Holiday Inn Express & Suites Fresno (River Park) Hwy 41 by IHG

Reviews

• KS

  Kevin Schumacher

  5 days ago
  4.0
  I stay at Holiday Inns quite often for both work and personal travel, and this is the first property where I've experienced this number of issues. Cassandra at the front desk was excellent and appeared to be the only employee on site during much of my stay. She was friendly, professional, and resolved every issue I encountered. Unfortunately, there were several problems. The air conditioning in my first room did not work, the room smelled musty, and it was uncomfortably warm. I was moved to a different room, which helped. There were no towels available at the pool, my key card would not work for the fitness center, and there were no sheets or blankets provided for the sleeper sofa. Cassandra promptly addressed each of these issues, but it required multiple trips to the front desk throughout my stay. While I appreciate her outstanding customer service, the number of problems I encountered took away from what would otherwise have been a much better experience.
• HS

  Hanul Song

  Jun 19, 2026
  5.0
  We ended up staying here unexpectedly after our original hotel reservation was cancelled due to overbooking. Even though it was not part of our original plan, the front desk staff at Holiday Inn was very nice, accommodating, and helpful during check-in, which we really appreciated after a stressful travel day. We stayed in a king bed room, and the room was clean and comfortable enough for the night. Overall, we appreciated the friendly service and clean room, especially given the last-minute situation.
• NA

  Nichole Alvarez

  Jun 2, 2026
  1.0
  To Whom It May Concern, I am writing to formally express my extreme disappointment regarding my recent stay at your Holiday Inn Express. The experience was unacceptable from beginning to end and left me feeling ignored, disrespected, and unsafe. First, despite my need for accessible accommodations, I was not provided with a disability-accessible room. Upon checking into my room, I discovered blood on the bed sheets, which immediately raised concerns about cleanliness and sanitation. Additionally, basic room amenities such as tissues and other expected supplies were missing. Throughout my stay, I found the regular staff to be rude, dismissive, and unwilling to accommodate reasonable requests. Most concerning was my interaction with the manager, Rosa, who demonstrated a complete lack of compassion and professionalism. The situation escalated when the power went out at the hotel. I was stranded on the second floor in complete darkness with no elevator access, no assistance available, no one answering the phones, and no staff present at the front desk. As a result, I was forced to ask strangers for help carrying my belongings downstairs. This was not only inconvenient but also a serious safety concern, especially given my disability needs. When I requested a refund due to the numerous issues and safety concerns, Rosa was rude, dismissive, and refused any compensation. When I asked for the corporate headquarters phone number, she laughed and stated, “1-800-Holiday.” I found this response incredibly unprofessional and disrespectful. I cannot understand how someone who displays such little professionalism and concern for guests is serving in a management position. According to Rosa, she is the only manager at the hotel, which makes this experience even more troubling. As a paying guest, I expected basic cleanliness, accessibility, safety, and respectful customer service. Instead, I was treated as though I was an inconvenience and that my concerns did not matter. I have never been treated so poorly by a hotel staff. I am requesting that this complaint be reviewed by corporate leadership and that appropriate action be taken regarding the conditions and customer service issues described above. I would also appreciate a response regarding my request for compensation given the significant problems I encountered during my stay. Due to this experience, I no longer plan to stay at Holiday Inn Express properties and will be sharing my experience with others. No guest should be treated in the manner that I was.
• BD

  Britney D.

  May 19, 2026
  5.0
  We stayed here for a work trip and visiting family. Absolutely lovely. Fantastic rooms, fantastic staff. It’s in the nicer side of town near the River Park Shopping Mall, the hospitality is fantastic here- there’s even complementary toiletries provided if you forget anything at home. The complimentary hot breakfast was a cherry on top (it was actually delicious)! Thank you for the wonderful stay! We’re definitely looking forward to returning on our next work trip! Highly recommend staying here if you’re in town for work, visiting, or even going to Yosemite nearby.
• JT

  Jeff Tiona

  May 10, 2026
  2.0
  If a lot of food is important to you then this is your place. If having an A/C that works well and is quiet, a clean shower, a decent TV, an exhaust fan in the bath that works and something comfortable to sit on in the "so- called suite" is important to you then I would avoid this hotel. In the future we will just skip HI if we can.

Frequently Asked Questions About Holiday Inn Express & Suites Fresno (River Park) Hwy 41 by IHG