Holiday Inn Express & Suites Fresno South by IHG

Reviews

• EI

  Eva Ibarra

  4 days ago
  4.0
  I am writing to express my disappointment regarding the customer service I received during my recent stay at the Holiday Inn South Fresno, California. When I made my reservation, I was unaware that it had been booked through a third-party company that presented itself as Holiday Inn. I needed to change my reservation from a one-bedroom room to a two-bedroom room. When I contacted the hotel for assistance, I spoke with an employee named Nina. Unfortunately, Nina repeatedly told me there was nothing she could do and insisted I contact the third-party booking company. I explained that I had already spoken with the third party, and they told me that any room changes had to be handled directly by the hotel. Despite my explaining that I was being sent back and forth between the hotel and the booking company, Nina refused to assist me or offer any alternative solutions. Frustrated, I went to the hotel in person, where I was helped by another employee, Sanmeen. His customer service was outstanding. He listened to my situation, assured me he would do his best to help, and was able to find a solution by switching us to a room that met our needs. He was courteous, professional, and genuinely cared about resolving the issue. The difference between these two experiences was remarkable. While Sanmeen demonstrated the level of service I expect from Holiday Inn, Nina showed no willingness to help or even attempt to find a solution. If Sanmeen was able to resolve the issue, it is difficult to understand why Nina refused to make any effort. I hope this feedback is taken seriously. Employees who interact with guests represent your brand, and customer service should include a willingness to listen, communicate, and try to help rather than simply redirecting guests without offering assistance. I would like this complaint to be reviewed, and I also hope Sanmeen receives the recognition he deserves for providing exceptional customer service and turning an otherwise frustrating experience into a positive one. Thank you for your time and attention. Mrs. Ibarra
• JG

  Jaime Cadenas Gomez

  Jun 21, 2026
  5.0
  Great place to spend the night and get some rest, the bed was comfortable and staff was friendly. The parking lot felt safe and was being monitored. Breakfast was good too.
• GF

  Greg French

  Apr 20, 2026
  3.0
  If you like fast food, this IS YOUR hotel of choice! Dennys is the nearest "restaurant". Check in TAKES FOREVER!!! Rooms are nice. Typical 18" square pillows.
• JE

  Jose Esquivias

  Mar 25, 2026
  5.0
  Clean spacious rooms, plenty of truck parking. Of course there’s some freeway noise as expected but nothing too crazy. Breakfast has plenty of options . Will stay here again
• LG

  Liz Marshall - Marshall Home Group

  Feb 12, 2026
  5.0
  Very convienent location, with close by food, wonderful selection on breakfast, clean and cozy. With plenty space for parking.

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