Holiday Inn Express Little Rock-Airport by IHG

Reviews

• BR

  Birds Rule

  2 days ago
  2.0
  Worst Holiday inn in a long time. Mike the manager hides in back so he can over charge early checkout fees. Not enough towels for all rooms. Dirty , stained bed sheets, smelly. Vanessa at the desk is the only starlight in this place. Love her!
• CL

  Cynthia Lochridge

  Oct 4, 2026
  1.0
  If I could give ZERO I would! I am an IHG rewards member and have traveled all over the country, staying in several IHG hotels and have never experienced such disrespect customer service ever. First, they sent me an email the day of my check-in to say that my room had been canceled so I called them to find out the reason why and they told me their system was down to call back later. I asked if the hotel had rooms available and they said yes, so I was confused on why my reservation got canceled. And then called back again and got a different person and said Their system was not down, and was very rude to not even offer me an explanation on why my reservation was canceled through them. When I mean RUDE, I mean A level of rudeness that should never be acceptable. I was interrupted several times while I was talking and then they even hung the phone up. I came back to read reviews and noticed that I was not the only one that has experienced this, so I would highly recommend reading other comments on the level of customer service you will get. I would highly NOT RECOMMEND This hotel. Choose a different one, that will treat you with respect.
• LM

  L M

  Sep 23, 2026
  1.0
  Unclean bathroom, then charged $200 for complaining. Pictures included. I arrived late and stayed here overnight on my way to handle arrangements after my father's passing. As an IHG Silver Elite member and business traveler, I expected a clean, functional room. The room had no desk lamp, and the bathroom had a strong odor and did not appear to have been cleaned. There was visible mildew and grime along the edges of the toilet and shower, and I had to hold my breath to shower the next morning. At checkout I told the front desk about the condition of the room. The clerk said the hotel does deep cleaning on Saturdays and Sundays. I arrived on a Tuesday, and the buildup I saw was not two days old. The only offer was to waive the shuttle fee. Rather than return, I canceled my points-paid reservation for the following Sunday and paid for an extra rental car day and a night at another property. I reported the issue to IHG, who said they would contact property management. When I got home, I found an additional $200 charge from this hotel on my card, which I did not authorize. When I called, the employee knew my name and said the charge was because I had complained to IHG and the hotel had been billed. On a follow-up call with IHG on the line, the employee refused to give his name and would not explain further. Being charged for reporting a legitimate cleanliness problem is unacceptable. I am disputing the charge and filing complaints with the state attorney general and the BBB. I will requesting an itemized receipt and a refund of the unauthorized charge.
• TG

  Tony Garza

  Sep 21, 2026
  1.0
  This place is crap , the ac units don’t work, I’ve already been moved twice since I’ve been here, I’ve asked them to clean my room twice and still haven’t got it clean, was told they forgot to clean it after I asked twice . I would not recommend this place at all. I have to stay here because it’s what my job got for us. Trust me don’t stay here…… you will not be happy……
• JM

  Joan Minier

  Sep 14, 2026
  5.0
  Even though we only spent 1 night its so rewarding to find exceptional service; a delious breakfast with a perfect variety and a helpful lady to make sure we had everything we needed. Checking in was handled extremely well by Raiy Satish. He was very friendly and made sure we got a nice room and answered all our questions. Vanessa was outstanding and offered to print our boarding passes which made it so easy for us. Room had a nice set up and lady doing cleaning of rooms was right there when we had a question. This hotel made our overnight so pleasant and the location is right next to the airport; so convenient.

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