SureStay Plus by Best Western Mesa Superstition Springs

Reviews

• TM

  Traci Mosher

  May 8, 2026
  5.0
  This location worked out well for us staff was friendly and the breakfast was good
• WW

  Wendy Wentzloff

  May 5, 2026
  4.0
  I booked on line through Priceline. Got a really good rate for 3 nights. I can nit do stairs at all so Priceline had me mobility room accessibility. Well, the clerk that checked me was shocked at rate She was upset to say the least. She states to me, oh because you booked a handicap room? I said, well no, I can't do stairs. Previous injury. So, she puts me a room completely handicap bathroom, tub, location was right next to the Electrical room. The knocking was terrible the few minutes I was in there. Also, smelled of smoke. My 150.00 deposit was paid. I did request a downstairs in the back, where I had stayed 3 days back in April. She didn't listen, handicap was again brought up at that rate. I had her move me to what I requested in the first place. Pet also, dog area in back. Well, I got moved, entered into a room, that was ok. But, I sat down on the chair, and fell right on floor! Broken leg, missing leg. Floor lamp didn't work, no hangers, smelled of dog pee. Curtains were shredded along the bottom as well. Checked out today. Tell her about these items, and it turned into being my fault. You collect a deposit, you better be sure of things like this. She continues to call the maid, regarding my room for deposit. The maid glared at me, like i had done something terribly wrong. She stated, the floor lamp was missing!? I told the clerk, go look, its behind the chair that was also broken. 10 minutes later, she comes back, says sign here to receive your deposit back. Not one apology or acknowledgement of what i was accused of. Nor, did she bother to ask if I was ok after i fell on the floor sitting in the broken chair. Guess, it's just my fault. Well, I hope to hear from Mr. Patel regarding the maid, and clerk. I stayed their for 5 nights. Not a thank you, or welcome nor a thing was addressed to me during my stay. I see now, about the rewards I could of been informed of, so hopefully they honor me something for "handicap ", theft accusations, rude staff"!! Thank you
• TS

  Tammy Spitzer

  Apr 30, 2026
  4.0
  Nice front desk attendant. Clean room. Restaurants nearby. Good value for the affordable price. Hampton Inn & Residence Inn double the price. All I need is to feel clean and safe.
• KT

  kelly thoennes

  Apr 29, 2026
  1.0
  If I could give zero stars I would. I arrived late and was not aware of the $200 room deposit! Outrageous for a hotel of this caliber. I went to my room at the end of a hall. The hallway was dimly lit and it was a bit unnerving. Also when I was dropped off the entrance was not lit. Even the people who dropped me off asked if they should stay. When I woke the next day I discovered I had slept on a dirty bed! Gross! I have pics. I told housekeeping and front desk. All they did was change the sheets and acted like no big deal. Then my bill was messed up. I spent hours at the front desk. Also, there is a sign posted, but not obvious, that the security cameras aren't monitored. WHAT?? I have never felt so unsafe at a hotel. I reached out via email to a manager with no response. I had Expedia reach out with no response. I don't even know how this place is open. BBB will be next contact. Do not stay here!
• RM

  Ruben Martinez

  Apr 26, 2026
  3.0
  Found the room clean with laminate flooring. Sheets and bedding not on the softer side with minimal (thin) bed cover. A/C kept the room cool and comfortable, even with the minimal bed cover. Weird shower area, had a round section wall and very slippery floor. Small refrigerator with no freezer section. Did have a microwave. Breakfast was good.... continental with eggs, bacon, and potatoes. Plenty of seating for breakfast. It was located in a great area, next to so many places to eat and a shopping center. Not much interaction with staff, but pleasant enough. Overall a good place to lay your head. Nothing fancy but gets the job done.

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