Disney's Grand Californian Hotel & Spa

Reviews

• EN

  Em Nem

  1 day ago
  5.0
  This hotel stay was so wonderful. We had a (3) bedroom villa and it was amazing. There was plenty of space for everyone to sleep comfortably and walk around. The dining room table sat (8) people plus additional seating at the counter top. This was plenty of bathrooms to accommodate a large group, (4) to be exact. We had a spectacular view of California Disney Park and got to watch World of Color from our room balcony. Each room also had its own balcony. Plus a pool table to enjoy in the room itself. We will definitely be looking to book this villa again in the future.
• JJ

  jun

  3 days ago
  1.0
  We paid around ¥150,000 (approximately $1,000) for ONE NIGHT, and I honestly cannot understand how this hotel can justify that price. For such an expensive hotel, the amenities were shockingly poor. We booked a room for two people, yet there was only one toothbrush. There was no complimentary bottled water and not even a kettle to boil water. Our room was advertised as having a “Garden View,” but what we actually saw looked more like an unmaintained courtyard. Calling it a garden view felt very misleading. But the absolute worst part was the terrible soundproofing. Before 6:00 a.m., we were woken up by extremely loud noises coming from the room above us. It sounded like chairs or furniture were constantly being dragged across the floor. At night, we could also hear banging and noises from the neighboring rooms and from upstairs. For a hotel at this price point, the lack of soundproofing is completely unacceptable. The pool was nothing special, and even the towels were inconsistent — some looked clean, while others looked dirty. The lobby was also uncomfortably cold, to the point where I genuinely felt like I was going to get sick. Check-in took far too long, and valet parking was another $75. What makes this even more disappointing is that despite being a Disney hotel, the room itself did not feel particularly special or immersive. There was very little “Disney magic” in the room considering the enormous price tag. If you have stayed at Disney hotels in Japan, do not expect the same level of quality, hospitality, attention to detail, or value here. They are not even comparable. For nearly $1,000 a night, I expected a significantly higher standard of comfort, cleanliness, service, and overall experience. Unfortunately, this was one of the most disappointing hotel stays I have ever had, and I genuinely cannot recommend this hotel.
• JS

  Jim Stevens

  4 days ago
  3.0
  Our stay here was enjoyable. Except for the parking and the check in. We arrived in the morning and needed to park our car with our luggage until our room was ready. It was about 5 hours wait so we wanted access to our luggage. The parking provided for $45 a day is not nearby the hotel. It is across a busy 4 lane street. We did some shopping and ate some lunch at Disney Downtown. Then we checked in around 1pm using my wifes i.d. (since mine was still with our luggage in the car). The rep found our reservations and offered to text me when it was ready. They didn't. So l went back to the front desk at around 3:15. There was no record of our check in. And this rep required my i.d. to check in. So it was back over the 4 lane street to the car to get my i.d. Once our room was ready (about 3:45) the parking lot was full for the first several rows nearest to the hotel. I didn't want to lose our spot so we dragged all our luggage to the hotel. Not fun. For what GCH charges for a room the off campus parking should be free. And there should be a shuttle to move people and their luggage across that street to the hotel. And back again. I calculated our cost at $15 per hour per person to stay there. Not to mention plane fare and park tickets. That makes it $30 per hour per person. Then you waste our time with off campus parking and a 3:45 check in time? Not good.
• JL

  Jarixa Lucano

  Aug 21, 2026
  1.0
  I’m going to be completely honest: you’re paying for the location, not much else. It’s a nice hotel, but honestly, I’ve received better staff treatment at surrounding hotels. I’ve had an annual pass for three years and have stayed at several hotels, and I’ve experienced better views, better service, and better overall hospitality elsewhere. I was so excited to end the year here, but unfortunately, the experience was extremely disappointing. You have to park at Pixar Place and walk across the street. No one really explains how everything works, and the staff seem to assume you already know how the hotel operates. The phones in the rooms don’t work and the coffee pots are not clean. You have guest getting ready in the lobby bathrooms due to check in s. On top of that, it was incredibly difficult to get ahold of anyone when calling. The location itself is amazing. Being able to walk directly into Disney California Adventure without having to take a tram is definitely the biggest advantage of staying here. The lobby is nice just to lounge in while waiting for your room. But if you’re expecting to be wowed or amazed by the hotel as part of a special family vacation, I honestly wouldn’t recommend it. Save your money for inside the parks For the price, I expected a much more luxurious experience and much better service. To me, this felt like a high-priced, low-budget version of a luxury hotel. You’re essentially paying a premium for the location and convenience. I really wanted to love this hotel, especially because I was so excited to end the year here, but unfortunately, it didn’t live up to the hype or the price for me.
• JB

  Jamie Banks

  Aug 5, 2026
  2.0
  My family has been coming to the Grand Californian since 2019, back when a standard room was $429/night. The location is what kept us coming back but the rooms offered and the service has never been why we keep going back and now it will be why we never stay here again. The service has gotten progressively worse each time we visit. When I say we visit, we are Magic Key holders who go to Disney and stay at the hotel at least 4 times a year for 4 or 5 days at a time. Most of the staff actually recognizes us we are here so much. We have watched the prices rise to a 5 star hotel status, the same room that was $429 is now $1200, and their customer service get worse with each rise in rates. Our joke is Disney’s approach to customer service is “sorry I cannot help you with that. Can I help you with anything else? Have a magical day!” No request is ever fulfilled no matter how small and the staff acts like you are asking for too much just asking for towels. The valets complain if you have what they deem to be too many bags. Admittedly we bring, on average, 10 bags and a cooler for a family of 3. However, we come here so often we pack for every contingency because we know they won’t help us. One time I got sick while here and their room service would not even bring broth to me. This time we actually brought a coffee maker because the coffee on premises is so bad. The only place we have found where they actually clean the carafes is club level and they wanted $600 more per night for that. To be clear we paid for the 2 bedroom “suite” which is actually a 1 bedroom “suite” with a lock off standard room. It was a deal at $1850 a night. This year they have started a new thing we assume because guests are trashing the rooms where they ignore your do not disturb sign. There was no warning they had to come in and check but they had moved things and left a note on the desk. This was an annoyance for us because we had not locked away any of our personal devices and as most know your entire life is on those. When we called down and asked why our do not disturb was ignored, after they tried to enter when we were catching a nap with our sign on the door, we were told we had to agreed to them coming in whenever they wanted in our stay contract. Now for room configuration. We are a family of 3. An odd number and apparently it means you get the short end of the stick when doling out rooms. We were told by a cast member to say you have more so you get the configuration you want. Eventually that stopped working and we were told to call in and make a request for your room configuration. After an hour on the phone they tell you there is no guarantees and you probably won’t get what you want. It is absolutely ridiculous at the current prices to do this to your guests. We travel a lot and have stayed in actual 5 star hotels and this is a 3 star hotel charging the same as a Ritz Carlton or a St Regis. We also just went to Disneyland Paris and stayed at their Disneyland Hotel and I cannot tell you how phenomenal that hotel experience was with their princess themed suite. Disney needs to send the entire executive staff for Grand Californian there to find out what hospitality is but they won’t because Americans and the people who visit Disney Anaheim will pay for a subpar experience for location which is the only thing this hotel has going for it.

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