Holiday Inn Express Tucson-Airport by IHG

Reviews

• RB

  Ruth Lizbeth Acosta Bustamante

  Feb 1, 2025
  1.0
  This last experience, staying at this hotel, has been the most disastrous and the worst experience ever, and I make it public, because I have serious doubts about whether "giving us terrible service" was deliberate, I state the following: We have an easy time more than 20 years, staying at this hotel, which we consider the best option, it is next to the Tucson airport, it is comfortable, the included breakfast is ideal, and above all the CUSTOMER SERVICE, it had been excellent, they gave us, a special discount, due to the fact that we were Mexican, we returned to stay here, for obvious reasons, but tonight, IT WAS THE WORST EXPERIENCE EVER LIVED IN THIS HOTEL. Since the moment we arrived to register, an Anglo-Saxon woman attended us, when I asked (in English) for a single room, she told me that there were many guests and that she would see if she had availability, but that surely there was, so I asked her for a single room on the bottom, She told me ishe has one and gave us the first one at the entrance to the hotel. Since we arrived we noticed CHAOS IN THE LOBBY, because they are remodeling their facilities, the kitchen and the dining room and the lobby, from what could be seen, we decided to ignore that inconvenience, but the "superb" attitude of the woman when serving us Since we arrived, it was obvious, he told me - I have a room on the ground floor, but it costs $220.00 dollars (approximately, I don't remember the exact amount) per night, plus taxes, ok?, with an expression on his face as if she doubted that We could pay, I replied that there was no problem and after searching in the system, she gave us THE WORST LOCATED ROOM, in front of the kitchen and immediately other rooms that were also being remodeling, they took the tables off from the dining room to the lobby, but we didn’t mind, because we would only stay there one night, I couldn”t sleep and Rest all night long 😡 YOU LOST A VERY VALUABLE CLIENT.
• GM

  Gringa Loca MX

  Jul 18, 2021
  5.0
  Great place, great customer service, even better coffee in the morning. I checked in about 9:30pm after driving since 5am. I was tired, exhausted, sore, and drained mentally & physically. A friend used her points to get me a room here so that I could be safe and I didn't have to sleep in my vehicle. Something got mixed up with the reservation and my name did not show anywhere. The night clerk let me check in anyway but needed a credit card on file (JIC) told her I didn't have one but my friend had one on file and she said to use it. Clerk said she can't use without friends permission. I ended up using my debit card which I would have offered in the first place had she been clear about the cards they accept to keep on file. Overall, it's a great place to stay.
• CA

  Christian818 Al

  May 8, 2016
  5.0
  Is a quiet and big place... Nice People

Frequently Asked Questions About Holiday Inn Express Tucson-Airport by IHG