Best Western Plus Northwoods Inn

Reviews

• LK

  liubov koltsova

  2 days ago
  1.0
  If you are traveling with a small child, I strongly recommend not booking this hotel. We booked and fully paid for our room several days before the trip. At the time of booking, we requested a crib for our two-month-old baby, because having a safe place for him to sleep was essential for us. The hotel did not respond to our request for several days. Then, about one hour before our expected check-in time, while we were already on the road from Seattle with our two-month-old baby, they finally told us that they could not provide a crib. Their solution was to suggest that we go to Walmart and buy one ourselves if we needed it. We called the hotel, explained the situation, and asked them to cancel the reservation and refund us because they had informed us at the very last minute. They refused and simply referred to their policy. As a result, we had to find another hotel while we were already on the road with a two-month-old baby. The main problem is not simply that they could not provide a crib. The problem is that they received our request several days earlier and did not tell us that they could not fulfill it at all. If they had told us in advance, we would have simply booked another hotel. Even the General Manager, Brittany Jenkins, took several days to respond to our complaint. In my opinion, this says a lot about the level of customer service and hospitality at this hotel.
• SL

  Sarah Lynn

  Aug 8, 2026
  2.0
  Don’t do it! I paid $330 for a standard king room. It was clean, but the smell of cleaning product was so strong. The walls are incredibly thin, and we were woken up multiple times throughout the night. For over $300, that should absolutely not happen. The continental breakfast was in a pretty location, but a motel room with no additional amenities and thin walls should not cost over $300.
• TM

  Theodore M

  Aug 5, 2026
  1.0
  My wife and two young boys arrived at 3:45pm for our reservation. We were told the room wasn’t ready and to come back at 4pm. We came back at 4:30pm and the front desk girl Laylei checked us in. But THEN she told us the room still wasn’t ready and we would have to wait in the parking lot. She told us she would text us when the room was ready. 3 hours later and still NOTHING!!! we left and got another room elsewhere. Never heard anything from them. They obviously knew that people would leave after a while. These people are running some sort of scam. DO NOT WASTE YOUR TIME ON THEM.
• SJ

  Samaneh Jafarzadeh

  Aug 2, 2026
  1.0
  Location was great, definitely under staffed. There were only two hardworking staff serving breakfast very nice and polite but definitely needed more help. The rooms are super old the sheets and towels were worn out. Called front desk and ask for towels and were told they are busy and I need to go down to get the towels once went down saw two ladies sitting there and they didn't seem to be busy. I definitely would not go there.
• JW

  Jennifer Wilson

  Jul 26, 2026
  2.0
  These are my kid’s feet after walking around INSIDE the room. Washed them and 5 min later they were black again and again. So dirty. The beds were ok. The bathroom was decent. Only 3 towels for the 4 of us, which normally we manage with but having to wash everyone’s feet multiple times we decided to ask for one more towel after dinner. They ran out - they could only offer us bath mat/floor towel. This place is so overpriced, but we had no other choice as we booked last minute.

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