Holiday Inn Express & Suites Jackson by IHG

Reviews

• NK

  Nirmallya Kundu

  May 12, 2026
  1.0
  Avoid this hotel at any cost specially if you are traveling with family.
• GP

  Grant Perry

  May 12, 2026
  1.0
  Customer service was terrible. Was treated so poorly and so was all my wedding guests. I would not recommend! i brought them about 20 guest from my wedding just for the manger to be terrible to them and to me. They say check in time is 3 but would not allow anyone to check in until 4!!!!
• HH

  Heather Hoff

  Apr 12, 2026
  1.0
  The room was clean but that’s about all I have nice to say about this place. When you’re traveling and you have a long day and you arrive at a place, you just want a few comforts. No one wants to drink out of plastic-wrapped plastic cups. Can you please look for a slightly more sustainable option. Glass is great, but even paper works. The pool was drained, and the hot tub was empty. The room was noisy, right next to the mechanical equipment room, and although the hotel did not seem to be that full, there were definitely people above us stomping around for three days in a row. Can you please consider where are you place people in room so that they are not in the most obnoxious places if there are other ones available? So sorry that we used booking.com And that apparently means that no flexibility is afforded later. We just wanted to switch from two beds to one larger one. We are both tall and had to sleep separately. Hot water was lost in the middle of the shower, after completely soaping up. It came back after about four minutes, but this was unpleasant to say the least. And worst of all, the situation with the curtains was the last straw and caused me to go into a meltdown. The blackout curtains only have a track that goes across a quarter of each window on the edge. They don’t actually close. What in the world happened to make anyone think this would be OK. Our room backed up to the pool and back patio where lights were blasting into our room and not only could we not have darkness when we’re sleeping, but there was no privacy. Luckily, I happened to have a binder clip on my chips, otherwise, I would’ve completely lost it. I cannot, and should not have to sleep in daylight. The pancake maker was also broken. We did have breakfast one of the three days, it was decent. Thank you for having paper plates for breakfast.
• JJ

  Jason

  Mar 26, 2026
  3.0
  Getting a little run down.
• ML

  Marty L

  Mar 15, 2026
  4.0
  I was put on the parking lot side this time and it was too light for me. I told them and they made everything better in the end

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