Holiday Inn Express & Suites Atascadero by IHG

Reviews

• T3

  Tosh 33

  5 days ago
  1.0
  This was the worst hotel experience of my life. I wasn't even in the hotel for three minutes before the police were being called on me. I called ahead to make a reservation and was quoted $129 plus tax. I said, "Great, I'll be there in 10 minutes." When I arrived, I told the front desk employee, Casey, "Hey! I just talked to someone on the phone about getting a room for $129." He immediately responded that the room would be $359. I explained that I had just spoken to someone 10 minutes earlier who quoted me $129. I even tried to show him my call log, but he refused to look at it. Instead, he said he wouldn't honor that rate and could only do $280. I asked if he could call the employee I had just spoken with. He refused. I then asked if he could call the manager so we could clear up the misunderstanding. He refused again and instead told me to leave because he was calling the police. Casey is very rude and sloppy looking. He was sweating and shaking. This was around midnight, we had just came from a wedding and we're just trying to find a nice hotel for our 2 young children that were with us. At no point did I raise my voice, become aggressive, or cause a disturbance. There were other guests in the lobby who witnessed the interaction. I am a Black woman, and my partner is a White man. Having the police threatened and called on us over a simple request to honor the quoted rate was humiliating and deeply upsetting. Afterward, I called multiple times to speak with the manager. I ultimately had to follow up myself because no one ever called me back. I attached the call log so to you can see they never reached back out to me. The manager told me the only action taken was giving Casey a "coaching session on how to handle guests." She never really apologized, never acknowledged how traumatic the situation was, and never offered any gesture to make things right. Instead, she told me it was hotel policy to leave a room vacant rather than honor a lower quoted rate. Whether that's true or not, it doesn't excuse the way I was treated. I gave the hotel every opportunity to resolve this before leaving a review, but they showed no concern and made no effort to regain my trust. I will also be contacting corporate. I do have a video of the incident. I might be posting it on social media so everyone can see how they treat their guest. If you're looking for a hotel in the area, I recommend staying at the Cambria down the street instead. Their customer service is far better. I cannot recommend this hotel based on my experience.
• AI

  Angie Ibanez

  Aug 14, 2026
  5.0
  We love to stay here every time we are in this part of California! The front office support is impeccable every time. One of their representatives named Shane was incredibly helpful last time that we were overbooked at another hotel and came to stay with them. The breakfast is hot and plentiful even on weekends. The pool is clean and fun to hang out at. There is a mountain Mike’s Pizza Starbucks, and Jack-in-the-Box steps away. Definitely consider staying here during your next visit.
• VT

  Vanessa Tellez

  Aug 10, 2026
  5.0
  I can’t express enough how grateful I am for this amazing service. I booked 22 rooms for a big group excursion and worked with Nicole throughout the booking process. She was an absolute rockstar and gem to work with. She remained patient and gracious even when I was throwing back to back changes at her with people being added or cancelling on us. Once at the hotel, the entire staff was so attentive and accommodating. The breakfast was absolutely delicious and never ran out of anything. Throughout the stay staff was extremely thoughtful and met our needs right away. This has by far been one of the most enjoyable and top tier services I’ve experienced in a hotel, especially for such a big group. I recommend to anyone that needs to book a big group stay in this area, don’t think twice and do it here if you want top notch service. HUGE shoutout to Nicole and her team, thank you for your hard work. 👏🏽👏🏽
• MB

  Marjorie Bakker

  Aug 7, 2026
  5.0
  Came for work. Rooms were quiet. Breakfast was decent, rooms clean, convenient location.
• IE

  Ingrid Elihimas

  Jul 25, 2026
  5.0
  Absolutely loved my stay! The hotel is very clean, quiet and has everything you need. The breakfast was excellent and the front desk staff is amazing (special S/O to Nate and Andrew for their kindness). Will definitely come back! :)

Frequently Asked Questions About Holiday Inn Express & Suites Atascadero by IHG