Holiday Inn Express & Suites Fremont - Milpitas Central by IHG

Reviews

• RC

  Ricardo Ceren

  Jun 1, 2020
  1.0
  No bueno. Mucho cuidado cuando uses tu tarjeta de crédito. Verifica con tu banco. Xqe a mi me cobraron $1,100.92 sin mi autorización. Lo bueno qe llamé al banco lo más pronto. Son unos ladrones. Mucho cuidado. Chequea con tu banco lo más pronto posible si usas tu tarjeta
• CS

  Clayton Stratton

  Jan 24, 2019
  4.0
  A nice hotel, but needs to be much greater for the nightly asking price. I understand it is the bay area, and everything is very expensive, but with other area hotels asking similar prices, IHG should be working to differentiate themselves. I stayed 3 nights and found accommodations very similar to many Choice Hotel properties. Common areas were clean and well appointed. Signs indicated ongoing renovations but other than a work area in the back lot, I was hard pressed to find any inconveniences due to construction. The room was spacious and comfortable, with plenty of areas for my luggage and work items. The window in my room (415) directly faced the freeway, so there was a bit of traffic noise during rush hour. Accommodations were comfortable and well maintained. The only issue I had was the shower drained very slowly, to the point I would be standing in ankle deep water by the end of my shower. I brought this up to the front desk the next morning and was told it would be looked into. Unfortunately, the shower still drained slowly the rest of my stay, and no one followed up with me on my issue. Staff are polite, but do not go above, and unlike other IHG properties, don't welcome guests back when they return for the evening. It's little touches like this that are missing everywhere, such as calling up to the room to verify food delivery or other guests, which I've seen in every other Holiday property I've stayed at. Internet speeds and signal strength were also disappointing, my work session with my company's web portal was constantly interrupted and required me to re-login several times. Doing anything entertaining like watching videos or streaming music was completely out of the question. Check in and check out was a breeze, and the hotel is very close to a major shopping center, with many major stores and just about any chain eatery you could be craving. All in all, fairly standard, but it seems like they hide behind the prevailing area price point. Not the worst HIE I've stayed at, but also not the best, especially considering I can get a better stay for less elsewhere. If they either lowered their prices, or started offering more competitive accommodations, they would likely see more business.
• SJ

  Scott Johnson

  Dec 28, 2017
  5.0
  While staying at this hotel, I asked the young lady at the front desk if they had any HDMI cables for guest use. Shift Manager Carlos Donald overheard my request and informed me that at this time the hotel does not have any. He then reached into his backpack and pulled out his personal HDMI cable, handed it to me and told me to use it tonight and return it to the front desk in the morning. While this might look like just another hotel, the staff here, lead by Carlos, go above and beyond in customer service. Thank you, Carlos. Scott Johnson
• ND

  Nandeep Devendra

  Nov 26, 2016
  4.0
  Bad vegetarian food
• PB

  Paul Brewer

  Aug 13, 2016
  5.0
  Bit noisy on the freeway side but the staff are friendly and it was clean.

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