and basic customer service would have gone a long way. Instead, I was left feeling like helping me book a room was an inconvenience. If a guest is calling ready to pay for a room, especially during a power outage, I don't think asking for basic assistance with a reservation is unreasonable. Unfortunately, this experience completely changed my impression of this hotel and I chose not to stay here.

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