Holiday Inn Express & Suites Ontario - Chino Hills by IHG

Reviews

• KS

  Katelynn Situ

  3 days ago
  5.0
  Shoutout to Jayden at the front desk, genuine smile and attitude made my morning. Despite the busy morning, he helped me print out documents and is the reason why I could do my best on my test. Made this Holiday Inn Express feel like a core part of the Chino Hills community.
• RO

  Raul Ovalle

  May 12, 2026
  5.0
  Love that place
• DR

  Daniel Rodriguez

  May 11, 2026
  1.0
  Stayed May 9th - 10th 2026. Check in was easy and awesome. Went to the room and got ready for an event i was attending. Upon exiting and checking my room door locked properly, I found the door would not lock. I called front desk and they told me no body was available to fix it at the moment. We were already running late to our event so we left. Upon returning, they moved us to a different room at 1AM due to "room door was not fixed" luckily nobody entered our unlocked room while we were out but, very unacceptable and uncomfortable to know our belongings were at risk.
• EN

  Erika Nolte

  Apr 30, 2026
  5.0
  The staff at this hotel really go above and beyond! Jadon was an absolute joy to interact with, and he helped me plan my day based on his local knowledge. Hotel is clean and the amenities are great. Would absolutely return here!
• FF

  Fernando

  Apr 8, 2026
  2.0
  I stayed here for a couple of days this week and my partner and I unfortunately had a disappointing experience. The first issue was the room. The bathroom ventilation fan wasn’t working properly, so odors would just stay in the bathroom. I reported it, but it wasn’t resolved for over a day, which made it uncomfortable to use. The bigger concern was still to come… something that happened early in the morning (around 7:30 am). My partner and I received a call directly to our room from someone claiming to be the general manager. The caller knew my spouse’s full name and our room number and tried to get our credit card information. Just very unsettling. I then asked to speak with a manager, after a delay, and when I finally spoke with her, I didn’t feel the situation was taken seriously. My honest concerns were just badly dismissed and my request for compensation was called “silly.” Overall, between the unresolved room issue, the phone call, and how everything was handled, this was not a good experience at all. The situation with the call in particular is very concerning, especially considering guest safety and how our private information is being handled.

Frequently Asked Questions About Holiday Inn Express & Suites Ontario - Chino Hills by IHG