Best Western Plus Beach View Lodge Carlsbad

Reviews

• DM

  Dan McEvoy

  2 days ago
  5.0
  Blown away by the customer service. Andrew the evening guy was so friendly and generous in so many ways. Very cool fire pit vibe and breakfast with an ocean view. We plan to be back again.
• LM

  Lauren Meza

  2 days ago
  1.0
  Super dirty Smelled awful and the next day the manager held my deposit because and was so rude. The worst experience of my life
• CC

  Colette

  3 days ago
  1.0
  Found a cockroach in my room. The nicest thing I can say about this hotel is the location. Rooms are old and at least for me, it sucks to find a cockroach in your room at 10 pm. From another review, I see that cockroaches have been found here before and Best Western has gaslit that customer into thinking otherwise with their response. Well, here’s my review that another guest has seen a cockroach in your hotel with photo and video evidence. Adding onto my review to respond to Best Western’s reply: the photo and video are absolutely from this property. One of the photos even shows a Best Western-branded notepad in the room. Is there another Best Western Hotel with beach views in Carlsbad? I think not. I’m disappointed that instead of acknowledging the issue, the hotel chose to deny it entirely multiple times. I personally encountered cockroaches in the room during my stay, and the photo and video I posted were taken there. Future guests can decide for themselves whether they want to stay at a property that responds this way to customer concerns.
• CJ

  Christopher Jones

  May 2, 2026
  5.0
  Great location and I really enjoyed the common areas. The breakfast ladies are super sweet, thanks for a great experience!
• BP

  bigesh pant

  Apr 18, 2026
  1.0
  We were given a room that had roaches. Then we were given another room that had roaches again, I took pictures and reported both to the person at the desk and the person said there’s nothing he could do about it. So we left and stayed at the Marriott close by and came the next morning for a refund. The lady refused the refund saying I was there to just scam. I was like lady I asked the guy last night to go together to the room to check the roach situation and am asking you now to go with us to check the roach in the room, and this unsurprisingly was not in their protocol? She said I was trying to scam them and refused to see my pictures or do a walk to the room and refused any refund. Highly unprofessional behavior towards guest and I am filing a complaint with the health department so they can’t do this to other guests