SureStay by Best Western Castro Valley

Reviews

• KR

  kimmie ridley

  Oct 6, 2026
  5.0
  The staff is great. Nicki, head of house keeping, is absolutely amazing! She is Very friendly and helpful when she is there. The rooms are nice and clean, and the on the go breakfast is a perfect start to the day!
• HH

  Hopedreamer

  Aug 9, 2026
  1.0
  Smokers everywhere. You can find cigarettes butts on the concrete where ever you walk in the property. We could smell the smoke coming from the outside. Lobby office has the cigarette odor.
• RJ

  Rayshannan Jackson

  Jul 15, 2026
  3.0
  It’s ok not the best but definitely not the worst
• CV

  Carmen V

  Jul 12, 2026
  5.0
  I had a last minute concert trip and I only needed the room 8am through 12am— of course that’s odd timing for hotel check in/out. I called a day prior and front desk staff Les (the GOAT btw) absolutely went above and beyond to help— advised me to book a day earlier and would switch my reservation to secure the room at 8am (since check in is 11am). As promised, we arrived and got our room immediately and had GOOD rest while blasting the AC on that hot day. Hotel is located in a safe area and has a plaza nearby with a supermarket and food across the street. There’s a lot of available parking included with the room. Yes the rooms are a lil outdated but it was 10/10 CLEAN!!! but for the price, location and great service, I loved it!
• BG

  belen gutierrez

  Jul 2, 2026
  1.0
  I used to liked this place but i found some roaches and thats nasty,they have to find a solution because i stayed like 5 times and i saw the roaches And i also found the rats trap in my room.

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