Best Western Plus at Lake Powell

Reviews

• RR

  Richard

  Aug 13, 2026
  2.0
  Het was een verschrikkelijke ervaring in dit hotel. De volgende punten sprongen eruit - Er waren geen passen voor alle mensen die in het hotel verbleven om de deur naar de hotel kamer open te maken. zodat we 4 keer een kwartier moesten wachten voordat de deur open gemaakt werd door een medewerker Het is een keer bijna uit de hand gelopen omdat mensen het zat waren. - Schone handdoeken kon je halen bij de receptie omdat er blijkbaar geen schoonmakers waren om dit te doen. - Koffieautomaat op kamer niet aanwezig. Staat wel op de site - 1 persoon om in te checken en kamers te openen. - Zwembad is in renovatie terwijl wij dit speciaal geboekt hadden. Zwembad staat nu nog steeds als extra op de site Al met al de ergste twee hotel overnachtingen die ik ooit heb meegemaakt. En als je dan je geld terug wil, krijg je alleen de optie om punten te accepteren. Het zou fijn zijn als Best Western zijn verantwoordelijkheid neemt en onze klacht serieus neemt en ons geld terug geeft, en niet met punten dit wil afkopen. Want dit heeft onze vakantie er niet beter op gemaakt. Ik had nu liever aan het zwembad gezeten dan dat ik dit verhaal moet opschrijven Staying at this hotel was a terrible experience. The following points stood out: - There weren't enough key cards for everyone staying in the room to open the door; as a result, we had to wait fifteen minutes on four separate occasions for a staff member to let us in. Things nearly got out of hand at one point because guests had lost patience. - We had to pick up clean towels at reception ourselves, as there apparently weren't any housekeeping staff available to handle this. - There was no coffee machine in the room, even though the website stated there would be. - Only one person was on duty to handle both check-ins and opening rooms. - The pool was under renovation, even though that was a specific reason we booked the hotel. The pool is still listed as an amenity on the website. All in all, these were the worst two hotel nights I have ever experienced. And when you ask for a refund, the only option offered is to accept points. It would be good if Best Western took responsibility, took our complaint seriously, and refunded our money instead of trying to settle the matter with points. This situation certainly didn't improve our holiday; I would much rather be sitting by the pool right now than writing this account. Staying at this hotel was a terrible experience. The following points stood out: - There weren't enough key cards for everyone staying in the room to open the door; as a result, we had to wait fifteen minutes on four separate occasions for a staff member to let us in. Things nearly got out of hand at one point because guests had lost patience. - We had to pick up clean towels at reception ourselves, as there apparently weren't any housekeeping staff available to handle this. - There was no coffee machine in the room, even though the website stated there would be. - Only one person was on duty to handle both check-ins and opening rooms. - The pool was under renovation, even though that was a specific reason we booked the hotel. The pool is still listed as an amenity on the website. All in all, these were the worst two hotel nights I have ever experienced. And when you ask for a refund, the only option offered is to accept points. It would be good if Best Western took responsibility, took our complaint seriously, and refunded our money instead of trying to settle the matter with points. This situation certainly didn't improve our holiday; I would much rather be sitting by the pool right now than writing this account.
• MJ

  meli jungo

  Aug 13, 2026
  1.0
  Leider eine absolute Katastrophe und vor allem ein massives Sicherheitsproblem. Das Gerät für die Zimmerkarten ist im gesamten Hotel kaputt. Dadurch kann aktuell kein Gast sein Zimmer selbstständig öffnen. Jedes Mal muss man zur Rezeption gehen und einen Mitarbeiter bitten, mitzukommen und die Tür zu öffnen. Was uns dabei besonders gestört hat: Jedes Mal, wenn wir darum gebeten haben, unser Zimmer zu öffnen, wirkten die Mitarbeiter extrem genervt, unmotiviert und desinteressiert. Man hatte wirklich das Gefühl, als würde man sie damit belästigen, obwohl wir absolut nichts dafür können, dass das Kartensystem des Hotels nicht funktioniert. Weil sie offenbar keine Lust hatten, ständig mitzukommen, wurde uns sogar vorgeschlagen, die Tür beziehungsweise das Schloss so zu lassen, dass unser Zimmer praktisch offen bleibt. Mit all unseren Wertsachen und persönlichen Sachen darin. Noch schlimmer ist das Sicherheitsproblem: Beim Öffnen der Zimmer wird die Identität nicht kontrolliert. Man kann einfach irgendeine Zimmernummer nennen und ein Mitarbeiter kommt mit und öffnet die Tür. Genau das ist bei uns passiert. Während wir uns fürs Abendessen fertig gemacht haben, wurde plötzlich unsere Tür geöffnet und eine fremde Person kam herein. Auch im Notfall ist das extrem problematisch. Wenn die Tür zufällt, kommt man ohne einen Mitarbeiter nicht mehr selbstständig ins eigene Zimmer. So eine Situation ist weder sicher noch akzeptabel. Dazu kommt dieser völlig desinteressierte Umgang der Mitarbeiter mit einem Problem, das das Hotel selbst verursacht hat. Für uns leider absolut nicht empfehlenswert.
• MS

  Marek Sicinski

  Aug 12, 2026
  1.0
  Nasze doświadczenie było nieprzyjemne właściwie od samego momentu wejścia do hotelu. Podeszliśmy do recepcji dosłownie dwie minuty przed godziną zameldowania i grzecznie zapytaliśmy, czy możemy się już zameldować. Pan w recepcji był wyjątkowo nieuprzejmy i stwierdził, że „teraz nie ma czasu”, ponieważ trwa zmiana personelu i musi szybko komuś pomóc. Zostaliśmy więc z walizkami przed recepcją, czekając, podczas gdy pracownicy spokojnie żartowali i rozmawiali między sobą. Po pewnym czasie pojawiła się kolejna recepcjonistka, jednak mimo że staliśmy przed recepcją już około 15 minut, nawet na nas nie spojrzała, nie odezwała się ani nie zaproponowała zameldowania. W międzyczasie przyszli inni goście, których bez najmniejszego problemu chciała obsłużyć od razu. Kiedy w końcu łaskawie nas zameldowano, okazało się, że nie dostaniemy nawet kluczy ani kart do pokoju, ponieważ system hotelowy nie działa. W praktyce oznaczało to, że za każdym razem, gdy chcieliśmy wejść do własnego pokoju, musieliśmy szukać pracownika hotelu i prosić, żeby ktoś nas wpuścił. Trudno uznać coś takiego za normalny standard funkcjonowania hotelu. Kolejnym ogromnym rozczarowaniem był basen. Wybrałam ten hotel między innymi właśnie dlatego, że oferował basen. Na miejscu okazało się jednak, że jest on zamknięty i znajduje się w remoncie. Co więcej, zamiast zwyczajnie przeprosić za brak reklamowanego udogodnienia, bardzo nieprzyjemna recepcjonistka kazała mi podpisać dokument potwierdzający, że „ROZUMIEM”, iż basen jest niedostępny. Zdjęcie tego dokumentu załączam do opinii. Cała sytuacja była po prostu absurdalna. Zamiast przeprosin czy jakiejkolwiek próby zrekompensowania niedogodności, mieliśmy wrażenie, jakby to goście stanowili problem dla personelu, a nie odwrotnie. Bez wątpienia był to najgorszy hotel, w jakim zatrzymałam się podczas swoich podróży po Stanach Zjednoczonych, a byłam już w naprawdę wielu. Nieuprzejma i lekceważąca obsługa, brak działających kluczy do pokoju, zamknięty basen mimo jego reklamowania oraz ogólny brak podstawowej gościnności i profesjonalizmu. Zdecydowanie nie polecam tego hotelu.
• KV

  Karol Krajewski (Vorstand)

  Aug 12, 2026
  1.0
  Our experience at this hotel was disappointing from the moment we arrived. We approached the front desk just two minutes before the official check-in time and politely asked if we could check in. The gentleman at reception was extremely unfriendly and told us that he “didn’t have time right now” because there was a shift change and he needed to quickly help someone else. We were left standing there with all of our luggage while the staff chatted and joked among themselves. Eventually, another receptionist arrived, but despite us standing directly in front of the desk for around 15 minutes, she completely ignored us — no greeting, no eye contact, and no attempt to check us in. Meanwhile, guests who arrived after us were approached and assisted without any issue. When we were finally checked in, we were told that the hotel’s key system was not working, so we would not receive room keys or key cards. As a result, every single time we wanted to enter our room, we had to find a staff member and ask them to let us in. This was incredibly inconvenient and completely unacceptable for a hotel. The condition of the hotel itself was another disappointment. It appears to have been renovated, but unfortunately the quality of the work can best be described as a classic “landlord special” — a quick, cheap-looking cosmetic makeover with very little attention to detail. The finishes look rushed and sloppy, and instead of making the property feel properly renovated, it gives the impression that things were simply patched up and painted over as cheaply and quickly as possible. Another major issue was the swimming pool. I specifically chose this hotel because it advertised having a pool. Only after arriving did we discover that the pool was closed and under renovation. What made the situation even more frustrating was the way it was handled. Rather than apologizing for an advertised amenity being unavailable, the receptionist was extremely rude and required me to sign a document confirming that I “UNDERSTAND” that the pool was unavailable. I am attaching a photo of that document to this review. The entire interaction made it feel as though the hotel considered the lack of an advertised amenity to be the guest’s problem rather than something they should apologize for or properly communicate in advance. Without a doubt, this was the worst hotel experience I have had in the United States, and I have stayed in many hotels across the country. Unfriendly and dismissive staff, a non-functioning room key system, no access to the advertised pool, a poorly executed “landlord special” renovation, and an overall lack of even the most basic hospitality. I would absolutely not recommend this hotel.
• SS

  Sylwia Sicińska

  Aug 12, 2026
  1.0
  Our experience was unpleasant from the moment we walked into the hotel. We approached the front desk just two minutes before check-in time and politely asked if we could check in. The gentleman at reception was extremely unfriendly and told us that he “didn’t have time right now” because there was a shift change and he needed to quickly help someone else. We then stood there with all our luggage, waiting, while listening to the staff joke and chat among themselves. Eventually, another receptionist arrived, but even after about 15 minutes of us standing right in front of the desk, she did not acknowledge us, look at us, or offer to check us in. Other guests arrived after us, and she was perfectly willing to assist them immediately. When we were finally checked in, we discovered that we would not even receive room keys or key cards because their system was not working. This meant that every single time we wanted to enter our room, we had to find a staff member and ask them to let us in. Completely unacceptable and extremely inconvenient. Another major issue was the pool. I specifically chose this hotel because it advertised a swimming pool. Upon arrival, we found out that the pool was closed and under renovation. To make the situation even more absurd, the receptionist was extremely rude and made me sign a document confirming that I “UNDERSTAND” that the pool is unavailable. I am attaching a photo of that document to this review. Instead of apologizing for an advertised amenity being unavailable, the attitude made it feel as though the inconvenience was somehow the guest’s problem. This was, without a doubt, the worst hotel experience I have had in the United States, and I have stayed in many hotels across the country. Unfriendly and dismissive staff, no functioning room keys, no access to the advertised pool, and an overall complete lack of basic hospitality. I would absolutely not recommend this hotel.

Frequently Asked Questions About Best Western Plus at Lake Powell