Disneyland Hotel

Reviews

• JN

  Jeannie N

  2 days ago
  1.0
  Let me start off by saying we have been staying at the Disneyland hotel and Grand Californian hotel for many years. We love the experience, the hotels, the rooms, cleanliness and fun activities. I have never had anything negative to say until our encounter with Arely at the Disneyland pool today. My kids wanted to enjoy the pool slides at the pool although our room is at the grand Californian. Mind you, we do this every year we come and we also have several family member staying at the Disneyland hotel currently as well. Arely rudely turned my children away from entering the pool even though we are paying guests for SEVERAL nights at the grand Californian. This is the kind of customer service that will make people not want to return. When you ruin a child’s experience for simply trying to enjoy a day at the pool when you are a paying guests, not a good look for the happiest place on earth, Arely.
• JD

  John Durham

  2 days ago
  5.0
  I had a wonderful experience staying at this hotel! The staff were friendly, professional, and always ready to help. The rooms were clean, comfortable, and well-maintained, creating a relaxing atmosphere throughout my stay. The service was excellent, and the overall hospitality made me feel welcome from the moment I arrived. The location was convenient, and the facilities were impressive. I also appreciated the attention to detail and the staff’s efforts to ensure guests had a pleasant experience. I would definitely recommend this hotel to anyone looking for comfortable accommodation and quality service. I look forward to visiting again!
• JS

  Jamie Schaffer

  Oct 6, 2026
  3.0
  The Disneyland Hotel was definitely a magical experience overall, and my kids absolutely loved it. The theming and atmosphere were so fun, and being within easy walking distance of the parks was a huge convenience. We also really appreciated having several food options right at the hotel, which made traveling with young kids much easier. That said, there were some significant issues with our stay, particularly given that we booked one of the hotel’s higher-end suites. We stayed in the Frontier Tower, which felt fairly dated and had noticeably low ceilings compared with what I would expect from a high-end Disney hotel. The biggest problem, however, was the air conditioning. The thermostat in our room was motion-activated, so when we left the room for the parks, the AC turned off. We would come back after spending the day in the heat to a very hot room. Even worse, the AC would turn off while we were sleeping because we weren't moving enough to trigger the motion sensor. The room would become extremely hot overnight, making it very difficult to sleep. We notified the front desk, and we were told that someone would come up to address the issue, but no one ever did. Unfortunately, this had a real impact on our trip. We all had multiple nights of poor sleep and woke up exhausted, which made it harder to fully enjoy what should have been a special Disney experience. While the location and atmosphere were wonderful, I would never stay again in a room at this hotel—or at any Disney property—that uses motion-activated air conditioning. For the price of these rooms, especially a high-end suite, having reliable, functioning climate control should be a basic expectation. I have stayed in many hotels and have never experienced a system that allows the room to become uncomfortably hot simply because guests are asleep or away during the day. It was honestly appalling given the cost of the room and significantly detracted from what otherwise could have been an exceptional stay.
• PP

  PrimeDemoElite

  Oct 2, 2026
  2.0
  When you paid so much already for a room and then you traveled so long to get there and they tell you your check in time is not ready yet. And you call for help they give you the roun around on the phone then you came across with a person after two hours or passing around and they tell you sorry we can’t help you. That tells you they only want your money once you pay them, they don’t care about you. Lesson learned if your checked in at 3 that means you be able to check in 3 hours later. So what that means you just sitting out side hot with your toddlers and 4 month old baby for 3 hours crying and and your trying to get room or your room they will not help you!
• SS

  Sophie

  Sep 29, 2026
  5.0
  We attended a wedding celebration here at the Disneyland Hotel - Grand Ballroom, and it was really nice. The reception was well organized by the wedding party. The venue was beautiful with Disney-theme backdrops on the stage. The table decorations were pretty. The food was great also. It may depend on the reception package, but we got a 3-course menu. I did wish that they provided a menu card so we had an idea of what we were getting. For the starter, we had scallops which were perfectly cooked 4.5/5. The bacon toppings were a bit salty. It would be nice if they gave us the bread together rather than closer to the middle of the dining experience. For the second course, we had gumbo which was pretty decent 4/5. For the last course, we got steak 4.5/5. The steak was tender and nicely seasoned. The accompanying vegetables were okay. At the end, they even had a churro and ice cream stations for desserts. Servers were nice overall. It looked like they also allowed third-party vendors for the event. For the celebration we attended, there was a caricature artist, a magician, and even massage therapists. We also got a visit from Donald and Mickey!