Holiday Inn Express & Suites Camarillo by IHG

Reviews

• VT

  Vanessa Taracena

  2 days ago
  1.0
  My daughter had a tournament in Camarillo over the weekend and I had reserved a suite with two queen beds and a sofa bed. The room was paid for in advance. Check in time was 3 PM. I was there by 4:45 when I got there the attendant said oh you have a king bed I said no I have two queen beds and a sofa bed Then she said oh yes I’m sorry I don’t have it available, but I can put you in a room with with a king bed I told her my room was reserved and it’s been paid for. It’s four of us. We are not going to fit in a king bed. She said she was sorry but they were having plumbing issues and I said well how can you resolve this? Why didn’t you call me before I drove here? We are exhausted. I have a reservation and I have four people with me and she said maybe you can talk to a manager I said what would your manager do? She said I’m sorry ma’am there’s nothing I can do. I went onto their website at that moment and the exact room that I have paid for was showing up available I showed her and she said we have a new system. I cannot remove it and I said what are you talking about? Your systems are made to remove rooms that are not available. She said sorry ma’am I can’t help you. We were exhausted and furious. The manager never bothered to come out and apologize or say anything she just kept saying sorry ma’am there’s nothing I can do. We have plumbing issues. I said if you have plumbing issues, you should have plumbing issues in your entire hotel yet you’re trying to accommodate me in a one king size bedfor four people I told her you are showing that you have a lot of rooms available. Are you going to make people drive here and reserve rooms and then tell them that they’re not available?. That is very deceitful. She just kept saying sorry man there’s nothing I can do.
• VT

  Viviana Del Toro

  4 days ago
  5.0
  Just arrived for our 2 night stay. The young lady at the front desk was very welcoming and patient with our check in. Came up to drop our luggage and our room is very nice and clean. Went to go grab a quick bite after our 2 1/2 hour drive and forgot to get some milk for my 2 year old. I asked if they by any chance sold small cartons of milk and the other lady said that they did not. Before I could even finish saying thank you to walk out Ayana (I think this is how you spell it, if not I apologize) offered to give me one from their stock for breakfast so I didn’t have to drive to get some after a long day. Thank you so much! I don’t know if my headache pain gave it away but I really didn’t want to drive to the store for some. I’m exhausted!! Thank you for your great customer service! Thank you for going above and beyond. You are the true definition of Excellent Customer Service!
• CD

  cameron daniels

  May 1, 2026
  4.0
  Stayed 2 nights! Room was clean, AC worked really good, beds were waaaay more comfy then the port hyneme location. Breakfast was also not bad for being free! Only thing was our room had some drain issues with the sink and would fill up with black water when the sink was off😅 told the manger and he swiftly made things better. We had a room that viewed the freeway and surprisingly noise was not an issue. Will stay here again!
• PP

  Pedro

  Apr 23, 2026
  5.0
  Great room and service! Awesome staff!
• BM

  Big Mike

  Feb 10, 2026
  5.0
  It's a wonderful location with amazing staff, great breakfast, and an unbelievably awesome coffee machine in the lobby. I highly recommend this Hotel.

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