The Nautical Beachfront Resort

Reviews

• GC

  Gabrielle Catania

  2 days ago
  1.0
  It was the worse place We have ever stayed save your money and get an Airbnb much better than a dirty room rude staff and way over priced to say the least these rooms need a update like 20 years ago! The staff were enough to just leave if I could have got my money back and the water slide is not included they give you a 15% discount (NOTHING) and so if there is 5 of you it will cost about $275.00 for the day plus they have awful food and way over priced! and flys in the area your eating awful the whole experience! DO NOT STAY IF YOU WANT A GOOD MEMORY OF YOUR VACATION! THIS PLACE WON'T DO THAT! STAFF ARE RUDE AND NOT ACCOMMODATING AT ALL! BEWARE PEOPLE!
• DR

  Dustin Root

  Jul 3, 2026
  3.0
  My family and I have been coming to the Nautical on and off for over 40 years. Most recently, the service has totally failed us. The hotel is nothing special, and certainly shows it age in some aspects. BUT, it's a clean, safe place to store my things and get rest (Lets face it, people come to enjoy the lake, not sit at a hotel right?). Over the past few years we've arrived at check-in time only to be told that our rooms are not ready. And usually aren't ready for a few hours. So now, I'm actually getting into my room at 6pm (check-in is supposed to be 4pm) and having to pay a full night's rate for 6 hours use of the room. On my last visit, I made a reservation for TWO lower-level rooms. When we arrived (at 6pm) we were told the rooms were ready (Halleluja!!). BUT, when we went into our second room someone else's items were still in it and it wasn't clean. Checking with the front desk, they blamed the day shift for not letting them know that the guest in that room had requested to extend their stay. Fine. BUT, then we were told there were no other lower-level rooms available, so we would have to be put in an upper room in a different building. So now my resources are split, my child-care plans are out the window, and I'm stuck hiking back and forth between rooms. To make matters worse, the room(s) around my lower-level room were all dirty and vacant the whole week. The room RIGHT NEXT TO my lower-level room sat empty all week. I could see inside it and saw no personal belongings and the room had not been cleaned. When I asked the front desk why I couldn't have that room, they said 'our computer show's it as occupied all week.' I told them it was not, but they did nothing about it. My only compensation.......... ONE night of free boat parking in the cove. ONE! When I had a four night trip booked and my rooms were not in the cove side. Really disappointing to see the room I reserved sit vacant all week instead of being allowed to use it. And the joy of hiking back and forth between rooms with kids, nah, I'll pass on that next time. That's why we book 4 months in advance and want our rooms together.
• CL

  Christine Lancia

  Jun 30, 2026
  3.0
  The location is what the place has going for them. While the rooms are slightly outdated, it does not impact the overall vibe and comfort of the hotel. The room was clean and comfortable. The staff did not provide towels as requested with hotel hospitality team. We asked twice for some additional hand towels and wash cloths but was never provided. We were given one hand towel and one wash clothes for 3 guest, which is quite ridiculous. The hotel expects the guest honor reusing towels yet they can not provide adequate supplies for a family of three. We were unable to check in at 4pm as the hotel advertised. This is a significant inconvenience when traveling with children and pets in heat over 100 degrees. While we did arrive early at 2pm and told we could not check in early. Completely understand but when the guests return at 4pm, the room should be available. You expect guest to check out in time and we expect the same courtesy in return. Such service needs to be vastly improved and the reasoning that was given was the staff have not completed cleaning rooms.
• SG

  Steven Galvan

  Jun 13, 2026
  1.0
  I’ve been visiting the Nautical Beachfront Resort almost every weekend as a local, and I’ve never experienced such consistently poor treatment from front desk staff until Britton started working there. Britton has repeatedly shown a complete lack of hospitality and basic courtesy toward locals. Instead of the warm welcome you’d expect at a beachfront resort, we’re met with dismissive attitudes, eye-rolling, and an obvious reluctance to assist. It feels like she views locals as an inconvenience rather than valued guests who support the resort regularly. Simple requests for information, amenities, or even basic check-ins are handled with visible annoyance and zero effort to make us feel welcome. This kind of unwelcoming behavior from the front desk completely ruins the experience. We come here to relax and enjoy the beachfront setting, not to be treated like outsiders in our own community. It’s unacceptable, especially for a resort that markets itself as friendly and accommodating. I’ve hesitated to leave this review because we genuinely like the property, but Britton’s ongoing rudeness has made it impossible to stay silent. Management needs to address this immediately—hospitality should apply to everyone, including loyal local guests. Strongly recommend avoiding the front desk when Britton is on duty.
• YS

  youbin song

  Jun 11, 2026
  1.0
  Very disappointing stay from start to finish. We arrived at 3:00 PM and were told check-in was at 4:00 PM and that we would receive a text when our room was ready. While waiting, we went to the pool bar for food, which was unfortunately not good at all. By 4:00 PM we still hadn't received a text, so we returned to the front desk at 4:10 PM and were told our room was still not ready. When I asked if housekeeping could prioritize finishing our room since it was already past check-in time, the front desk responded, "We can't, because if we push them, they get upset." I found this response unprofessional and frustrating, especially since guests are expected to adhere to check-in times while the hotel apparently does not. After making that comment, the staff then seemed to change their explanation, saying that while check-in starts at 4:00 PM, it could be 5:00 PM or 6:00 PM before we actually received our room. After going back and forth with the staff for an extended period, they finally suggested moving us to a different room in another building, which was still the exact same room type we had originally paid for. This was a solution they should have offered from the beginning instead of leaving us waiting without being checked in. The room itself was extremely run-down and outdated. There were stains all over the floors, mold visible on the bathroom ceiling, and the mattress was so worn out that you could feel the springs through the bed. The entire room felt neglected and poorly maintained. The hotel also charges resort fees and the only thing remotely "resort-like" was the pool, but in Lake Havasu there are plenty of beaches nearby, so a pool is hardly a unique feature. Between the delayed check-in, rude and unhelpful staff, poor food, and unacceptable room conditions, this was not an experience I would recommend.