Pixar Place Hotel

Reviews

• HV

  Hannah Violet

  1 day ago
  5.0
  Best vacation I've ever went on! Aiden was amazing checking us in and showing us the amenities. All consiarge staff was amazing and the food was so delicious. The rooms were clean and quiet plus our amazing view of California Adventure. Made my first Disney vacation/ honeymoon so memorable. Walked to Disneyland multiple times a day with ease.
• BG

  Becky Gremillion

  2 days ago
  3.0
  We booked three rooms at the Pixar hotel for our family totaling four nights. Check in went fairly smoothly. We did arrive early and they accommodated us by providing one room to put our luggage in and to change to go to the pool. The other two rooms were available right after 3:00 p.m. It was nice that they were able to accommodate all three rooms pretty much right near each other. The pool area was nice but somewhat small and crowded for the size of hotel. There were umbrellas for shade, but that was the only shade. The loungers were uncomfortably close together. There are no regular chairs so if you were older or had a mobility issue it was very hard to get in and out of the loungers. The food and beverage location was not located conveniently to the pool area and there were no attendants to come around asking if we wanted any type of food or drink. There are quite a few steps to get to and from the pool but they do have ramps as well. In regards to the rooms m, they are fairly spacious. In the room there's a nice size tv, a mini fridge and a K-Cup type coffee maker. Unfortunately they do not have any microwaves in the standard rooms. The restsuraunt downstairs had good service and food the one day we ate breakfast there. We did not have a reservation but they were able to accommodate our party of 9 fairly quickly. The most negative part of staying at the Pixar is their elevator system. It is very time-consuming to get an elevator either going up or down as there are only four elevators and you have to push what floor you want to go to and wait for that particular elevator door to open going to your particular floor. We heard many complaints from people about the elevator system and it would seem to me that they would be better served to dedicate certain floors to a particular elevator(s) like they do in large commercial buildings. The rlevators are on the small side do if you have a double stroller or wheelchair it takes up the majority of the space in the elevator. We did have a problem with our air conditioning for the entire stay. It would never turn off so our room would get down to 61° and the room would be freezing so we would have to get up and turn it off and then the room would warm up and we'd have to get up and turn it back on. This was very disruptove to our sleep. We called several times about the issue and each time they did send a repair person up but two of those times they didn't even look at the system. They said someone would take care of it during the day. It wasn't until the last day we were there that the system was finally repaired. Initially our only compensation was two free individual ride lightening passes for use on our last day (but only for certain rides) which we did not utilize. Upon check out they did compensate us by giving us a credit for one night for the room that we had the issue in. Another negative which we knew about before booking, is you no longer have a dedicated entry across the street to get into the park (nor early entry), but rather have to go through the Grand Californian which is a little bit of a hassle if you have strollers and wheelchairs. If I return to Disneyland I do not think I would stay here again. I'm not sure what hotel on property I would want to stay at to be perfectly honest. This was our first time at Disneyland as our family usually goes to Disney World and there are a lot more accommodations on site at Disney World.
• FO

  Francisco Ortiz

  4 days ago
  4.0
  Don't expect Disney World Experience or Atmosphere. Room Key also gets you access to Disney Land Hotel and Grand Californian Hotel for expanded Merch selections and Dining. On site Restaurant is Excellent, try the Tortilla Soup. A bit of a walk to Downtown Disney and Park Entrance so wear comfortable shoes for walking Some rooms look over the park so ask for East facing room on high floor. The pool terrace hosts fireworks every night
• SD

  S Dorr

  Oct 6, 2026
  5.0
  Bed a bit on the firm side. Room is cute. Disney Cast is staffed well and take care of customers quickly—-though not too quickly. They make sure your questions are answered and ask questions and give you tips to help make your park visit go well. A character may walk through the hotel lobby and if you find your family or friend is off somewhere they will gladly take your picture with the character. Forget something? Ask. My skirt ripped while at the park and they actually had a small sewing kit that they provided complimentary. Housekeeping did a great job with cleaning. Everyone there is so cheerful and happy and ready to help if needed. This customer service far surpassed staying on property at Disneyworld and we have stayed in a couple different Disney properties in FL.
• LG

  L Gonzalez

  Sep 25, 2026
  1.0
  This is the most unprofessional hotel of the Walt Disney Company. Avoid this hotel at all cost. Let me tell you why: This hotel treats white guest different with better service-privileges and better treatment compared to their none white guest. The white guest before me, next to me, behind me had a completely different positive experience than I did as a club level registered guest. The white front desk cast members and manager clearly lack customer service and are bias toward guest. Don’t treat me differently after presenting my platinum Clare. Check in staff and lacks knowledge m their own Disney system. They are completely unless and apologies for everything! Worse check in experience in my many years staying at Disney hotel. They lack customer service and quality control. Clearly many young people new cast members. It’s been a nightmare issues and lack or resolution. The club lounge is definitely not worth the money at all. The offerings are limited and the service lacks quality and professionalism. Their concierge is useless as they can’t do anything for hotel guest. Constant apologies. This hotel from check in, basic request, service, to kindness lack hospitality. As a CEO and a guest of the Pixar hotel for the first time, I’ve never been treated as awful anywhere as this Disney property. The standards of treating are not the same for all guest. If you are non white the staff at the Pixar hotel treats you as you are not welcomed. White guest get treated differently at this hotel. No one should stay this property, and Disney need to correct the service of the staff here. Hotel management should be replaced and revamp the over all service, guest experiences for all guest, including non white guest. There is nothing magical about staying at the Pixar Hotel. It’s fair to say this property does not treat guest equally and resolution for guest. False statements, in accurate information is consistent at this property. Beyond frustrating to be treated poorly and be provided with wrong information. Room 1413 weekend of Sep 25, 2026! This hotel and staff ruin our vacation, birthday and desire to ever spend money at Disneyland.

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