SureStay by Best Western Phoenix Airport

Reviews

• JJ

  James

  5 days ago
  1.0
  Unprofessional staff and unethical practices. Their policy is that they do not accept Chime cards. Fine. No communication whatsoever from the staff, and despite them already charging my card, I was told I could not check in. Crazy to have someone traveling stranded because you do not accept their pay card, though the room was already paid for and I booked the room weeks ago. I hope this business fails hard.
• TP

  Timothy Pena

  5 days ago
  1.0
  Total scam. Tried making reservation through Booking.com. Got there and room was 3X quoted price. Cancelled reservation but charge ANYWAY. Person on the phone incredibly rude and told me to take it up with Booking.com. I asked if they rented that room despite charging twice for it, told me, "None of your business." It is my business.
• MR

  Marielys Rojas

  May 13, 2026
  5.0
  Una opción sumamente práctica para quienes necesitamos estar cerca del aeropuerto de Phoenix. Lo mejor es el servicio de transporte (shuttle), que es puntual y facilita mucho el traslado, eliminando el estrés de las conexiones. Las habitaciones cumplen perfectamente con lo necesario: cama cómoda, buena limpieza y un ambiente lo suficientemente silencioso para descansar bien antes o después de un vuelo largo. ​El personal en recepción es eficiente y amable, agilizando mucho el registro. Es un hotel funcional, con una ubicación inmejorable si buscas rapidez y comodidad logística sin complicaciones.
• NI

  Natali Innileims

  May 13, 2026
  1.0
  We book through the expedia, where says that service animals allowed, but when we came they first took money, but then showed the sign that said that only dogs and small horses are welcomed. They didn’t let us in because we had a cat, even we provide all the documents and just for a 5 hours stay before an early flight. It’s close, but need to take a train to get a shuttle.
• JW

  Jim Wilcott

  May 7, 2026
  2.0
  Decent, newly renovated motel by the airport. That's about it for the good things. About bad things - they do not service rooms every day (only every 3rd day, I think). They didn't tell me about this when I was checking in, and when I went to the reception to complain, I was told, in a very rude and arrogant manner, that this is the hotel policy. As in, take it or leave it. I asked for a set of fresh towels, was told, they would bring them to the room, and I never received them. I had to use a damp towel from the pile on the floor. So, basically, I don't care at this point, how newly renovated the rooms are. The rude personnel and the damp towel is all I remember.

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