Holiday Inn Express Monticello by IHG

Reviews

• EJ

  Exiler Johnson

  6 days ago
  2.0
  I paid for 4 nights. The microwave don't work. The moisture is ridiculous in the building you have to FORCE your way in and out the door. This place needs to be remodeled and not just the rooms. Too many extra switches that don't work. This is the first and last time I book here. The ladies are doing a great job no doubt about it.
• PC

  Paul Cate

  Aug 29, 2026
  3.0
  The reason for 3 star is breakfast is like continental breakfast, no eggs , bacon or sausage, when you pay to stay at nice hotel you expect to get a good breakfast, they said the oven was broken, so how long has this oven been broken, how about bringing in a hot plate to make up for this oven? I guess next time we visit relatives in Monticello Arkansas we will ask if the oven is still broken and book a stay at the Hampton inn!! You get cereal, and sweet roll, yogurt, hard boiled egg. The coffee ☕️ is good , the bed is really comfortable, the shower is great, good water pressure, clean room no musty smell. Nice Holiday Inn Express, but today August 29, 2026 the breakfast is lacking , we'll see how it is on 30th of August, 2026 . The front desk charges and extra $50 in case you damage your room, the hotel employee that checked me in said we would get that back, I'll be checking that on my credit card. Oh by the way I'm a Google Reviewer in top 10% nationwide and I've stayed in quite a lot of hotels around USA . UPDATE IT'S SUNDAY 08/30/2026: Same as Saturday (08/29/26) no hot breakfast except for the coffee, the manager of this Holiday Inn Express in Monticello Arkansas is over charging their guest that stay here compared to the Hampton Inn across the street, my stepdaughter and husband checked into Hampton on same day as we checked into the Holiday Inn Express at a cheaper rate for two nights and a hot breakfast . So folks if your visiting Monticello Arkansas ask about your stay .
• LK

  LeRoy Keller

  Jul 30, 2026
  2.0
  I called two weeks in advance and booked a king room because my wife and I were attending a wedding on Sat, 7/18/26. I requested that the room be on the first floor. CONS: Upon arrival I entered the facility and the front doors were out of service (only access was a 2' wide section) that had been manually opened for guests to enter, definitely not ADA compliant! When I inquired about this at the check in desk I was told that no one would be there until Mon, 7/20/26 to resolve the issue. I was then informed that I did not have a room on the 1st floor but the 2nd floor to which I replied "that's fine which way are the elevators"! I was then informed that the elevator is out of service and we'd have to use the stairs. My wife and I had to make two trips from the parking lot lugging everything up the stairs when on the second trip I came across an employee who informed me "that the elevator has been out of service for over a week at that point and that equipment is so old management does the bare minimum to keep things operational"🤬🤬 There wasn't any extra towels, tp or even a coffee maker in the room! The shower had two sliding glass doors one of which would only move 6" at the most! The next morning we went down for breakfast and the "hot food" was lukewarm at best not to mention bland! $165/night PROS: comfortable bed, cleanliness, hot water, plenty of parking, AC works awesome, all of the staff with the exception of the gentleman during the time of check - in were very courteous and helpful. OVERVIEW: Will my wife and I stay here again, ABSOLUTELY NOT !!!!!! My sincere hope is that management and/or IHG themselves sees this post and makes some serious changes to this property!
• SO

  Sarah O

  Jul 28, 2026
  1.0
  Beds are horrible with a big hole in the middle & the room smelled like an old dog. I asked for a receipt at checkout & she was going to give me one for 46.41 but then said she couldn’t give me the receipt. The amount that came out of my bank didn’t match her 46.41. I have ALWAYS gotten receipts at every holiday inn that I’ve ever stayed at. I don’t understand why it was an issue now. I don’t recommend this location. The girl working front desk needs to be trained on how to give out a receipt. Don’t offer one and then say you can’t give me one.
• CA

  Carla Anderson

  Jun 27, 2026
  5.0
  The hotel is in a great location, and the room is very clean, with a comfortable bed.

Frequently Asked Questions About Holiday Inn Express Monticello by IHG