Holiday Inn & Suites Phoenix Airport North by IHG

Reviews

• JS

  Jim Schutz

  2 days ago
  4.0
  Trying really hard! A little pricey for what you get. About $150/night, should have been closer to $100. Rooms were nice. Suite, with separate sitting room. Microwave, fridge are nice. Comfy beds. Furnishings were decent, but a little tired. Some of the elevators were out of order, as were some of the ice machines. Lobby showed former glory. Convenient location, perfect for my needs.
• SS

  SB

  3 days ago
  3.0
  I stay at hotels every week for work. I’m a platinum member. This was probably the worst hotel to stay at. First paying for parking, what a joke. Then $250 for incidentals for a basic room, that didn’t come with anything special not even a bag for laundry. Both elevators down. No free breakfast. Don’t waste your money, stay at any other hotel for a $25-100 incidental and free breakfast!
• JM

  Julie Maddox

  5 days ago
  1.0
  Everything was great until check out. They claimed that my health conscious girls smoked or vaped- had only a machine that detects chemicals - never went to check and see that my daughters and baby had a humidifier. They can emit chemicals that my daughter has seen on her digital air filter at home. they never asked to see it, or figure out why their system registered an anomaly- just billed us $500 -6 hours after registering an anomaly in their system AFTER they checked out- the manager said they saw nothing nor smelled anything in the room The management Never even checked the room when they got the notice of a change in their system. Rotten to charge someone without even checking!!!!
• MS

  Marsha Sauter

  Apr 29, 2026
  5.0
  Uh can someone say wow to a holiday Inn??!! I just did. This is the nicest hotel, friendliest people and with 24 hour shuttle service. Our flight wad delayed on American airlines and we missed our connection. They gave us a voucher to holiday in. We were tired from traveling all day, got in late. Called for a shuttle and it came immediately. We arrived at the hotel to a smiling helpful young lady who checked us in and set up our shuttle for the next morning. We got to our room and my jaw hit the floor. It was suite, with three rooms. Elegantly furnished, quiet and comfortable. I could live there. Unfortunately we only had 5 hours till our next flight so I did not get to fully enjoy it but it was the highlight of our trip.
• CX

  Crzyferret X

  Apr 22, 2026
  1.0
  I am leaving this review based on my family’s experience there from 19-15 April 26. My wife and daughters were in town for the Varsity Spirit Western Regional Summit and spring break and chose to stay there as it was one of the stay to play hotels for the event. I also joined them from 10-12 April with a second room. I have been an IHG club member for nearly 10 years, have Diamond status, and stay in IHGs quite regularly for work travel, with over 60 nights so far this year. However, the experience at this hotel nearly resulted in me cancelling my membership points and all. The entire experience, from the service, to the room cleanliness, to the food, the safety, and the atmosphere was atrocious. Upon check in, the front desk staff was rude to my wife. We qualified for the complimentary breakfast amenity and it took two follow-up trips over two subsequent days to ensure it was added to the room. Both rooms were dark, dusty, and smelled of smoke. I complained of the smell of smoke in both rooms on three separate occasions. One occurred as I entered the room and housekeeping was leaving. Another happened as other guests were smoking in the courtyard below the rooms. My entire family is allergic to smoke and spent the time stuffy and coughing. The staff did nothing to address it. When my wife went to check out she was informed she would be charged for smoking in the room based off the Rest Air Quality sensor. My wife was staying in the room with our two young daughters, one who was competing in the competition and required extensive hair preparation with curling irons, flat irons, and lots of product, all which can cause smoke. The initial manager refused to discuss anything with her, refused to give his name, and told her to have me call the GM. When I called and spoke to the manager, he was also rude and dismissive. He ignored any and all explanation as well as articles where I pointed out where curling irons and hair spray have been known to se the sensors off. He also ignored that I reported a smoke smell multiple times in the room. He also told me that while his staff was credible, I was not. I eventually spoke to the general manager who was even worse. When I pointed out there were past reviews mentioning false smoking charges, as well as Better Business Bureau complaints of the same, she told me she didn’t care and that none of those were reliable. Eventually I asked her three questions. First, I asked if her staff had recorded the smoke smell complaints if that would change her mind about refunding the smoking fee. She told me no. Second, I asked if we went to the doctor and got tested for nicotine and showed negative if she would reverse the fee. She said that would not get her to reverse the fee and all that mattered was the sensor. Finally, I asked if the $550 was worth the reputation of her business, to which she replied she didn’t care. I contacted IHG Corporate who agreed to talk to the general manager on my behalf. However, even they could not get the manager to reverse the charge. However, they did compensate me with a significant number of points above and beyond what I was charged. The IHG customer service folks were attentive, listened, and responded promptly with follow ups without me having to reach out. Additionally, my bank also listened to me and reversed the charge. They may also pursue further action against the hotel. In the end, my bank and the IHG brand understood how to treat their customers and the value of their respective brand’s reputation. As such, I will continue being an IHG customer. However, even though I have been made whole, the hotel staff and management need to be held accountable. I would encourage IHG to investigate further for themselves and consider pulling the franchise from the hotel. I would also encourage anyone staying in Arizona for a Varsity Spirit event to avoid this hotel at all costs.