Holiday Inn Express & Suites Williams by IHG

Reviews

• JG

  John Gardner

  Sep 5, 2026
  1.0
  While checking in piles of dirty linens everywhere luggage carts blocking doors. Carpets stained and dirty. Lobby and elevator dirty. Room smelled musty. Vynil head board peeling apart. Missing grout in shower. Ceiling above shower falling apart. Counter in the bathroom pulling away from the wall. The mattresses were hard as a rock! Phone in the room was broken. Could not contact the front desk. Kept hanging up or getting put on hold. People in room next to us and above us had unruly children running around making loud noise till 11:00 p.m.and we could not contact anyone at the desk to do something about it. Also the pool and jacuzzi are permanently closed. My wife and I are platinum elite members. We only stay at Holiday Inn Express. This place was terrible. Definitely does not meet my expectations from an IHG chain. Nor does it follow their standards. I would not stay here ever again. Do yourself a favor and stay somewhere else! I love Holiday Inn Express, but not this one.
• DC

  Dr.C “C-sweetie”

  Aug 22, 2026
  5.0
  If you are wanting a pool, the pool is currently closed with no definite plans to reopen.
• RF

  Rosendo Franco

  Aug 12, 2026
  3.0
  We went their to swim but pool was closed
• IR

  Indira Ramasamy

  Jul 20, 2026
  1.0
  This place is very bad. When we arrived there it took 10 minutes for us to get the key for our room, and when we went in the room, it smelled extremely bad and the pullout couch was a twin bed instead of a queen bed, we had to go downstairs to get an extra cot . After we slept and woke up, we went downstairs to have breakfast, and a woman kept staring at us eating food and made us feel uncomfortable. When we came back that evening, the key wouldn’t work and we had to go back downstairs to get a new one. When we went inside, we expected a clean room with new sheets but when we went inside it looked the exact same
• WW

  Wheels

  Jul 19, 2026
  2.0
  Oh, this poor Holiday Inn Express. I originally had a reservation at the La Quinta next door, which is brand new. Unfortunately, their elevator was out of service and no 1st floor rooms were available, which is a non-starter for my poor hip. So I came next door and was able to book a first floor room, which I appreciated. The good ended there, however. The carpets are worn and stained in the hallway. The vinyl headboard surface is flaking. The television had cable tv only, no streaming options. The AC control pad didn't work and it was freezing, so I unplugged it. The bathroom tub grout was very stained. The staff in the afternoon was wearing sweats and slouching about while on their phones. IHG, this hotel needs help and I'm guessing it's a franchisee. It's the same price point at the La Quinta next door. Generally, I've had very good luck with IHG hotels but not this time. Ugh.

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