We recently stayed at Pixar Place Hotel and, unfortunately, felt it was significantly overpriced for the experience we received.
This stay was intended to be a special birthday experience for our boys. We typically stay at Good Neighbor hotels when visiting Disneyland, but decided to splurge on a Disney-owned hotel because we expected the extra cost would come with a more magical and elevated experience. Unfortunately, our experiences at several nearby Good Neighbor hotels have far surpassed what we experienced during this stay.
There were a few positives. The rooms were cute, clean, and the beds were surprisingly comfortable. Dale from the concierge team was exceptionally kind and welcoming, and the hotel’s proximity to Downtown Disney is convenient.
However, the negatives far outweighed the positives.
Our disappointment began at check-in. We were “upsold” with descriptions of upgraded room amenities that got our kids excited, only to later be told that none of those rooms were actually available. It felt misleading and left us disappointed before our stay had even begun.
During check-in, we were also informed that the hotel’s hot tub was out of service and were told we could use the pools at the Disneyland Hotel instead. Our kids were incredibly excited about the slides and additional amenities. After making the long walk over in the heat, we were turned away by two Cast Members who were rude and unhelpful. It was disappointing for us as parents and heartbreaking for our children.
When we returned to the Pixar Place pool, it was so crowded that there was barely room to stand in the water, and every chair was occupied. It was impossible to relax or enjoy the pool area.
Many of the perks that once helped justify the premium price seem to have disappeared. Early park access is gone, direct park access is gone, and the ability to have merchandise purchases sent back to your hotel room is gone. At the current price point, it’s difficult to understand what makes this hotel worth the significant premium over nearby options.
The room itself had some odd design choices. The shower door configuration requires you to step into the shower to turn on the water, meaning you either stand there freezing while it warms up or risk soaking yourself and your clothes while trying to start it beforehand.
One of the strangest experiences occurred when housekeeping entered our room despite our “Do Not Disturb/No Service Needed” sign being displayed. They didn’t clean the room—they simply came in to leave a note acknowledging they saw the sign. Entering the room to tell us they weren’t entering the room made very little sense.
Practical inconveniences added up as well. Elevator waits were consistently long, especially during peak times. Additionally, there are no luggage carts available for guest use unless you pull through the front entrance and utilize bell services. We were directed to the parking garage and never informed of this, resulting in multiple trips carrying luggage by hand.
Overall, Pixar Place Hotel felt more like a moderately themed standard hotel than a premium Disney resort. While the rooms were comfortable and the location was convenient, the loss of key benefits, operational issues, overcrowding, and poor communication made it difficult to justify the cost. What should have been a special birthday celebration for our boys instead became a series of frustrations and disappointments. Considering the price difference, we received far more value, convenience, and overall enjoyment from nearby Good Neighbor hotels. We would likely choose one of those properties for future Disneyland visits.