Holiday Inn Carlsbad - San Diego by IHG

Reviews

• LF

  Lin Furusho

  Sep 23, 2026
  5.0
  Just what we needed. I loved the treetop view in our room. Super friendly desk staff.
• EE

  E.L.

  Sep 9, 2026
  5.0
  We recently stayed two nights at the Holiday Inn Carlsbad while following our granddaughter and her soccer team. The team was staying at the connected Staybridge Suites, which was full, so we called the Holiday Inn. That turned out to be a great decision. Todd took our reservation and went above and beyond. He found us a room, honored my corporate rate, put us on the top floor near the elevator, and assured me everything would be taken care of. He delivered. The Holiday Inn was immaculate. Clean floors, spotless bathrooms, comfortable beds, well maintained furniture, and everything working exactly as it should. Honestly, you would have thought you were staying at a four star or four and a half star property. The Holiday Inn and Staybridge Suites are sister IHG properties connected by a courtyard, which made the contrast between the two impossible to miss. The Staybridge fell short during our visit. There was no ice, the elevator was out of order, the common areas were extremely hot and humid, and there were significant complaints from guests, particularly those having to use the stairs. Our Holiday Inn experience was just the opposite. Clean, cool, comfortable, organized, and well managed. The breakfast was excellent for a hotel buffet, with a beautiful patio setting, plenty of food, great fruit, and attentive service. Caussi was extremely helpful when we first called, and Brittany was another staff member who seemed to work between both properties and was consistently helpful. Daniel also deserves an honorable mention. He handled our checkout with the same professionalism and genuine customer service Todd showed us at check in. Friendly, attentive, and always with a smile. Two sister hotels, connected by one courtyard, yet two completely different experiences. The Holiday Inn was stellar. Five stars. We would absolutely stay here again.
• AR

  Andrew Rodriguez

  Sep 7, 2026
  5.0
  Good hotel, good amenities, great happy hour deals, great restaurant food. PASS on the MORNING BREAKFAST buffet it was very mediocre and the service is bad; not worth the cost.
• AB

  Alex Barraza

  Aug 17, 2026
  5.0
  Check in was very easy and fast. The deposit is 50 a day I believe. Parking was free. My room was very clean. Bed sheets were clean. Bed is comfortable
• JR

  Jonathan Ryhter

  Aug 10, 2026
  1.0
  First off the management at this property is very unprofessional. I had a billing issue after a stay. The hotel tried billing me over two weeks after my stay. Due to the timing and how they tried to run the charge, the bank flagged this a fraud and locked out the card. From this error the management locked out my IHG account. When I reached out, I was told they tried getting a hold of me (email/call). Well my email and call logs show this was a lie and no one from this property tried reaching out. To go to that extreme over $40 is laughable and not even reaching out shows incompetents and a lack of professionalism. Also being locked out from leaving a review directly on IHG, show they know it was a screwup. Only brights spot was the desk staff were nice. Rooms were just blah. Food was not good and the wait staff seemed overwhelmed with just two tables. This was a start of a great family vacation, just sad they tainted it with this BS over $40 and made me go thru hoops to find out why my account was locked when I had no word from the property.

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