SureStay by Best Western Buena Park Anaheim

Reviews

• AA

  Andrea

  3 days ago
  1.0
  We checked on Friday October 9th and checked out on the same day, we were able to get a refund. This place is HORRIBLE. Do not stay here. There's mosquitoes in the room. Unfortunately, the customer service here is horrible. They would not offer me a new room. They did not accommodate me. They offered me a bug zapper. To keep in my room, are you kidding me? Don't stay here. Pay extra and stay at a better place. This place does not even deserve a one star. Rating at all, I give it a complete 0. All the way around.
• JR

  Jeremy Roos

  Sep 27, 2026
  1.0
  I've stayed in some bad hotels, but this is right up there with the worst. It didn't start off too well with only one of the eight or so EV chargers working, and that space was occupied all night by an EV that didn't even charge. The room is weird. It is huge, but there is nothing in it. I guess bring some yoga mats or something. Here's the thing - no matter how bad a hotel is, I still ususally sleep well. Not here. They use the cheapest pillows and the mattress was among the worst I've ever slept on. I slept better when I had to sleep on a concrete slab when I soent a couple days in jail back in the 90s. I guess I should have read the reviews. I've been a Best Western Rewards member for ten years, so I thought it would be okay. This experience has me questioning whether I eill ever stay at another Best Western of any kind. Dude at the front desk was friendly, but we had to go nack down and get the wi-fi password. Usually that information is on your key. Oh well - I guess you get what you pay for.
• LL

  Leiah

  Sep 27, 2026
  1.0
  Booked a family weekend to Knott’s to do knotts scary farm and I think this place is the biggest scare I’ll get all weekend. First the parking lot was filled to the brim. Second I went to go check in and the man at the front desk said “ooh I hope you’re the last one bc idk how many rooms I have..” mind you I have called them to change my dates around. How are you not sure about how many people you have staying w you currently? How can you take in more people when you have reservations booked? I traveled from out of state w two kids. Unbelievable. I’m stranded now with nowhere to go. I have to hope other places are available and also hope it’s in my price range.
• KB

  Kristin Begue

  Sep 14, 2026
  1.0
  I stay at Best Westerns and understand that some just aren’t as high end as others. My family and I aren’t looking for something fancy anyway. But, we do expect the basics. Like a clean room, a working elevator and a breakfast that goes on longer than 2 hours…. On a weekend especially. The air conditioner wasn’t on when we arrived which was a bust. 90 degrees and it’s humid out. Seriously? Also , we contacted the front desk. Twice. With no solution and no follow up. The towels that were in our room upon arrival were dirty! I’m usually not a Karen but this property is such a disappointment. Also! No recognition for being a Diamond member. Will probably be calling the 1-800 for BW to report this property for not following standards.
• CK

  Cheryl Kay

  Sep 12, 2026
  3.0
  I will say if you have any kind of mobility issue, book a 1st floor ADA room if you can get one. I verified this hotel had an elevator only to find out that it's non operational and I was put on the 3rd floor. I was traveling alone and could not carry my stuff up 3 flights of stairs. The person checking me in actually helped. I requested to be moved first thing. They called me and told me I needed to move rooms but offered no help getting my stuff down from the 3rd floor. So I had to have someone I know come help me. Other than that and a very sad looking Continental breakfast that I passed on. Rooms are clean and the ac works great. Not the best customer service but it worked. I probably wouldn't return because I'm sure the elevator will still be non operational...