Aristocrat Hotel, BW Signature Collection

Reviews

• CC

  Colin Carney

  4 days ago
  1.0
  This hotel does not have an attendant working the front desk at checkout times. If like me you need a receipt to process payment reimbursement from your company, there is nobody there to provide you with a receipt. There is no online portal to download a receipt. When I call the hotel since then, nobody answers or replies to my voicemails. When I email the hotel, nobody answers. Overall, if you need any kind of customer service at all during or after your stay, I recommend choosing a different hotel. Update: I’ll edit my review to say that this establishment took the time to reply to my review but STILL has not taken the time to reply to any of my messages requesting a receipt from my stay. Hopefully they see this message and will provide some customer service.
• BT

  Blake Tucker

  Jun 30, 2026
  1.0
  Receptionist wasn't always present, but sometimes was at a '"virtual terminal" which was basically a Zoom screen in the lobby. They couldn't therefore get my jacket from the lost and found, nor offer a toothbrush when another guest needed one. When I asked the only other staff person in the hotel (a breakfast attendant) for help, their response was "No." The bed had a permanent dent in it from people sleeping in the same spot. That made it very uncomfortable. The breakfast is really bad. Everything was Cisco microwaved, including the eggs which were shaped like tortillas. The toaster didn't work, and there was no butter. My stay was a very bad experience and prices were marked up by 200+% because of the World Cup. Do you best to stay elsewhere, unless this is under $100.
• MM

  Mark McDonald

  Jun 27, 2026
  2.0
  Medicore, over-priced (even with Expedia discount), and disappointing. Front desk staff provided no information about hotel at check-in (wifi, breakfast, room location, check-out time) and even tried to send me the "door code" by email. This is not an independent hotel but a Best Western and no longer uses key cards. She struggled to find a pen and paper when I insisted she write it down. The room has no written hotel information--only a placard with a QR code that, when scanned, takes you to a pdf with no useful information, not even check-out time. There are also no glasses in the room--only paper cups. We drank our wine out of them. Disgusting. The room is not sound-proofed on any side, letting in horrible noise starting at 7:00 AM from slamming doors, maid carts, and cries of "Housekeeping!" coming from the hall. From upstairs, stomping feet could be heard all night. Breakfast has horrible bitter coffee and no actual milk. Worst part was at check-out there was no one staffing the desk. We we "greeted" by an Indian man from overseas speaking to us through an ATM-like screen with an AI-generated background resembling the rear of the front desk area. What on earth has happened?
• KH

  Kimberly Huddleston

  Jun 20, 2026
  1.0
  Super expensive for a "signature collection" best western that's just a best western that's fake clean with decor?? And then to extend a night would be 500 more dollars (we didn't ask bc we liked the hotel's amenities but rather just wanted more time exploring the area). But cleaning service hadn't come when promised they would and there's nothing that makes this "suite" a "suite" aside from a king bed. There is also no one manning the front desk once the sun sets but they're in the cafe area watching tv. The room's phone didn't work when I tried using it to call the front desk for new sheets (our pillows had very noticeable stains). And all in all, nothing felt luxe or nice or even really separated this from a run down motel aside from having the pub and fun stuff next door? The complimentary breakfast was edible at most, makes sense it being free. Truly the only thing going for this BW is Cameron's pub and stuff next door and the location overall.
• DK

  Dennis Kupchenko

  Jun 14, 2026
  1.0
  Absolutely unacceptable. I pulled back the sheets and found hairs throughout the bed. After removing the bedding, I discovered the mattress was covered in what appeared to be urine stains, blood stains, and a large diarrhea stain. Housekeeping had clearly seen this. Instead of replacing the mattress, they simply covered it and rented the room anyway. The hotel had no other rooms available, and there were no nearby hotels accepting reservations that late, leaving me with no choice but to stay or sleep in my car. Their solution was to put two undersized twin mattress protectors on a queen mattress and call it fixed. The stains were so severe that I flipped the mattress over, only to find more staining on the other side. This wasn't an accident. This was a conscious decision to rent a room with a mattress that should have been thrown away. I woke up feeling sick. Disgusting.

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