Holiday Inn Express Sierra Vista by IHG

Reviews

• PF

  Pamela Farthing

  1 day ago
  5.0
  As an IHG Diamond member, we are often travelling for work. I can honestly say that we've never experienced such outstanding customer service until we met Amber at the front desk. She is friendly, lively, professional, and resourceful. When the public hotel dryer wasn't functioning properly after several attempts, we were frustrated because we had to work the next day. She kindly allowed us to dry very damp clothes in their industrial dryer. Not only that, she delivered our clothes to our room! Truly exceptional customer service. Never let her go, IHG. Give her a raise immediately. It's so heartening that someone cared enough to go above and beyond for us.
• AA

  A A

  Jun 1, 2026
  5.0
  The staff were really friendly and helpful. The rooms were clean. One thing I noticed was that the shampoo, conditioner and body wash were all filled before we got there. That usually isn’t the case. Minor but that gave me an impression that they have a good staff that goes the extra mile for their customers. 👍😊
• NJ

  Neal Johnson

  May 1, 2026
  5.0
  Large rooms. Plenty of storage. Actually had a bath tub. The last few hotels I've stayed in were shower only. Nice hot breakfast with attentive staff.
• MF

  Micky Farrington

  Apr 1, 2026
  2.0
  I rented on two separate occasions and in both cases something was not right with the rooms. One room had sliding doors to the closet that were off the track, and the TV remote needed to be synced with the device to function properly. Additionally, an access panel near the windows was open. All of the items mentioned were reported, but none were taken care of during our visit. The second stay had trouble with the toilet seat being broken, the air conditioner being extremely noisy during operation sbd various light bulbs being burned out or defective. Then the remote for the TV didn't control the device for guide, menu, or information. Again, all items were reported, but were not resolved during our stay.
• AK

  Anna Kyryliuk

  Mar 11, 2026
  5.0
  I had a very comfortable stay at the Holiday Inn. The rooms were clean, well maintained, and the hotel was very quiet. I would also like to highlight the excellent service from the front desk — the night auditor (Steve) on March 7 was very professional and helpful.