Holiday Inn Express & Suites Phoenix North - Scottsdale by IHG

Reviews

• JR

  Jessie Ramos

  1 day ago
  1.0
  I reserved a room to have a wonderful stay after my 40year High School reunion that was 10min away. When i arrived to check in with Jovanka at the desk she could not locate my reservation, although i had everything on email, unfortunately i did not notice it went thru a 3rd party. After Jovanka contacted cust service on my email she was placed on hold, transferred etc couldn't get it resolved. i asked if she could follow up since i had to check into my event. She left me a voicmail she didnt get resolved i may follow up with front desk. Now close to midnight i called 3rd party got my refund approved with appolgy that we couldnt get room. So my husband went in to talk to Erin, she knew of situation she said had higher priced room however would require 150.00 incidental. So as i was about to enter from the parking lot to inquire about everything, Erin was coming out with her vaping pen, kept it out in hand, very rudely continued what was available , no concern what situation we had etc. She said thats what we have, its busy season you can go try the hotel next to us. This whole situation was bad. Please review previous reviews, Unfortunatley Erin has come across several times, Only you know if you would like to be represented like that especially when someone just wants great welcome, rest sleep. Thank you to Hilton Garden Inn the hotel next door, and Host at desk welcomed us, after reserving a night stay at midnight, took care of us with lower priced rate, great room, service etc. and thats not the only time they have had someone complain of Your night desk host. Maybe training or communication may assist in improvement?
• CS

  Chris Sisson

  3 days ago
  5.0
  The staff members are customer service centic. From the front desk to the folks who run the kitchen--just outstanding! It's located in the hear of everything in North Scottsdale.
• JN

  Justin Nagel

  5 days ago
  5.0
  Stayed get this week for a conference and was really impressed with the service and cleanliness. Victor the manager was very accommodating to help my unique timing of travel. Would highly recommend and will be back next year. Keep up the great work!
• JH

  Jace Hamrick

  Oct 4, 2026
  5.0
  The room had a funk to it and the view was meh. Hotel staff came daily and they were very nice. Bed was pretty comfy.
• MM

  Mohammad

  Oct 2, 2026
  5.0
  We had a really good stay here and were honestly impressed with the service and overall quality. For a 3-star Holiday Inn Express, I think this hotel is better than a lot of others in the same category. The front desk staff were friendly, welcoming, and always helpful. Our room was spacious, comfortable, and clean. A special thanks to Ana G. from housekeeping she did a great job keeping our room clean and making sure everything was taken care of. We really appreciated her attention to detail. Breakfast had a good variety and was a nice way to start the day. The free parking was also a big plus, and the location was very convenient for getting around town. Overall, we felt we got really good value for what we paid. The service was great, the hotel was comfortable, and we had a very pleasant stay.

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