Holiday Inn Resort the Squire at Grand Canyon by IHG

Reviews

• EE

  emilia

  3 days ago
  2.0
  My family and I stayed here, we purchased 2 separate rooms. We checked in on Friday, July 3rd, and checked out Monday, July 6th. One room we had was #5209, and the other was #5211. Room #5209 had MAJOR issues with air conditioning. It was malfunctioning to the point where it had to be shut down by facilities maintenance team, the second day I was there. I was offered a box fan, but there was never an attempt to actually fix the air conditioning throughout my entire stay. On the last night I was there on Sunday, I ended up having to sleep in my other purchased room with my family, because my room #5209, was too hot to sleep in. I opened my window, but had to close it due to that fact that there was no screen to keep bugs from coming in. The in-room hotel phones weren’t working, or even plugged in, which became an even bigger issue when the hotels WiFi went down for almost 2 days. The mini fridge in #5209 was replaced because it was malfunctioning with a very annoying loud noise. Not all, but most of the staff were polite and professional, however, they could not offer solutions to the biggest issues. I would never recommend this hotel to anybody, and if you are considering staying here, it should be your LAST choice. Don’t be fooled by the modern looking lobby, the rooms themselves do not reflect the updated lobby.
• SJ

  Sunghoon Joo

  Jul 20, 2026
  1.0
  I stayed at the Holiday Inn Resort The Squire at Grand Canyon, and while the location is fine, the customer service is absolutely non-existent. I accidentally left one side of my AirPods in the room after checkout. As soon as I realized, I immediately tried calling the front desk to have them retrieve it before housekeeping cleared the room. Good luck ever getting a human being to answer the phone here. I have called multiple times, completely ignored. On one attempt, I literally sat on hold for 25 minutes waiting for someone to pick up. No one ever did. How does a major resort completely abandon their phone lines? If you leave something behind, consider it gone forever because they will completely ghost you. Do not expect them to answer the phone, care about your lost items, or provide even a shred of basic service. Unbelievably frustrating.
• SK

  Sandy K

  Jul 18, 2026
  5.0
  We're here the week of July 15, 2026. I was worried about going back to road trips and staying in motels as we are traveling with a dog and had a giant RV for the last 10 years. I was thinking yucky dog rooms. When we first checked in we were put in the old section of the motel in a dog room. The front desk sent a text asking if all was well. I told them it was old and musty. Bee at the front desk got us moved to a beautiful room and was so extremely kind to us. Thank you so much for moving us. This motel is a resort with many fun things to do and in a great location. I can't say enough about how kind Bee was to us. I hope the Manager let's her know her kindness was noticed.
• DM

  David Messer

  Jul 8, 2026
  2.0
  Showed up at 330 pm to check in after long road trip from LA, girl at desk said check in is at 400 pm but I could check in early for 35.00 per room...1/2 hr early come on... then we came back around 600 pm checked in , went to rooms opened doors to both rooms which were next to each other and they both had a bad smell to them. Went back to desk, lady that helped me had the look like we were bothering her, she gave us new rooms. Went to our new rooms and ours had a pet cage in it...granted we don't have pets and our original reservation we didn't want a pet friendly room. By then it was late and we were tired so we sucked it up. We booked here because it had things for kids to do...but we were informed bowling alley was closed, arcade wasn't working and they do have a breakfast for 20.00 per person. All in all we paid good money for 2 rooms and it was the worst out of all the hotels we stayed at, and to top it off we never got a bill hard copy or email copy. We stayed there a few years back and it was a great place. Don't understand what happened.
• LM

  Lisa Marie

  Jul 1, 2026
  1.0
  I picked this hotel due to its location to the Grand Canyon, on-site restaurants and other amenities. We were very disappointed when we arrived at about 8:30 pm and found that the resort had NO POWER. Apparently this was a PLANNED power outage that the staff didn’t bother to tell incoming guests about. I had even texted with Guillermo at the front desk at around 4 pm, and he didn’t mention the power outage. So at 8:30 pm, we were hungry and tired and it was really too late to change our plans. Further, in a location that had PLANNED power outages, the staff of this hotel should certainly be better prepared for them. For example, battery-operated lights could be provided in rooms. As it was, the rooms were pitch black (very dangerous, especially for people with mobility issues) There was no working refrigerator to store medicine. There was no light, air conditioning, hot water, no soap stocked in the shower (not related to power outage, just bad service) no elevators for those with accessibility issues, and no food available on the premises. I booked a “resort,” and ended up showering in the dark with cold water and no soap. The worst part of this experience is that the hotel charged FULL PRICE for this experience. They claimed the power outage was “out of their control” and “not their fault.” (Quotes from the front desk staff.) I understand this, but the outage also was also out of MY control and not MY fault. Why should I have to pay full price for this? I believe this Holiday Inn is engaging in fraud. They should not be charging for basic things like hot water and electricity when they can’t provide it. They should certainly not be charging for amenities like on-site restaurants, pools, and an arcade when none of these things are available. The conditions of this hotel and the actions of the staff reflect very poorly on the Holiday Inn. If you work hard for your money and value your vacation days, steer clear from this hotel and from the Holiday Inn corporation.

Frequently Asked Questions About Holiday Inn Resort the Squire at Grand Canyon by IHG