Best Western Plus Garden Court Inn

Reviews

• CH

  Cathleen Hylton

  4 days ago
  1.0
  We have stayed here many times and have always enjoyed it. The property this time was a mess, dirty hallways, overflowing external trashcans, cigarette buts all over the rooms patio area. People smoking cigarette and marijuana too close to the buildings against health codes. There are now residents who live there for extended period of time that don't seem to take care of the place and the staff did not care, they lied to me about manager hours and could not come up with a valid answer as to who all the residents are. I finally called corporate to let them know how bad it is. As of now, I've waited 3 days to speak to the manager.
• DC

  Denise Cobb

  Jun 30, 2026
  1.0
  I’ve stayed at this property before and I expected GREAT things just as last time. Upon checking in, I noticed that the floors were dirty, so I asked to have maid service come in and clean the floors before I returned. They did that. The next day I woke up, went to the restroom and there was a roach crawling on the wall. I didn’t choose to say anything. I figured that could happen time to time. Especially staying in a hotel so I’ll let it go. The next day I planned to take the kids out to the pool and I did. We got a room that was poolside so they were really excited about that. To my surprise after my six month old and my eight year-old already in the pool, I noticed there were some debris in the pool. I went over to check it out while looking for a pool towels because there were no towels at the pool. I noticed there was literally a DEAD RAT in the pool. I walked to guest services immediately. I was especially scared because of the RANDA virus outbreak that had taken place in Oakland and they said that the virus derived from rats. Guest services came out to inspect immediately. They saw the rat there. They took pictures and then the woman who I am assuming is the assistant manager. Her name is Geo. She came and took the pool net and removed the rat. I asked her what was she going to do about that? She said that she wasn’t sure that she was going to contact the hotel manager. I said per CDC headlines. I’m pretty sure that pool needs to be closed and drained or something. She said she wasn’t sure and will check with the manager to see what needed to be done. I then requested towels to be brought to the room so that we could immediately shower and I could take the kids to do something else for the day. I didn’t sent my son to the front desk after about 45 minutes to see what was happening with the towels. Geo’s response was that they were coming. I waited another 30 minutes and I went to the front desk myself. I said hey after having a whole rat in the pool, a roach on the wall, you mean to tell me we can’t get towels? She apologized and gave me towels on the spot. I come back to the room and my kids are just looking out of the glass sliding door, and to my dismay family after family continues to visit the pool all day! I talked to Geo along with another front desk clerk in the evening. I sent the manager an email. I asked both of them. What were they going to do about the pool and the concerned about everyone’s health? They said the manager would email me back he never did. I’ll let Geo know that I needed compensation for this stay. She said all I can do was offer you to switch rooms. I said how will switching rooms help with the fact that there was a dead rat in the pool? That was the reason why we came here to be close to all of the things to do in the area and allow the kids to have a good time in the pool. To make matters worse I woke up the next morning, and there was another roach on the wall in the bathroom. I still have not heard from the hotel manager. He has still not answered my email. There was no compensation given, and I have no idea what happened to all of those people who were in and out of the pool. Please do not stay here! It is their job to keep their patrons safe and healthy. They did absolutely nothing. I considered if it was my duty to let the people know in the pool that weekend hey there was a dead rat here and they didn’t do anything. But I had to make peace with alerting the ones responsible for the facility. Who did absolutely nothing. Pictures are attached.
• MK

  michelle kim

  Jun 29, 2026
  1.0
  Check in was very slow and unprofessional. I stood at the counter for few minutes before they were done talking to themselves before being acknowledged. I saw at least two homeless people parked at the property and few wondering around in parking lot. As I was parking, cops came and arrested two ladies that was parked next to my car. 10 minutes after checking in, housekeeping opened my door without knocking. She left the door open and left after she heard me in the room. I will NEVER... come back.
• FP

  Felicia Pulice

  Jun 19, 2026
  1.0
  My first room was so bad I had to go to the front desk and ask for a new room. Both of the rooms had a weird smell when I entered. The first rooms toilet had some fecal matter on the toilet seat and in the crack of the seat and the lid. The seat was left up like they cleaned under the seat but never the actual seat and didn’t clean it thoroughly. The sliding glass door to the balcony didn’t lock and since I was by myself I did not feel safe staying in that room with any unlocked door let alone one that has access to the outside. The front desk did give me a new room but that one had lots of ants all around the bathroom sink area and the furniture was banged up. Between both rooms I just felt like I couldn’t relax and be comfortable. The AC also did not work in either room and the halls to the rooms had random trash that was there for the 2 days I was there like the halls weren’t vacuumed even though they had trash on it (just again speaks to the lack of cleanliness). Overall I would not stay here again and I recommend you don’t waste your time or money either.
• GC

  Guy Chesrown

  Jun 13, 2026
  3.0
  This used to be one of our family's go to places. Nice location. Great pool. However they have become a hot spot for unhoused people. It is fine for a construction worker. I would definitely not feel comfortable with my wife and kids being here without me present.